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Arroyo Pinion Hotel, an Ascend Collection Hotel
- Hotels
- Sedona, AZ
About this business
Location details
3119 W Arizona 89a, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Richard,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management
Business response:
Dear Mason,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management
Great place with a poor mattress This was a great place to stay, that was quiet and pet friendly. Everything about the place was great, except for the mattress. The mattress was rock hard and very hard to sleep on. I expected there to be a better mattress, to match all the other great things in the room and property.
Business response:
Dear Anonymous,Thank you for your positive feedback regarding our quiet and pet-friendly environment. We're delighted to hear that you enjoyed many aspects of your stay. We apologize for the discomfort caused by the mattress; your feedback is valuable, and we will review our options for improvement. We appreciate your understanding and hope to welcome you back with an enhanced sleeping experience in the future.Thank You,Arroyo Pinion Hotel Management
Business response:
Dear Ginger,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Arroyo Pinion Hotel, Ascend Hotel Collection. We would love to host you again on your next visit to Arroyo Pinion Hotel, Ascend Hotel Collection. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Arroyo Pinion Hotel Management
We stay in first floor room, and a noise from above our room until 3am we could not get sleep until 4am.
Business response:
Dear John,We sincerely apologize for the inconvenience you experienced during your stay. Our team is committed to providing a peaceful environment, and we regret that noise disrupted your rest. We will address this matter promptly and take necessary measures to prevent reoccurrence. Please accept our apologies, and we appreciate your feedback as it helps us improve. We hope you give us another chance to offer you a more comfortable and enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,Arroy... read more
It was spacious for the price! Continental breakfast had a variety of options.
Business response:
Dear Maria,We're delighted to hear you appreciated our spacious accommodations and diverse continental breakfast. Our commitment to offering value for your money is paramount. We continuously strive to provide a comfortable and enjoyable experience for our guests. Your positive feedback is truly encouraging. If there are specific aspects you enjoyed most or areas where we can further enhance your stay, we'd love to know. We look forward to welcoming you back for another enjoyable visit, and thank you for choosing our hotel.T... read more
Centrally located, very close to town and to a lot of the wonderful hikes. Lobby was small and hot breakfast was just right. The fire pit at night was nice and the pool was heated to 85degrees. However, the room itself was very dirty. Carpet was old and smelly, the light fixtures, walls, and light switches were dirty. The sink didn’t drain and didn’t work. We didn’t have enough towels. The room didn’t have extra blankets for the couch. The TV was glitchy. Lots of issues during our stay…
Business response:
Dear Angie,We appreciate your detailed feedback and are delighted you enjoyed our central location and amenities like the heated pool and fire pit. Our sincere apologies for the cleanliness issues and inconveniences you faced in your room. We take these matters seriously and will address them promptly with our housekeeping and maintenance teams. Your input helps us improve, and we're committed to ensuring a better experience for future guests. Thank you for bringing this to our attention, and we hope you give us another chan... read more
Floor of the Bathroom wasn’t clean , Carpet of the room, looks dirty, linen of the bed, wasn’t look clean. Positive review: Costumer service at lobby, very nice and friendly, outside building looks clean
Frequently asked questions about Arroyo Pinion Hotel, an Ascend Collection Hotel
How is Arroyo Pinion Hotel, an Ascend Collection Hotel rated?
Arroyo Pinion Hotel, an Ascend Collection Hotel has a 4.2 star rating with 1,753 reviews.
When is Arroyo Pinion Hotel, an Ascend Collection Hotel open?
Arroyo Pinion Hotel, an Ascend Collection Hotel is open now. It will close tomorrow at 12:00 a.m.