Aspen Dental - Charlotte, NC (Northlake)

Pearl F. 

on Yelp

a year ago

Do not go there they have horrible customer service, attitude over the phone and the worse service I ever received. Aspen Dental are Scammer they open up a credit card without my Knowledge and I have insurance, 

Heather H. 

on Yelp

a year ago

Y'all DO NOT do business with aspen dental in Mount airy. They are absolutely by far the most unprofessional, deceitful company I have EVER done business with in my life. This is coming from someone who has worked for corporate companies in customer service. So this is a long story. So back in December of last year I made the decision to get aligners for my teeth because I was having a lot of issues that they would solve. As they are not cheap if was a fairly big decision for my family. When I started my aligners I had a cav... read more

Beth S. 

on Yelp

2 years ago

i'm living a nightmare!! i went to the concord office. dr. lee pulled four 4 molars on top right away. all but one upper molar i had left.i have x-rays from another dentist a year ago. it shows no reason why 2 of those 4 molars should have been pulled. he makes a "temp" partial. the partial never fit. it was too big then he shaved it down too much and now it's loose. never have been able to wear it. dr. lee never told me these were temporary and were not for eating.... and that a clip-on denture would be my final appointmen... read more

Kaye .. 

on Yelp

2 years ago

I am new to Charlotte and must select a dental plan with my employer. Thank you everyone for the candid reviews about Aspen Dental Charlotte. I have decided to pay extra so that I will have access to a larger pool of qualified dentist in the area. Gracias! 

Janaia C. 

on Yelp

2 years ago

Horrible customer service, attitude over the phone. Lack of empathy or even just basic people skills. 

Crystal P. 

on Yelp

2 years ago

Absolutely the worst place to consider as a real company. Scammers? Yes!! The loop holes you have to jump through to get them to finish the work is insane. Had to call customer complaint support just to get them to answer the phone. Alagic ( refuse to call him a dr or dentist) didn't finish the work, left me in a nightmare situation, won't answer my phone calls (cause he knows I want a full refund), cancelled finishing our agreement, cancelled every bit of my 7 year warranty. Super shystie & unprofessional. Dealing with t... read more

Jamarious M. 

on Yelp

2 years ago

The worse service. Not completing my prescription on 2 occasions. Phone system down. Don't like nothing about them 

Sonja M. 

on Yelp

2 years ago

Before you set appointment at this location, please consider all other dental offices. The customer service at this location sucks. It has truly been disappointing and aggravating. They dish out the "I don't care" attitude once they get your money at this location. I sent a letter addressing some issues I had with the service I received. Its been 2 months and still no response to my letter. They don't return calls in a timely manner. Now before I paid when I would call, they answered the telephone, but since they rece... read more

Salomie D. 

on Yelp

2 years ago

​My name is Salomie Davie, I came to Aspen about a year and a half ago. I got a set of dentures,I paid $900 for them.I had to go back 4 times to get work done on them. I am writing because it's 2 years later the dentures are so thin that you can see your hand through them. That just the top,I can't keep the bottom in my mouth they hurt so bad. The customer service is great, but for some reason the lady who makes the dentures kept making mine hurt. It's one dentist fixed the top she came back in and took them out of my mout... read more