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Aspen Dental - Albuquerque, NM
- Dentists
- Albuquerque, NM
About this business
Location details
2424 Louisiana Blvd STE 501, Albuquerque, NM, 87110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I tried to transfer my care from a different Aspen dental location out of state and continue my Motto aligner care and dental care in Albuquerque (only one Aspen location in Albuquerque open on 2424 Louisiana blvd). After the first appointment where I explained that I hoped my new dentist would help with my aligner care, I got a sense the dentist (Navbir Aurora) wasn't not enthusiastic about addressing my need, but reluctantly agreed to reschedule me (they didn't have the parts needed). After the second appointment (that too... read more
Business response:
Anna, we appreciate you bringing this to our attention so we can address it. We shared your feedback with our greater team and are looking into this for you. Thank you for your patience in the meantime.
Los dentistas se dan un trato muy bien muy profesional, pero las empleadas que hablan español especialmente una de ellas te da un trato muy mal a las personas de hispana muy amable aparentemente pero las palabras que usa son ofensivas muy suavecito muy dulce pero te ofende, como le dije, no me estés tratando como si yo fuera una estúpida pues bueno en total no lo recomiendo sobre todo para las personas que hablamos español porque se cancelas más de dos veces una cita si la tienes que reagendar se enojan y hasta te cuelgan e... read more
Business response:
Hola, Lourdes. Nadie debería sentirse desatendido durante una cita dental, y agradecemos que nos hayas hecho saber esta situación. Esto no es lo que aspiramos a ofrecer a nuestros pacientes, y tus comentarios son realmente importantes para nosotros. Seguiremos trabajando para mejorar nuestro servicio de cara al futuro. Por favor, ten la certeza de que te escuchamos y de que tu inquietud está siendo atendida activamente.
I spent over $20,000 for my implants and final denture set and I am so disappointed and disgusted that I hope the corporate office reaches out to me so I can let them know the exact reasons why I am so sickened! How I have been treated as a patient and the final product is a failure and I'm just told that is as good as it will get is completely unacceptable!
Business response:
Hi Matt, thank you for bringing this to our attention. We understand how important proper fit and comfort are when it comes to dentures/implants, and we take your feedback seriously. Please know, we’ve shared your concerns with our team and are actively addressing them.
I called this weekend for an emergency dental. I was in so much pain I ended up in the ER because the dentist said " he had to leave office " I couldn't hardly understand him but he said he could get me in tomorrow. He was not friendly or compassionate. My thing is if you have a dental office that states " walk ins, emergency care" and it shows on website you are open. Don't feed your customers false info. I seen the reviews and if I would have seen them earlier I wouldn't have wasted my time. Albuquerque we had to numb... read more
Business response:
Emelina, we regret your experience did not live up to expectations. Walk-ins are welcome, however our ability to accept walk-ins does depend on the number of staff, patients and procedures they have on a given day. Our office does make every effort to accept as many walk-ins as possible but scheduling a visit is the best way to ensure that you’re seen quickly.
Everything can be done to fix issues, first off the office is open just like their other branches that they have but I guess they got tired of the negative reviews, secondly they only care about upselling and not dealing with the main issues, also it's odd that it's OK for a client to wait the long waiting hours but you cancel an appointment and they want to throw a fit, thirdly no wonder they have a huge turnover rate, always do you're due diligence and you will find a dentist who will work with you not the other way around... read more
Business response:
Hi Julio, we really appreciate you for taking a moment to share your feedback. We regret that your experience didn't live up to expectations. We wanted to let you know that we’ve read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. -The Customer Service Team
I went back after the discourteous wait at lunch hour. The receptionist will not offer denture repair WITHOUT a full dental check up with them. I have run into this before. I just want my top denture repaired I do not want a new dentist.
Business response:
We are sorry for any trouble you're having, Kirk. Please reach out to our Customer Service team at 1-844-296-0187, so we can assist you. -The Customer Service Team
I went there during lunch hour. There was a sign saying please sit down and wait. . . . I waited for over 30 minutes then left.
Reviewing the Louisiana location. Poor management of appointment times. After an hour of waiting for my husband's appointment I asked the receptionist how much longer it would be and she said at least another 30 minutes. We left and will not reschedule.
Business response:
Nancy, this is not the experience we want for patients and we really appreciate you for taking a moment to share your feedback. We have read your review and will address your concerns with the team in Albuquerque, with an eye to improving patient experiences. Should you have any questions or need anything, please don't hesitate to reach out to the team. -The Customer Service Team
They called to reschedule me twice last minute and the receptionist was rude. Don't waste your time.
Business response:
We are really sorry to hear this and can understand your frustrations, Shelby. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in Albuquerque, with an eye to improving future patient experiences. -The Customer Service Team
Frequently asked questions about Aspen Dental - Albuquerque, NM
How is Aspen Dental - Albuquerque, NM rated?
Aspen Dental - Albuquerque, NM has a 4.3 star rating with 953 reviews.
When is Aspen Dental - Albuquerque, NM open?
Aspen Dental - Albuquerque, NM is closed now. It will open at 7:00 a.m.