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Ascentra Credit Union
- Bettendorf, IA
About this business
Location details
2019 Grant St, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I have banked with multiple different banks around the area. My debit card from Ascentra has been hacked no less than 5 times. Their replacement card policy is terrible it take 10 business days to receive a new card and if something goes wrong and the new card doesn’t show up it’s another 10 business days they give you an ATM card then still charge you the ATM fees. Other institutions you walk in and walk out with a new card the same day. Their staff is less than helpful in every situation. It’s absolutely terrible.
Business response:
Hi Jasmine, we apologize for the delay in getting your replacement card. I will take your feedback to the proper team to see if there’s a way to improve this process. Have a great day!
Ladies were rude in the debit card department. Talked down to me and I had to ask repeatedly for help. Seems like they were not interested in doing their job.
Since July of 2022, I’m still unable to view the month to month changes that are happening on my mortgage. Online or with the mobile app.
Teller working drive-through on Monday morning, June 6, 2022, was once again rude; she works at the N. 2nd St. location in Clinton. Teller barely spoke, did not confirm my withdrawal amount and gave me the incorrect amount. I did not address this to her because I did not want to have to deal with her arrogant attitude again like I had to twice when I went inside the branch. I no longer go inside the branch due to her and will no longer go through the drive-through in that location. I've been wanting to switch credit unions d... read more
Business response:
Hi Rachel, thanks so much for letting us know. We are following up with the Branch Manager at this location and will work to re-establish the member service expectation.
Unsolved rewards points issue going on month 3
Business response:
Hi Jennifer! An Ascentra team member will be reaching out to discuss this with you.
We do all our banking through Ascentra Credit Union. My step-father passed away in April and I opened an estate account through the bank he banked through. After jumping through hoop after hoop and still not getting help (paying off his $42 credit card). I thought why am I going through all the headaches when I can just open an account at Ascentra. Scott at the 53rd St. branch is amazing. I have had help from Scott since his first week at Ascentra up to opening an estate account last week. I have been banking with Ascen... read more
Business response:
First, I'm sorry for your loss and how difficult that process started out for you. That sounds like it was a lot of unnecessary stress. Second, Scott is one of our many member favorites! He's just so awesome. Thanks for leaving us a review and I'll make sure to pass along your kind words. Have a great day!
When I view my Ascentra Credit card on the app I can't read the amount charged for previous purchases. I can read pending amounts. When will this be fixed?
Very unprofessional happy I got rid of my car and go threw somewhere else to pay my for my new car was nothing but a headache
Business response:
Hi Vanessa, I'm sorry to hear about this. I will make sure to forward your experience onto management.
Thumbs down.
Frequently asked questions about Ascentra Credit Union
How is Ascentra Credit Union rated?
Ascentra Credit Union has a 4.5 star rating with 1,893 reviews.
When is Ascentra Credit Union open?
Ascentra Credit Union is closed now. It will open at 9:00 a.m.