Aspen Dental - Georgetown, TX

Davis R. 

on Yelp

2 years ago

If I could go lower I would. Refused to take insurance they said they took. They took a $2,500 deposit for surgery, ended up finding another awesome dental surgeon in Georgetown that did the surgery for $1,300. Aspen was going to charge $5,300. We called the day after deposit was taken and they said we should have a refund within 10 day. It's now been a month and still no refund. Now I get to go through the process of disputing these thieves with my card company. Stay far far away. 

Swapnil J. 

on Yelp

2 years ago

I visited very first time and did the whole mouth and pano x-rays here. Dentist referred me to do wisdom tooth extraction. When I requested for x-rays they mentioned it may take up to 7-10 days. I called again after 10 days and they asked me to again wait up to 10 days as they've to create a new request again. It's just waste of time!! 

Yvette V. 

on Yelp

2 years ago

I made appointments for my kids and gave the office my kids insurance name and they said everything was good. I take them in for their appointment and they tell me they don't accept their insurance. Thanks for wasting my time!! This place doesn't deserve any stars but since the dentist and hygienist were actually good they can have 1 star. The girl that did my x-rays was horrible and scraped the inside of my mouth really bad. A dentist had to come in and help her. And then the person up front tried to get me to do a c... read more

Cody J. 

on Yelp

2 years ago

Very high priced. I was in pain the whole time and they didn't seem to worried about it. I will definitely be going somewhere different in the future. 

Beverly F. 

on Yelp

2 years ago

My husband, who is a retired Dentist, & I have received treatment there in the past 6 months. they do a good job cosmetically-- but are extremely under-staffed, with untrained Front Desk people. I called Mon. for an NPI number, asked Front Desk, who didn't know how to get it-- kept me on hold for 4 minutes, forgot about me-- and I hung up. All Mon morning; I kept trying back-- either to no answer, or a long wait (over 5 minutes). Finally, 3 hours later-- I tried again. I explained that I needed to get Aetna reimbursement f... read more

Dennis S. 

on Yelp

3 years ago

They charge top dollar for everything they do. My insurance company recommened finding someone else. They botched a root canal and ignored an infection two times that had to be redone by another dentist. They are after the buck!! 

Shawna W. 

on Yelp

3 years ago

The dentist and her assistants were awesome, most comfortable I have been in a dentists chair. It wasn't until after the visit when I met with the "Salesman" that I was unhappy. He was super nice, but very shady about wanting to run my credit without telling me he was going to do so. He was rushing trough it all super fast and a bit confusing that I had to stop him and ask him if he was trying to run my credit. That is when it came out that yes that was the plan. He said he wasn't going to run it, just a preliminary check th... read more

Pat S. 

on Yelp

4 years ago

No stars or negative stars might be appropriate. i am in the process of trying to get something done and I'm ready to just ask for my money back and I'll move on. Worst staff, service, communication I have ever experienced and considering what you're paying they need to get their act together. Don't walk away from this place run or never bother to enter. 

Beth A. 

on Yelp

4 years ago

I had a horrible experience with this dental office. I am 25 weeks pregnant, I went in because I was having issues with one of my fillings. I have a small mouth, it has been commented on (and accommodated) by every other dental office I have visited. Except this one. First I had to remind the dental assistant to follow the accommodations outlined from my doctors release about x-rays. Thank goodness I read them before hand and knew what was required. The dental assistant struggled to get the size 2 plate to fit in my mouth ... read more