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Aspen Dental - Amarillo, TX
- Amarillo, TX
About this business
Location details
3819 W I 40, Amarillo, TX, 79109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:45 p.m. | |
| Tue | 08:00 a.m. to 5:45 p.m. | |
| Wed | 08:00 a.m. to 5:45 p.m. | |
| Thu | 08:00 a.m. to 5:45 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedI had a dentist appointment today for X-rays and an exam today. I live in Pampa. My fiancé, and myself drove all the way to Amarillo today for my 10:45 appointment only to arrive, and find a note on the door stating there was an emergency closure for today, and missed appointments would be rescheduled for a later date. I think it’s incredibly unprofessional of the desk staff to not have contacted me beforehand either by email, or phone call to inform me of this decision. This was a very wasted trip to Amarillo, and I’m not p... read more
Business response:
I'm really sorry to hear that, Ricky. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. Crystal, I know the team would also be happy to speak with you about your experience. - Dawn, ADMI
They are barbaric! Imagine going to the dentist in 1750 and you will get the gist of the experience here.
Business response:
Hi Lindsey I'm really sorry that you didn't have a positive experience. If you would like to share more detail about your visit, I would appreciate the opportunity to talk to you: 315-454-6000, ext. 202288 - Traci ADMI
Had appointment for cleaning scheduled six months in advance. My appt. card said. 11:30. E-mail reminder showed 11:00 with no explanation. When I arrived on time, receptionist was on phone. I said "good morning. " She looked up. I signed in. Then I waited and waited. When 12 p.m. came, they went into a staff meeting and just put a sign on the desk. I got ready to leave. An employee came up front. I asked if there had been a mix-up. She checked the computer. They had forgotten to sign me in! Asked me to come back at 1, so I d... read more
My dad received the worst service imaginable he bleed for over two weeks after two ER visits they finally got the bleeding to stop! Please do not let your loved ones go here! They told him they would work with him on billing well that’s a lie too! Please DO NOT use this place! I would like to write a complaint to dental board if anyone knows who I contact! No corporate office to contact! This place is a joke!
They told us that a root canal was infected and there were 5 cavities in our daughter's mouth. Also that she needed to have her wisdom teeth cut out. Went back to the dentist who did the root canal and he informed us it was still healing and she's too young to have her wisdom teeth pulled. I will never go back to Aspen Dental!
I truly wish I could rate this place less than 1 star. A year ago my son had his wisdom teeth pulled and I paid our portion of the bill. They have been sending me bills for the insurance portion for a year, because they will not send the required information to the insurance company! I have called numerous times and yet every month...here's another bill! Now a month ago I took my son in for a chipped molar. They said we would need to see an endodontist for a root canal. Fine, I found one and made an appointment. All the endo... read more
I waited 45 minutes just for cleaning. While waiting I was called twice about that I don’t have a dental insurance which I have the same for the last 5 years on top she wanted to charge $45 for something I denied to have. Each time I go is something. Received the other day a text message that I missed my appointment. I called and advised that I came to my appointment. I was informed to disregard the text message. Then day later I received the a call if I am on my way because my appointment was 20 minutes ago. I said that I a... read more
My experience’s have always been pleasant before with very professional dentists. I’ve had extensive teeth pulled about 3+ years ago due to many years of medication that drives my mouth out and has ruined my teeth. They made partials for me afterward. They have never fit well, especially the bottom, and are problematic and painful when I eat with them in, which is very embarrassing when eating out. I came recently because the upper one broke and paid $140 to have it fixed. I’ve never been charged before to adjust them and on... read more
Very poor service. I've waited 30 mins before my appointment time and above that I've waited another 20 mins.
Business response:
Hi Tracey, I’m sorry that you didn’t have a positive experience. I have passed your feedback along to the Patient Satisfaction team, but I know they would like to discuss this with you. Please call them at 1-866-273-8606 so they can help address your concerns. - Emily, ADMI
Frequently asked questions about Aspen Dental - Amarillo, TX
How is Aspen Dental - Amarillo, TX rated?
Aspen Dental - Amarillo, TX has a 4.1 star rating with 875 reviews.
When is Aspen Dental - Amarillo, TX open?
Aspen Dental - Amarillo, TX is open now. It will close at 5:45 p.m.