I could not have asked for better care for Anabel. Each and every staff member was kind, knowledgeable and willing to make the visit as smooth as possible. I trust the Gilbert facility with my precious baby girl.
Business response:
Hi Kathleen, thank you for your kind review. We’re glad that we were able to provide care when your pet needed it. Thank you for your visit and we hope that both you and your pet are doing well!
We are super grateful to the kind and understanding staff here. My son’s dog got out of our gate and ran off leaving him devastated. Thankfully the staff was there when someone
dropped him off and we were notified quickly. There really are no words, to express our relief, he’s been my son’s dog for 7 years and they took immediate care, especially with him being out in the heat. We were especially thankful for how understanding they treated us.
Business response:
Hello, Shantay,
Thank you for taking the time to share your positive experience at AVECCC. We are delighted to hear that our staff provided kind and understanding care when your son's dog went missing. Ensuring the well-being of our furry friends is our top priority, especially in challenging situations like extreme heat. We truly appreciate your kind words and thank you for entrusting us with the care of your beloved pet.
We'd love to share your story on our social media. If you're open to this idea, please email our m... read more
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The staff there are great. They took care of my baby, bear 🐻 who had 2 seizures which he never had. And he's approving each day.
Business response:
Hi Joanne,
Thank you for taking the time to share your positive experience with us! We are delighted to hear that our staff provided excellent care for your beloved pet, Bear. Our team at Arizona Veterinary Emergency and Critical Care Center is dedicated to ensuring the well-being of our furry patients, especially during critical moments like seizures. Please give Bear a hug from the AVECCC team!
Unfortunately we had to put our dog Jynx down last night. They are the most caring, compassionate, and friendly staff. They made the process as simple as they possibly could for Jynx as well as for us. Dr Romero was kind and caring and listened to us without us feeling rushed. They care about each and every one of us and certainly made us feel that way. Again thank you all for what you do, even if it was so difficult for us.
Becky Owen and Donna Romero
Heather and Tom
Business response:
Dear Becky, Donna, Heather, and Tom,
Thank you so much for taking the time to leave us such a heartfelt and positive review. We are deeply sorry for your loss and we understand how difficult it must have been for you to make the decision to let Jynx go.
It means a lot to us that you found our staff caring, compassionate, and friendly during this tough time. Dr Romero and our team strive to provide the best support and understanding to each pet and their owners. We are glad to hear that you felt listened to and not rushed ... read more
I took my Bear on Wed 1am. Staff there are great,caring and loving people ❤️. Bear was admitted for 24 hours. The vets there communicated with me throughout he's stay there. Vet tech Vanessa is awesome and I truly believe she's his guardian 😇. Bear was well taken care of,loved by staff and especially Vanessa ❤️. Bear was discharged yesterday morning. He's stable and doing well. A bit of a struggle with his balance, but he's a fighter and a strong guy. Thank you all for your wonderful service. 🙏
Business response:
Hello,
Thank you so much for taking the time to leave us such a heartwarming review! We are thrilled to hear that you had a positive experience with our team at Arizona Veterinary Emergency and Critical Care Center. Our staff prides themselves on providing exceptional care and showing love to all of our furry patients.
We are grateful for your kind words and are glad that Bear had a successful stay with us. We understand that it can be a difficult time when a pet is in need of emergency care, but we strive to keep our clie... read more
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I cannot say enough about the wonderful staff at AVECCC Gilbert. From the moment we arrived with our dog they took charge and saved his life. You can apply for care credit or scratch pay there for the bill. But you cannot pay people to care. Caring and heart is what the staff here has. Comforting words open conversations, help with decisions. I will not take my dog anywhere else. This is the place to take your pet you love. They will get the best treatment from the staff.
Business response:
Thank you for sharing your wonderful review, Mary. We have shared your kind words with our Doctors and staff. The qualities you described are the goals we strive to achieve for all of our clients. Charlie is such a sweet boy. Thank you for trusting us with his medical care.
I am beyond words to express how grateful I am for this place l! My sweet boy would have died if not for this place !! From the front desk all the way back , they were amazing ! These people treated my dog as if he was theirs! They showed him so much care and love! They answered the phones for the thousands of times I called to reassure me and gave me piece of mind and gave me and my dog so much patience and understanding!! I will never take my animals anywhere else for there emergencies! This place also offers care credit ... read more
Business response:
Thank you for sharing your wonderful review, Tosha. The qualities you described are the goals we strive to achieve for all of our clients. On behalf of the AVECCC Gilbert staff, thank you for trusting us with your sweet dog's care.
If you feel like sharing your heartfelt message on Google for others to read, please click on this link below and copy/paste the message you wrote: https://g.page/r/Cezcfr59oGDaEB0/review
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