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Aspen Dental - Berlin, MD
- Dentists
- Berlin, MD
About this business
Location details
11349 Samuel Bowen Blvd., Berlin, MD, 21811, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 5:30 p.m. | |
| Wed | 08:00 a.m. to 5:30 p.m. | |
| Thu | 08:00 a.m. to 5:30 p.m. | |
| Fri | 08:00 a.m. to 1:30 p.m. | |
| Sat | 08:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
They don't honor the appointments they make, made an appointment for the 15th of this month. Apparently it's not possible to have an appointment that day, well I got one and I am very disappointed that the soonest they had to reschedule me to is a month and a half out. Unacceptable. I will not return. And I recommend people avoiding this place. All this after missing a major cavity and diagnosing it as a stained filling.
Business response:
Thank you for sharing your experience with us, Spork. We regret the inconvenience and frustration caused by the last-minute change to your appointment. While there are occasions when unexpected changes in Doctor availability occur, we strive to minimize these situations and to accommodate our patients as quickly as possible. We value your feedback and will use it to improve how we communicate and schedule care. If you would like to discuss your experience further, please reach out to our office directly. We would appreciate ... read more
The initial experience was good ,as I started a new insurance coverage I ask if they take the insurance and are you in- network and they said yes. They processed the claims out of- net work . I was scheduled to have more work done and they sent me a reminder of the visit at the same time they said they were no longer excepting in- net work insurance . I will be forced to move on without Aspen Dental
Business response:
We understand your frustrations, Ronald. While we are unable to work directly with your insurance provider, we offer special promotions and financing options to help make your care more accessible. For more information, please visit https://bit.ly/4i96XuK to learn more. Also the Aspen Dental Savings Plan could be perfect for you. Save on dental services for one low annual fee, plus get free exams and X-rays at any participating office. You can find more info at https://bit.ly/49vXObL. -The Customer Service Team
I had an appointment for a check up several months ago that went well. I set an appointment for a cleaning, but they had to make it many months later due to shortage of hygenists. My appointment is next month, and on 1/12, I receive a text message that I need to contact them to reschedule it. I've called 3 times in the past two weeks and spoke with a less than friendly person (Berlin MD Office) each time. Every excuse in the book - someone will call me. I asked to speak with an office manager today and was told 'he'... read more
Business response:
We are really sorry to hear this and can understand your frustrations, Jennifer. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in Berlin, with an eye to improving future patient experiences. -The Customer Service Team
This is a company owned by corporations. They're driving interest is the bottom line. I went in for an exam and was told I needed several hundred dollars out of pocket worth of work. They said I had periodontal disease and needed a deep cleaning in addition to other work. I went to another dentist for a second opinion, and was told that I had some minor pockets at the rear of my mouth, but nothing to be concerned about.
Business response:
Amanda, we regret that your experience didn’t meet your expectations. Please know that we’ve read your review and will be addressing your concerns with our team to help improve future patient experiences. If you have any questions about your care plan, please don’t hesitate to reach out to the team. -The Customer Service Team
Stay Away - Corporate Dentistry at Its Worst Came in with a cracked tooth. Aspen told me I needed a crown--no real explanation, no other options, just an expensive recommendation. I told them I was traveling and asked for my X-rays to be sent to my dentist back home. They emailed me a release form, which I completed and tried to return multiple times--but the email address they provided kept bouncing back. I triple-checked everything. The issue was clearly on their end, and they made no effort to fix it. When I finally saw ... read more
Business response:
We are sorry that the experience didn't live up to expectations. Each care plan is crafted to fit one's individual needs. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. -The Customer Service Team
VERY misleading customer service!!! Told me they take most insurance to get me to make an appointment and once they got all my information and made me the appointment I found out they take NONE!!! A total waste of my time
Business response:
We are really sorry to hear that and can understand your frustrations, Elizabeth. While we are unable to work directly with your insurance provider, we offer special promotions and financing options to help make your care more accessible. For more information, please visit https://bit.ly/4i96XuK to learn more. Also the Aspen Dental Savings Plan could be perfect for you. Save on dental services for one low annual fee, plus get free exams and X-rays at any participating office. You can find more info at https://bit.ly/49vXObL.... read more
Horrible experience and waste of my time. Don't waste your time if you have children because they are so unprofessional. I asked for a chair to sit in so my 6 year old and I didn't have to stand up and we were told we could go back in the lounge area and they didn't even allow us in the room but she wasn't going to enforce it. I replied with I wasn't leaving my underage child alone and she ignored me. So unkind and unprofessional. I would give zero stars if I could. Do better.
Business response:
We are sorry that you didn't have a positive experience, Robyn. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience.
They are a scam. They will jot call your insurance company and give you and extra bill after about a month
Business response:
I’m so sorry to hear about the trouble you’re having Jimmy. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187. - Garlen
Horrible!! Been trying to get a second appointment for two months. They don't answer the phone or return calls. And you pay most if your treatment up front. So now I want my money back and will go elsewhere. Disgrace. Should be shut down.
Frequently asked questions about Aspen Dental - Berlin, MD
How is Aspen Dental - Berlin, MD rated?
Aspen Dental - Berlin, MD has a 4 star rating with 1,024 reviews.
When is Aspen Dental - Berlin, MD open?
Aspen Dental - Berlin, MD is open now. It will close at 7:00 p.m.