Arturo Fuentes at KBHS Home Loans (NMLS #374006)

Victoria G. 

Verified by Rate, Inc.

3 years ago

The complete lack of communication from Art made this process extremely difficult. My husband and I reiterated that we were first time buyers, and instead of asking us to come to his office and go over the process, everything was done via email or on the app. When it came time to close, we had to reach out to him to see what our final closing costs were. Unfortunately , he made some decisions without our permission, and our closing costs were through the roof! Luckily, his management team went above and beyond to get us into... read more

Jason D. 

Verified by Rate, Inc.

3 years ago

Would have been nice to know my exact cash to close more than 2 hrs prior to closing. Not sure whose responsibility that was, but it was a negative experience when it came time to close learning I needed an additional 4K above the projected cash to close prediction. Learned of additional funds to close needed just days before closing. 

Paul V. 

Verified by Rate, Inc.

3 years ago

The one thing I would suggest for Arturo is to do a better job at communicating with the realtor in regards to closing. If the realtor is scheduling a closing and everything is not completed on the underwriting side, it should be Arturo's job to reach out to the realtor and explain for a push back and discuss why. Closing should not be scheduled until everything is approved from underwriting. Arturo was cc in a lot of emails and didn't respond until the very end when it was the day of closing. Arturo never let my fiancee and... read more

Jerome F. 

Verified by Rate, Inc.

4 years ago

Better breakdown of process, more communication, and being on the same page with builders etc. 

Karina P. 

Verified by Rate, Inc.

4 years ago

Other person priscilla that was assting art was horrible made my experience unpleasant. 

Erica R. 

Verified by Rate, Inc.

5 years ago

In the process of buying my home, I could never get a hold of Mr. Flores. Seems like he was on vacation or never in the office, I can’t tell you how many times I got the voicemail box. Finally he called me back. I had taken some time off of work to speak with Mr. Florez about the estimated down payment and monthly pmt would look like. 30 min in & Mr. Flores finds out that he’s actually given me all the wrong information and everything I have written down was actually for another client of his. 

Katherine D. 

Verified by Rate, Inc.

5 years ago

Communication was extremely inconsistent - unpredictable, even. We had to repeat things several times to have them reflected in our paperwork, even when we were communicating via email, where things in writing should have been easier to track. Worse, information we received from KBHS changed constantly, with no apology or explanation as to what was causing all the confusion. I could go on for days, but there's a character limit here. Happy to elaborate as desired. 

Javier M. 

Verified by Rate, Inc.

6 years ago

I had to submit my banking statements, pay stubs etc multiple times for some reason. It was a bit frustrating to be asked to submit the same thing over and over. I had to ask multiple times for the closing totals. I sent multiple emails to ensure the $250 credit I received was applied to the closing, at the closing my mom was given a check for $250 because it wasn’t applied. 

Michelle B. 

Verified by Rate, Inc.

6 years ago

Timely responses and clearer responses. It was like pulling teeth sometimes to get a response. We weren’t given advise or options for loans. We wanted to take our business elsewhere multiple times but the KB Homes Sales associate was always able to keep our business. If the loan department was as friendly and courteous as the initial sales team.. it would have been a great experience. I would not recommend KB Home Loans to anyone I know.