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Aspen Dental - Morton Grove, IL

4.2
  • Morton Grove, IL

About this business

Location details

6821 Dempster Street, Morton Grove, IL, 60053, United States

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WeekdayScheduleStatus
Mon07:00 a.m. to 5:00 p.m.
Tue07:00 a.m. to 5:00 p.m.
Wed07:00 a.m. to 5:00 p.m.
Thu09:00 a.m. to 7:00 p.m.
Fri08:00 a.m. to 1:00 p.m.
SatClosed
SunClosed
4.2257 reviews
Thomas B.'s profile image
Thomas B. 
rating
a week ago

New upper denture Facility very nice and clean, staff very professional. Excellent quality denture made in one week. Price was reasonable and Dr.'s and staff very professional. I never waited for more that a few minutes for my appt's. Highly recommend this location!! 

Jenny L.'s profile image
Jenny L. 
rating
2 years ago

Amazing care and everyone here is amazing. Doctors, dental hygienist, front desk, financial manager and everyone was friendly, kind and welcoming. Thank you again. 

Business response:

The team in Morton Grove will be thrilled to hear this, Jenny! Thank you for taking the time to share your experience. - Mitch, ADMI 

Ashley J.'s profile image
Ashley J. 
rating
2 years ago

BEWARE: At the time of writing this review 11 of 12 reviews are only 1 star so my experience is not unique. While all the staff is super nice and as helpful as they can be and the facility is clean and pleasant, the only dentist that works at this location is absolutely horrible. I went in experiencing pain and in need of some urgent work done on two teeth to begin with, knowing that there was also some additional work that needed to be done in the near future. But with two kids in college and Christmas in three weeks, doi... read more

Business response:

I am very sorry to hear this, Ashley. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Morton Grove. If you would like to speak with them in the future, please let us know. Thank you. – Garlen 

Scott G.'s profile image
Scott G. 
rating
2 years ago

I called because I had a dental abscess and required emergency treatment. When I arrived, I noted that the sign on the door and the website said free exam and x-rays for new patients if not using insurance. I indicated that I had insurance but none of it it was covered because I had already met my annual maximum. I asked why I was being charged over $200 when it would not be processed through my insurance anyway, and was told by the receptionist (a redheaded male, which I mention only so future patients know he is deceptive ... read more

Business response:

I'm sorry for any trouble you're having, Scott. I will pass your message along to the team, so they can address concerns. - Heather, ADMI  

Hammad Q.'s profile image
Hammad Q. 
rating
2 years ago

Pathetic and Horrible Customer Service, management and faculty by Aspen Dental Morton Grove. I was not satisfied with my hygiene service and wanted to redo it then their management told me that you don't need the service. And make a new appointment and pay full amount on the day of service; otherwise we don't give you service. My wife and I have been a customer for Aspen Dental Morton grove for many years and we are having Invisalign from them as well and we paid almost $10000 for the entire package but we did not get the go... read more

Business response:

I'm really sorry to hear that, Hammad. If you haven't called the Patient Satisfaction team yet, you can reach us directly at 1-866-767-0890. - Heather, ADMI  

Lisa P.'s profile image
Lisa P. 
rating
3 years ago

Id give you a zero if I could. Went for an exam the usual deep cleaning not covered by insurance. Did the X-rays and exam so they could get paid. There assessment was 6300.00 dollars I had to have the deep cleaning etc etc. When I spoke to Rick I wanted to go over my bill that they expected. Charge 30.00 for this cancer test which I signed and said no but on bill, 135 for OralB Tooth brush that I said I already had another 135.00 dollars. When leaving told Rick I have to think about because even though I changed my insurance... read more

Business response:

I am very sorry to hear this, Lisa. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Morton Grove. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Galina B.'s profile image
Galina B. 
rating
3 years ago

This is about Aspen Dental in Morton Grove IL This place is horrible, owner Dr.Sharma wanted to take tooth #12 & 13 out, money hangry same with all managers. so can convince you to get implants, very rude, doesn't work for the benefit of patient, Dr. Jesus before start check my blood pressure, it's was very high, I told him I am on blood pressure pills, I'm a senior, maybe not good to do this today, he sad don't worry. on Tuesday July 26 manager Rachael Pawlak told to start to do job I need to pay 50% and Trip office manager... read more

Business response:

I'm really sorry to hear this, Galina. I wanted to let you know that I did pass your feedback along to our Customer Service team so they could address concerns with the team in Morton Grove. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Bobbie N.'s profile image
Bobbie N. 
rating
3 years ago

It is a bait and switch. They don't charge for the first visit, but they told me I needed about $5,000 worth of work, including deep cleaning, then a series of antibiotic treatments and also a filling. They refused to just give me a regular cleaning. I went to my old dentist (who didn't take my new "discount program") and he said I didn't need anything. Just a regular cleaning. 

Business response:

I'm sorry to hear this, Bobbie, but I'm glad you were able to get care. If you would like to share more details about your experience, the Customer Service team would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI 

jenny o.'s profile image
jenny o. 
rating
3 years ago

I was happy to see new dental office in Morton Grove and myself and my husband stop by for check out and we end up make appointment for deep cleaning. However deep cleaning wasn't that good and still left brown spot. Also ASPEN dental cost is more than twice higher than any other dentist office. I am not recommend ASPEN dental to anyone. Check with other dentist! We have a worse experiance with a lot of money. 

Business response:

I’m really sorry your experience didn’t live up to expectations, Jenny. Aspen Dental practices do try to ensure their prices meet or beat market prices. If you would like to discuss the care plan you received during your visit, or if you need any additional care in the future, the Customer Service team would still be happy to try to help: 1-866-767-0890. - Mitch, ADMI   

Frequently asked questions about Aspen Dental - Morton Grove, IL

How is Aspen Dental - Morton Grove, IL rated?

Aspen Dental - Morton Grove, IL has a 4.2 star rating with 257 reviews. 

When is Aspen Dental - Morton Grove, IL open?

Aspen Dental - Morton Grove, IL is closed now. It will open at 9:00 a.m.