This profile has been claimed by the business owner or representative.
Ascentra Credit Union
- Bettendorf, IA
About this business
Location details
2019 Grant St, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Ladies were rude in the debit card department. Talked down to me and I had to ask repeatedly for help. Seems like they were not interested in doing their job.
Since July of 2022, I’m still unable to view the month to month changes that are happening on my mortgage. Online or with the mobile app.
Teller working drive-through on Monday morning, June 6, 2022, was once again rude; she works at the N. 2nd St. location in Clinton. Teller barely spoke, did not confirm my withdrawal amount and gave me the incorrect amount. I did not address this to her because I did not want to have to deal with her arrogant attitude again like I had to twice when I went inside the branch. I no longer go inside the branch due to her and will no longer go through the drive-through in that location. I've been wanting to switch credit unions d... read more
Unsolved rewards points issue going on month 3
We do all our banking through Ascentra Credit Union. My step-father passed away in April and I opened an estate account through the bank he banked through. After jumping through hoop after hoop and still not getting help (paying off his $42 credit card). I thought why am I going through all the headaches when I can just open an account at Ascentra. Scott at the 53rd St. branch is amazing. I have had help from Scott since his first week at Ascentra up to opening an estate account last week. I have been banking with Ascen... read more
When I view my Ascentra Credit card on the app I can't read the amount charged for previous purchases. I can read pending amounts. When will this be fixed?
Very unprofessional happy I got rid of my car and go threw somewhere else to pay my for my new car was nothing but a headache
Thumbs down.
I have been with these people since high school. I attempted a house refinance and all they could say is COVID says no... My credit score is over 825 for years and these people treat you like trash. I'm on my way out. Just takes the right people.
Frequently asked questions about Ascentra Credit Union
How is Ascentra Credit Union rated?
Ascentra Credit Union has a 4.5 star rating with 1,795 reviews.
When is Ascentra Credit Union open?
Ascentra Credit Union is closed now. It will open tomorrow at 9:00 a.m.