Aspen Dental - Georgetown, TX

Ginger S. 

on Yelp

a year ago

I had an appointment in June 2024 for implant info and cleaning in the Georgetown, TX office. They pulled the tooth and gave me a "flipper" to cover the hole prior to implant, had x-rays done for the implant, cleaned my teeth and took a mold to make a partial for a previously pulled tooth. I was directed to Care Credit to finance my charges. In July I received a statement from Care Credit for $8,571.75 with interest charge of $98.72 and minimum payment of $232.00. I called the office and spoke to Ashley who emailed me a full... read more

Daysi S. 

on Yelp

a year ago

Leaving a one star review is even too much.. My mom went in for a removal procedure and they ended up leaving half of it in there and also cracking another one of her teeth and they acted as if it was already like that. The doctor was aggressive with her and didn't care whatsoever that she was in excruciating pain. DO NOT recommend this place whatsoever. 

Sue C. 

on Yelp

a year ago

I was in extreme pain the whole time and the Dentist did not care and did nothing to relieve me just wanted to get the procedure done to move on to next patient. I will definitely be going somewhere different in the future. WORST dental experience in my life. DO NOT GO HERE if you want good care 

Larry D. 

on Yelp

a year ago

I had my appointment at this location; I was previously a patient in Katy, TX and loved the service. I had a full set of XRays done as they do for all "new" patients ... The DDS saw me and went through my mouth while the assistant was taking notes ... someone came behind her and adjusted the notes (not sure why) -- I waiting an additional 15 min for the hygienist to come and do his review -- all good ... I was told to wait in the waiting area so I can get my treatment plan and benefit coverage information. I was called pr... read more

Jack E. 

on Yelp

2 years ago

Staff told me my appointment was never confirmed and that they left me multiple voicemails trying to confirm. I received no calls. Confirmation text also did not express needing to confirm, only "click to cancel or reschedule." The appointment I had scheduled for weeks was given to someone else. Also witnessed a customer enter the lobby and complain to the front desk that they had not returned his calls or voicemails. Somebody is not doing their job and customers are being blamed. 

Jose M. 

on Yelp

2 years ago

Well I can see why this place has bad reviews. My wife went in to her appointment and receptionist said she did not confirm it so it would be a 2 hour wait. Now this appointment was made a week ago and they called to confirm on a weekend Saturday 1 day before appointment.. Wife works nights on weekends so she wasn't able to call back due to hour differences. So they just assumed she wouldn't be there. I work in a clinic myself and appointments are pending or confirmed BUT we don't just cancel appointments if pending they are... read more

Relda Y. 

on Yelp

2 years ago

Aspen Dental doubled my co-pay and it took 4 months to get a refund! This is my third dental office in Georgetown TX. I have been overcharged at each office. Each time I pursued the refund and each time it has taken months to get it! I checked, Aspen Dental has a "contract" with Delta Dental agreeing to charge their patients a predetermined amount for services provided. April 4, 2023. I received a temporary crown, replacement for the crown lost the previous weekend. April 17, 2023, I returned for the permanent crown. As I ... read more

C G. 

on Yelp

2 years ago

Long story short. Loved the dentist, but the Office manager is rude and will not provide receipts for services paid for prior visits. All in all, I was given a written estimate for $1436 in May 2023 with the same insurance company I had, then When I went in to get the bridge and two crowns put in, was told I had to pay an additional $1271, this was in addition to the $1,761 that I already prepaid on 1 August. Total paid $2978 on a $1436 estimate? Fast forward, I received an email to do a survey and completed it, with very h... read more

Jill O. 

on Yelp

2 years ago

Hygienists are fabulous!! Dentist is cold and judgy. Front office is beyond incompetent. I have been there twice in the past year and am thankful I don't go more often. My appointments get mixed up, they make me wait for 30 minutes to pay my bill. Dentist doesn't speak, other than to tell the hygenist what notes to put on my chart. They advertise a positive experience but it's largely untrue.