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Aspen Dental - Foley, AL
- Foley, AL
About this business
Location details
2130 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
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Aspen Dental not only requires you to pay upfront but then submits an insurance claim and the refuses to refund your money. They are thieves. I have had to get a lawyer to deal with them
Business response:
I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
Wouldn't take a stray dog here!! STAY FAR AWAY! $7500 and year later and teeth completely messed up refuse to fix their own jacked up work!! Everyone down to the office manager Jason and the little girl running the front is a JOKE
I got a text yesterday from a collection agency stating that I owed this place 44.30 for a cleaning back in 2020. They ran my insurance back when I used their services. They make a detailed plan for your benefit prior to service and you pay upfront. Out of the blue years later I get this notification? You had my number! It hasn’t changed. This is a really shady move on their part. Don’t use this company. They are dishonest.
Business response:
Hi Jimmy, I see you've left a number of comments. I'm really sorry about the trouble you're having and can understand your frustration. Our Customer Service team will be happy to help with billing concerns. Please reach out to them directly at 1-866-767-0890. - Emily, ADMI
May I please suggest Mr. Dentist who worked today on my husband at 12pm. That you recognize that PAIN is what the PATIENT says it is! After 3 shots you tell a person what pain they do and do not feel??? Really??!! "Thats just PRESSURE YOU FEEL SIR," Let me suggest that you deaden a NERVE when the injections aren't working. INSTEAD of ripping a tooth out of someone's head so much that the SNAP OF the nerves was the moment he felt RELIEF! THIS is why people HATE going to the dentist! He already had pain and has for almost 2 we... read more
Business response:
April, I'm sorry to hear this. I encourage you to connect with the Customer Service Team, so they can learn more and address your concerns directly with the office: 1-866-767-0890. – Mitch, ADMI
Cost me more money and teethwork after seeing them then I needed before going, the doctor Mark Hendrix is the biggest joke of a dentist (reassured me he had 40 years experience) and hope you like to be treated like trash!
Business response:
I'm sorry you didn't have a positive experience, Mattison. If you would like to share more detail about your visit, the Patient Satisfaction team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Made a appointment a week in advance, got a call the day before that my appointment was cancelled and no explanation to why it was cancelled. the day before and it was a emergency appointment bc my tooth was chipped and I am in alot of pain. I am extremely upset that i didn't even get a a phone call or a explanation on to why it was cancelled. when I had the appointment a week in advanced!
Business response:
I'm really sorry to hear that, Carla. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
My aunt is 77 and had to make 4 trips to get a tooth on her partial plate repaired. upon returning with it after the fourth trip, it immediately popped out due to a bracket missing. She was told to come in any time; however, today she was told she had to have an appointment for "treatment " to determine what was wrong. Really?!? Either the technician or dentist broke the bracket and neither noticed when she had it fitted.
Business response:
I'm really sorry to hear that, Ann. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
Well I had an appointment with Aspen Dental scheduled for 5PM this past Tuesday and when I got there I had to call before they would let me in but the girl told me I was late. It was 4:45 and I was actually early but she proceeded to tell me that my appointment was at 4:30. Well I pulled up my calendar in my phone that never gets changed and indeed said 5. The girl said I'm sorry what your phone says but your appointment was at 4:30 and refused to see me and that I had to reschedule. I was livid. Having drove all that wa... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Chris. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI
Frequently asked questions about Aspen Dental - Foley, AL
How is Aspen Dental - Foley, AL rated?
Aspen Dental - Foley, AL has a 4.4 star rating with 1,043 reviews.
When is Aspen Dental - Foley, AL open?
Aspen Dental - Foley, AL is closed now. It will open on Monday at 7:00 a.m.