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2424 Louisiana Blvd STE 501, Albuquerque, NM, 87110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I went to Aspen dental because I was in excruciating pain and had a swollen jaw from a bad tooth. The hygienist was great but things changed when I saw the dentist. The hygienist had said that all the bacteria in my mouth could affect my heart but when I spoke with the dentist, she wanted to pull 2 teeth right away. If I already have the bacteria in my mouth won't it go right in my bloodstream when she pulls the tooth? Not to mention the fact that putting a needle in my swollen jaw did not seem like a good idea. I wanted ... read more
Business response:
I'm very sorry to hear this, Pam. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you about your experience: 1-866-767-0890. - Krista, ADMI
These are not dentists they are salespersons. The man quoted me $1,000 to get my wisdom teeth removed and wanted me to pay HALF down that day. (Another dentist office quoted me $500 for the procedure and there is no down payment required). Also, the man tried selling me a $150 toothbrush after I said no 4 times. He kept going on about prices and pressuring me to purchase. After this experience I knew I wouldn't be coming back. I don't trust money eaters!!
Business response:
Hi Katie, I’m really sorry that your experience didn’t live up to expectations. Aspen Dental practices do try to ensure their prices meet or beat market prices. If would like to discuss the care plan you received during your visit, or if you need any additional care in the future, the team and I would still be happy to try to help. – Michelle, ADMI
Went into dental office half hour early as told. Went 15 minutes for person to help me. Four people went in after and were helped before me. When told I had appointment, was told I still had 15 minutes to wait. Christopher was rude to me. Told him to cancel my appointment and he said that was fine with him. I won't be going back
Business response:
Judy, I'm sorry to hear this. The Customer Service Team would appreciate the opportunity to learn more about your experience, and address these concerns directly: 1-866-767-0890. – Mitch, ADMI
I only switched here for my 6 mo. check up/cleaning because my prior dentist was near my work office but with the CV they were now too far away. I had to leave after this scheduled basic check up/cleaning that I was told would last 1 hour or a little more (like they all do, right?) was not done at 2 hours and 30 mins. because the office had ONLY one dentist & he had still not given me my real check up! Who knows when we would get to me and now my 3 pm appt. was coming up on 6 pm! Again, only one dentist for this whole practi... read more
Business response:
Thank you for sharing this feedback, Richard. We’d like to talk with you directly, so we can follow-up with our team and make sure each patient has the best possible experience. Please reach out to our Customer Service team at 1-866-767-0890. - Mitch, ADMI
The "dentist" treated my partner with contempt and condescension when she questioned his diagnosis of a cracked tooth. It turned out to be a n abscess. He prescribed a completely ineffective medication while his smarmy office manager worked up a bogus treatment plan and cost estimate. These clowns should be driven out of business.
Business response:
I am so sorry Bertrand; this was not the experience we want for our patients. If you haven't called the Patient Satisfaction team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
The staff were courteous. The dentist, not so much. Extremely arrogant. I asked a question about how an overbite can cause super eruption of the teeth and that apparently bruised his fragile ego. Usually I find that dentists/doctors are eager to talk about the specifics of their craft. Not this guy.
Business response:
I'm sorry your experience didn't live up to expectations, Kaleb. If you would like to share more detail about your visit, the Patient Satisfaction team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
$6,000.00 to pull 6 teeth and another $3,500.00 to make it ready to put in implants! Affordable dentures advertises that tooth extraction is $89.00. I feel like I've been raped! I am so mad at myself for ever having gone there. I WOULDN'T RECOMMEND THEM, AT ALL! If could rate them zero stars I would.
Business response:
I'm sorry your experience didn't live up to expectations, Chris. If you would like to share more detail about your visit, the Patient Satisfaction team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
I called to ask if they could fix my broken denture and they said yes come to us right away and they will fix it. I said am an hour away and will be there, I get there and they said are technician had to leave, they were sorry but could not help me. Wasted 2 hours of my day plus 20 dollars in gas to get there. I'm not happy. I feel I should be compensated. What do you think?
Business response:
Hi Dan, I'm very sorry to hear this and can understand your frustration. If you haven't called the Patient Satisfaction team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
I agree with the other review. It should be a zero. I was very disappointed that I was told I would get a partial then a final denture. I was never told it was dependent on the healing of my gums. Every time I went in to get an adjustment on my dentures which fit horribly, I was told not to worry because I will be getting a "metal" final denture. Now I find out that it's a permanent one is not included in the price that was given to me at the beginning and they never had plans to give me a final denture. Now if I want a fina... read more
Business response:
I'm really sorry to hear that, TJ. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
Aspen Dental - Albuquerque, NM has a 4.2 star rating with 735 reviews.
Aspen Dental - Albuquerque, NM is open now. It will close at 7:00 p.m.