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Ascentra Credit Union
- Credit Unions
- Muscatine, IA
About this business
Unlike banks, we don’t answer to stockholders or investors, we answer to YOU. As a local, democratically controlled not-for-profit, each member of Ascentra Credit Union owns a share in the credit union. When you join Ascentra, you are not a customer you're a member-owner and are treated as such. We put people before profits. Those profits then go back to you, in the form of lower interest rates on loans, higher returns on your deposits, and lower fees. For our 40,000 members who directly benefit from our cooperative model... read more
Location details
2419 Park Ave, Muscatine, IA, 52761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
U always do great for me
Business response:
Thank you for your wonderful feedback Marrie, we appreciate you being a member.
Great place to bank! Employees very well trained in what they do!
Business response:
We're excited to hear that you had a great experience banking with us! Thank you for your feedback.
I always appreciate the treatment I receive when I go to Ascentra. Short waiting time and warm welcome 🤗
Business response:
Thanks for your kind words, Masama! We are ecstatic to hear about your positive experience at Ascentra Credit Union.
they were very helpful respectful
very good at making sure you are dealing with the right account, I appreciate the fact that they always checking the identify of the person they are dealing with
Business response:
Making sure we have the right member is paramount to the security and protection of your information, thank you for noticing, we work really hard to keep you safe. Have a great day Michael!
I needed to transfer money and I don't use on line banking. This means I make 2 or more calls a month to the ask a person to do this. The wait is usually short and the staff is friendly and helpful. I am so happy that I can talk to a real person as apposed to pushing numbers on the phone. And yes I have been a member for 30 years or more. That means I am not a kid and value the personal service I receive from Acentra.
Business response:
We're so glad we're able to make each experience so fantastic, Arlene! We really appreciate your positive comments. Thank you for being a member and have a great day!
I wasn't sure what to do about my compromised debit card. I was given great advice and a way to get out of town funds.
Business response:
We're so glad we were able to help you in this situation, Daniel. Thank you for being a member!
I was in a hurry to get to work and I was short with the conversation but the Teller was understanding and very professional and pleasant. Thank you for your great service
Business response:
We're so glad we were able to help you quickly, Robert! Thank you for being a member. Have a great day!
I had a fantastic service opening my account.
Business response:
We're so glad to hear that, Trisha! Member service is a top priority for us. Thanks for opening an account and have a great day!
Frequently asked questions about Ascentra Credit Union
How is Ascentra Credit Union rated?
Ascentra Credit Union has a 4.9 star rating with 104 reviews.
When is Ascentra Credit Union open?
Ascentra Credit Union is closed now. It will open tomorrow at 9:00 a.m.