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Ascentra Credit Union
- Bettendorf, IA
About this business
Location details
2019 Grant St, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
The nicest and best people in the business. Love banking there.
Business response:
Thanks Travis! We appreciate you being a member.
Before I got an account I was so eager. We was offered $375 in bonuses for signing on, it was actually a promotion. We got saving and checking loyal customers. Sad to say we never got a dime. So no I'm not happy!
Business response:
We are disappointed to hear about the promotion bonus issue. Our Branch Manager will be reaching out to you to help resolve the issue.
Was asked what language do I prefer to conduct this transaction? I was shocked when asked and then asked the teller to repeat the question. She again stated what language do you prefer? I understand not everyone in America or that conducts business at your bank primary language is English, I would guarantee that the majority does and if a person doesn’t it should be on them to ask for an interpreter.
Business response:
Hi Mark, Thank you for your feedback. This is not a question you should expect to hear from us going forward. The language question is meant to help members who prefer a language other than English, but it should not have been asked in your situation. We’ve followed up with our team to ensure it’s used appropriately. We appreciate your input and thank you for being a valued member.
😏😔☹️😟😕😕😕😕😒😣
Business response:
Hello Jorge, we’re sorry to see your experience left you feeling this way. We’d like to learn more so we can better understand and make things right. Please reach out to us directly at 563-355-0152 so we can assist you.
Well I moved my money out because I have NEVER been late on anything and got refused a credit card. Money is now at my main credit union. Pays attention. I know 69k doesn’t mean that much to you but deny me a card geez. Your drive through person that has a name I can’t even spell is always rude prompting me to come in to avoid.
Credit Card services only became worse after the update with no change.
The teller was rude and pissy. You could plainly see her frustration and attitude. Was very disappointed,in all my years as a member. And be greeted with attitude and rudeness totally inexcusable. Others on line were complaining about her as well. Moline location n Saturday 10/12
Business response:
Hi Kevin, thank you for letting is know about your experience and concerns. We will share your comments with our leadership. Someone will reach out to you to discuss further so that we can discuss the situation with our staff. In the meantime, please let us know if there is anything else we can do for you.
I was treated unfairly
Business response:
Hi Kimberly, thank you for sharing your feedback. Your concerns are important to us and we would like the opportunity to understand more. We will share your review with our leadership who will reach out to you to discuss more. We apologize for any inconvenience and appreciate your membership.
Well I got hacked again with my credit card again
Business response:
Hi Pamela, thank you for letting us know about this event. We would like to learn more about this situation. Please reach out to us at 563-355-0152 and we will assist you. Thank you for being a member.
Frequently asked questions about Ascentra Credit Union
How is Ascentra Credit Union rated?
Ascentra Credit Union has a 4.5 star rating with 1,893 reviews.
When is Ascentra Credit Union open?
Ascentra Credit Union is closed now. It will open at 9:00 a.m.