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Arroyo Pinion Hotel, an Ascend Collection Hotel
- Hotels
- Sedona, AZ
About this business
Location details
3119 W Arizona 89a, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay! Had everything we needed and more. Better than some high end hotels.
Felt price was a bit steep given location and view nothing special. Hotel is dated. Our view looked into more of a junkyard. Breakfast okay. Staff was nice. Biggest disappointment was pool closed due to renovation. Had to use nearby facility to swim. Too expensive for little return. Probably will not return.
Business response:
Dear Jason, Thank you for highlighting our wonderful staff and yummy breakfast. However, it appears you were not a fan of your experience with us. We try to notify our guests prior to their arrival of any amenity closures. If this was not the case, we apologize. Rest assured that we will discuss your comments to ensure that our accommodations are in tip-top shape. We welcome another chance to impress you.
good location with easy access to resturants and the main part of town.
The tub was clogged.
Business response:
Thank you for offering feedback about your recent experience at our hotel. Guests are encouraged to notify us of any issues they may encounter, and we apologize if we were unaware that your tub drain was clogged so we could assist you. Given another opportunity, we would like to provide you with the stay you expected.
Pool was closed for construction but there was no discount in the rate.
Business response:
Dear Philip, It was an honor to host you at Arroyo Pinion Hotel, an Ascend Hotel Collection Member. While we trust you had a comfortable stay, we apologize for the disappointment with our pool closure. As noted online, this amenity is currently out of service for renovations. Despite this, we hope you enjoyed our convenient location near shopping and outdoor activities. Next time you're in the area, we would love to see you again.
Carpet very dirty, low quality furniture n cheap pillows. Staff was friendly not a two star hotel overall
Business response:
Dear Philip, It is wonderful to see that you were able to enjoy our amazing staff. They will be elated to be recognized for their hospitality. However, it appears we have some work to do. Rest assured that our team will discuss your comments to ensure that our accommodations are clean and reflective of the quality standards we have in place. Thank you for the feedback. Should your travels bring you back, we welcome another chance to impress you.
Frequently asked questions about Arroyo Pinion Hotel, an Ascend Collection Hotel
How is Arroyo Pinion Hotel, an Ascend Collection Hotel rated?
Arroyo Pinion Hotel, an Ascend Collection Hotel has a 4.2 star rating with 1,753 reviews.
When is Arroyo Pinion Hotel, an Ascend Collection Hotel open?
Arroyo Pinion Hotel, an Ascend Collection Hotel is open now. It will close tomorrow at 12:00 a.m.