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Aspen Dental - Charleston, WV
- Charleston, WV
About this business
Location details
2809 Mountaineer Blvd., Charleston, WV, 25309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedFriendly staff. Dr King is wonderful!!
Business response:
Happy to hear it, Karla! Thank you for sharing! -- Kelsey, ADMI
RecommendedDr. Dennis King and his staff show kindness and concern for there patient.
Business response:
Thank you for the kind words and positive feedback April! Dr. King and his staff will be so happy to read this! -Annette, ADMI
Terrible customer service. They are all about the money. They get you in there an get to the end of the service and don’t want to finish. Didn’t even ask for the procedure. Got talked into it. Once they got everything done and let me leave. I’ve got problems with the work done and now they want me to wait 2 weeks to fix it. Stop taking new patients until you fully take care of current ones. Unacceptable in my opinion
Business response:
I'm sorry that you didn't have a positive experience, Rusty. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Heather
My family member has had a horrible experience with this company. She has been dealing with this for over two years. Unfriendly, unorganized and poorly managed. It’s was very clean. That’s as far as positive feedback goes.
Business response:
Hi Kristal, We really appreciate you for taking a moment to share your feedback. I have passed your concerns along to the team in Charleston with an eye to improving experiences for others. Thank you. - Dawn, ADMI
we went to charleston friday and after my husband had his 16 teeth extracted we voiced concerns his denture didn't fit properly... "that's normal he will swell" we got home and he could eat or drink. we called the "on call number" which isn't even to a office in wv.. i was on hold for over 40 mins.. had to hang up and call back.. no one called us... i called again saturday morning... we were told .. again that's normal call Monday. I had to apply fixodent to the top pallet to get them to stay in just so he could eat soft foo... read more
Business response:
I'm really sorry for any trouble you're having, Samantha. I'd be happy to make sure that the team in Charleston, is aware of your feedback. If you would also like to call Customer Service, you can reach us directly at 1-866-767-0890. – Heather, ADMI
I got my top teeth extracted Friday or last week. Denture would not fit. Called this morning because I can’t even eat soft foods they say they won’t do anything for 3 weeks. I DO NOT suggest going to Charleston go to barboursville! They’re so much better than Charleston! Charleston office needs shut down! Will never go to that office and will Continue going to barboursville
Business response:
I'm really sorry for any trouble you're having, Cody. If you haven't called the Patient Satisfaction team yet, you can reach us directly at 1-866-767-0890. - Garlen, ADMI
What terrible customer service! We confirm by email, confirm by text, then show up to the appointment to find out it'd be canceled because they didn't speak to us personally. The next time we called to confirm only to be left on hold forever. Definitely NOT worth the time or hassle!
Business response:
I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
The Clerk at Aspen Dental "Showed me to The Exit" when he said I didn't have Dental Insurance. As a matter of fact I gave someone at the office my insurance information and did a Call Back to the office in Charleston to Verify we were "Good to Go", They assured me we were. To Double check, I personally called my Insurance Company The Night before my Appointment and was told everything was A-OK. As Aspen works with my insurance company, I could use 100% of my plan if needed. I will Look for Another Aspen Location.
Business response:
Hi Jo, I'm sorry you didn't have a positive experience. I encourage you to connect with the Customer Service Team, so they can address these concerns directly with the Charleston office: 1-866-767-0890. - Mitch, ADMI
RecommendedI change my tune about this so call dental company. Very unprofessional, never returned my called. Left 6 voice mails, not a real person to talk too. I have more complaints, but I will let inquiring customers to look at their Google reviews. Dr King seems a decent professional but the people working there left too much to be desired. If I go to a health professional, I need you to be that professional not trendy, toothy hypocritical smiles and comments. I need some serious, hones, caring, efficient and good at your job from ... read more
Business response:
This is truly wonderful to hear, Sandra! We’d love to be able to share your review with our community, so we can recognize the staff in Charleston. If you’re willing, please fill out the form at https://www.surveymonkey.com/r/ShareWithSocial. Thank you! - Krista, ADMI (Case #: 421166)
Frequently asked questions about Aspen Dental - Charleston, WV
How is Aspen Dental - Charleston, WV rated?
Aspen Dental - Charleston, WV has a 4.2 star rating with 730 reviews.
When is Aspen Dental - Charleston, WV open?
Aspen Dental - Charleston, WV is closed now. It will open at 8:00 a.m.