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Aspen Dental - Florence, AL
- Dental
- Florence, AL
About this business
Location details
310 Cox Creek Parkway, Florence, AL, 35630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Candice Thompson. You said you graduated. Why you use black peoples to do training about your new dentist Mandee Harbin and Kanion Landon phone number 2039013008 to do the dirty job Okonoboh Sydney is a DMD At Aspen he supposed to take 4 my teeth but this men take 15 my teeths I don’t know why I went home with pain the. Ext day I comeback to ask what medicine I have to take they send me to the target behind the office I went there get the medicine and I drink the medicine I comeback to the office Mande Harbin and La... read more
Because when I make an appointment and get to the office they say I don't have an appointment I wouldn't recommend this place to anyone.
Business response:
I'm sorry to hear this, Rachel, and I can understand your frustration. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
Went in for several procedures. Paid for them to be done OUT OF MY POCKET. Now I have surprise charges on my account for a crown I have already paid for. I called billing and the woman laughed at me when I told her I didnt have insurance and told me I will "Have to pay or go to collections". I tried to explain to her that I already paid over 2k for one tooth. I have receipts to prove I have paid everything. As for Staff, some are friendly and some are too friendly talking about getting boobs done and their sex life to comple... read more
I literally just want my money back. I’m so annoyed I haven’t been able to wear my denture since day one. No one seems to care in the office that they don’t fit.
my husband has been in the office for almost 4 hours yes 4 hours! to get 2 teeth pulled im in the parking lot due to covid restrictions and I have gotten several text from him that he is in pain and the dentist is taking too long. when he told her about the pain she said take a break and walked away for nearly an hour. you should never be in pain while having teeth pulled or left to wait. for the price we paid for the procedure, this is beyond ridiculous. there is no excuse for such horrible service. you will get no recommen... read more
Business response:
Hi Jenn, I'm really sorry that your husband's experience didn't live up to expectations. I see you've left other comments in addition to this review. I encourage you to let our Patient Satisfaction team know about the experience he had with the staff so they can help address concerns. You can reach them directly at 1-866-767-0890. - Emily, ADMI
you can't just make an appointment for a cleaning apparently. you have to go through an evaluation appointment in the middle of a pandemic and expose yourself twice to their facility. I just called to confirm my appt that I made online and she said my appointment was free, which caught me off guard because what dentist cleans your teeth for free?? no. they want you to come in for an evaluation to see what type of cleaning you may need??? I just need my.teeth cleaned, I have no dental issues or anything and also the represent... read more
Business response:
Thank you for being in touch, April. The well-being of our patients is our priority, and we value your feedback. We will share your thoughts with our teams with an eye to always do what we can to improve the patient experience, but if at any point now or in the future you would also like to speak with our Patient Satisfaction team, their direct phone number is 1-866-767-0890. Be well. - Cindy ADMI
Until I am satisfied with my work, I will not be recommending them. I received an upper plate with 7 molars and three canines (should be 8 and 2) that doesn't fit my gums, chokes me making me gag, and cannot eat anything including a banana without them popping off my gums at the first bite. Have a follow up on 1/19 and if they do not remake my maxillary free of charge, I will be seeking legal counsel. THIS IS COMPLETELY UNACCEPTABLE FOR A COMPANY WHO CLAIMS TO BE THE BEST IN THE DENTURE BUSINESS!!!!!!
Business response:
I'm really sorry to hear that, Sandy. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
I HIGHLY ADVISE NOT TO GO HERE! THEY HAVE REALLY DID BAD THINGS & EVEN OPENED FRAUDULENT CREDIT ACCOUNT WITHOUT CONSENT! BESIDES HOW MY HUSBAND WHO IS A VETERAN WAS TREATED WHEN HE WENT THERE. I'M HIGHLY CONSIDERING CHECKING INTO LEGAL ADVICE, DUE TO THE THINGS THEY HAVE DONE!
front staff rude, dishonest. does not care if you're in pain.
Frequently asked questions about Aspen Dental - Florence, AL
How is Aspen Dental - Florence, AL rated?
Aspen Dental - Florence, AL has a 4 star rating with 476 reviews.
When is Aspen Dental - Florence, AL open?
Aspen Dental - Florence, AL is closed now. It will open on Monday at 7:30 a.m.