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Ascentra Credit Union
- Credit Unions
- Muscatine, IA
About this business
Unlike banks, we don’t answer to stockholders or investors, we answer to YOU. As a local, democratically controlled not-for-profit, each member of Ascentra Credit Union owns a share in the credit union. When you join Ascentra, you are not a customer you're a member-owner and are treated as such. We put people before profits. Those profits then go back to you, in the form of lower interest rates on loans, higher returns on your deposits, and lower fees. For our 40,000 members who directly benefit from our cooperative model... read more
Location details
2419 Park Ave, Muscatine, IA, 52761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I needed to transfer money and I don't use on line banking. This means I make 2 or more calls a month to the ask a person to do this. The wait is usually short and the staff is friendly and helpful. I am so happy that I can talk to a real person as apposed to pushing numbers on the phone. And yes I have been a member for 30 years or more. That means I am not a kid and value the personal service I receive from Acentra.
Business response:
We're so glad we're able to make each experience so fantastic, Arlene! We really appreciate your positive comments. Thank you for being a member and have a great day!
I wasn't sure what to do about my compromised debit card. I was given great advice and a way to get out of town funds.
Business response:
We're so glad we were able to help you in this situation, Daniel. Thank you for being a member!
I was in a hurry to get to work and I was short with the conversation but the Teller was understanding and very professional and pleasant. Thank you for your great service
Business response:
We're so glad we were able to help you quickly, Robert! Thank you for being a member. Have a great day!
I had a fantastic service opening my account.
Business response:
We're so glad to hear that, Trisha! Member service is a top priority for us. Thanks for opening an account and have a great day!
Excelente atención
I'm always treated nice and all of the employees are so friendly. If we have a concern it's resolved as quickly as possible. They are very quick to get ahold of us if there is a fraudulent attempt on our account. What more can I say their great. We're members of the Muscatine Ascentra.
Was able to walk in pay and do banking as well as change address all very quickly and smoothly
Business response:
We are glad you had a great experience Earl and appreciate your feeback.
Everyone has been helpful whenever I have been in person or have called. Ascentra is the best banking experience I've had in all my years dealing with banks.
Courteous and knowledgeable staff that took time to explain the service I was requesting and gave me guidance on other needs I have.
Frequently asked questions about Ascentra Credit Union
How is Ascentra Credit Union rated?
Ascentra Credit Union has a 4.9 star rating with 97 reviews.
When is Ascentra Credit Union open?
Ascentra Credit Union is closed now. It will open tomorrow at 9:00 a.m.