This profile has been claimed by the business owner or representative.
Aspen Dental - Hopkinsville, KY
- Hopkinsville, KY
About this business
Location details
4131 Fort Campbell Blvd, Hopkinsville, KY, 42240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Friendly....but they have yet to get my "healing dentures" to fit good enough for me to eat with (they come loose while eating). They have rubbed my gums til they bled. They wrote down on paper how much it would cost me for implant secured dentures (about 17,500).....after paying out well over 17,000, they billed me for 3600 more (said the 17,000ish amount was just an estimate. I paid over 3000 additional . When I pay out that kind of money....I expect better results!
Business response:
I’m really sorry to hear that, Steve. The Customer Service team would appreciate the opportunity to speak with you in order to learn more about your experience and address this concern directly: 1-866-767-0890. – Mitch, ADMI
I came and took a day off work. they had my appointment all wrong and at the wrong place. NOW WHEN I CALLED I told them who my insurance was and they said yup we take that. I take off work get here and NOPE THEY DONT TAKE MY INSURANCE AND I HAVE TO PAY OUT OF POCKET so I missed q day of work and drove all the way here for NOTHING!!!!!! WORST PLACE EVER!!!!!!!!!!
Business response:
I'm sorry for the trouble, Leauna. I encourage you to connect with the Customer Service Team, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
with the prices you charge I don't know how you all can sleep at night
Business response:
Hi Kevin, I’m really sorry that your experience didn’t live up to expectations. Aspen Dental practices do try to ensure their prices meet or beat market prices. If you would like to discuss the care plan you received during your visit, or if you need any additional care in the future, the team and I would still be happy to try to help. – Dawn, ADMI
I just got done at a different dentist, getting a root canal on a rotten, broken, and infected tooth that aspen dental claimed was “perfectly fine” just yesterday. The “dentist” at aspen claimed that I have advanced periodontal disease (a whole crock of shit) and the discomfort I was experiencing was from bacteria under my gums. I supposedly needed a very costly procedure called gum scaling to remove the bacteria. He stated I didn’t even have a cavity (I have several, clearly visible to anyone with eyes). Thank god they cal... read more
Business response:
I'm sorry you feel this way, Brittney. In order to protect patient privacy, we'd prefer to have a more personalized conversation with any patient offline. Through that approach, our team can get more information and help more effectively answer questions and address concerns, If you would like to discuss further, please call me at 1-866-767-0890. We would be happy to speak with you., ADMI
RecommendedLove everything about Aspen Dental ! Friendly, professional staff ~ Easy scheduling and gentle care :)
Business response:
Thanks for sharing, Kevin! I’ll be sure to pass it along. —Tammy, ADMI
My Mom had an appointment to have a tooth pulled and to see about dentures. We were there for FOUR HOURS! On top of that they told her she needed 6 MORE teeth pulled without doing any xrays. I don’t even see how this is possible (especially since I took her to a local dentist who said she only needed 3) and they overcharged her by 86$. I felt like they were more interested in how much money that they could charge her instead of taking care of her. We didn’t go back and I’m very thankful. I do not at all trust them nor would ... read more
Business response:
Hi Mikki, I'm so sorry to hear that you and your mother didn't have a positive experience during her visit. I encourage you to call the Patient Satisfaction team, so they can help address concerns. Please encourage your mom to call, too. The team can be reached directly at 1-844-296-0187. - Shannon, ADMI
Charges are unreasonable, wait time for scheduled appointments are 30-45 minutes most every visit.
Business response:
I'm sorry that your experience didn't live up to expectations, Mamie. We value your feedback, and I will pass your message along to our Patient Satisfaction team. - Emily, ADMI
I was told by your billing staff that I could have sealants put on my kid's teeth and that my insurance would cover it. I even received a print out of the services with $0.00 next to the payment due line. A few weeks later I got a bill for $200 and was told my insurance actually didn't cover that and that what I got originally was an estimate. That was not ever communicated to me or I would never have done the extra services.
They over billed me and they said would take care of it since February and I keep getting a notice and now they have sent it to collections. After telling me I didn’t owe them anything! Do not go if you are military!
Frequently asked questions about Aspen Dental - Hopkinsville, KY
How is Aspen Dental - Hopkinsville, KY rated?
Aspen Dental - Hopkinsville, KY has a 4.3 star rating with 896 reviews.
When is Aspen Dental - Hopkinsville, KY open?
Aspen Dental - Hopkinsville, KY is open now. It will close at 5:00 p.m.