This profile has been claimed by the business owner or representative.
Aspen Dental - Mount Dora, FL
- Mount Dora, FL
About this business
Location details
17264 US Hwy 441, Mount Dora, FL, 32757, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 07:30 a.m. to 5:30 p.m. | |
| Fri | 07:30 a.m. to 12:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had Humana Dental Insurance and it covers cleaning and xrays. I was billed $184.50 and called the manager. He told me it was being taken care of and I would receive credit. Not only did he not issue a credit but I received another bill. I do not want to use them again. When he first interviewed me as a new patient he automatically was going to charge me for a Floride treatment which I never wanted. I don’t appreciate his way of adding additional services without asking me. I’m very disappointed in this way of dealing with ... read more
Business response:
I'm really sorry to hear that, Cheryl. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
I took my son here because he was experiencing some discomfort and I wanted him checked out and this was the only place I could get him in. A limited exam and 1 pano x-ray were done. When checking out I specifically asked multiple times that the full exam, bitewings, and prophy not be charged out to the insurance because they were not done. And yet I just had to pay for the exam and bitewings at the pediatric dentist you referred us to because YOU CHARGED THE INSURANCE! I hate dishonest, manipulative, sneaky people, and you ... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Heather. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI
Horrible experience. The most painful experience I've ever had. After several months still not right.
Business response:
I'm sorry that your experience didn't live up to expectations, Maria. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI
Went there for a evaluation of my lower teeth and getting my upper denture relined. Examination staff were professional and courteous with their diagnosis. Problem arose with the check-out/billing representative. She was the only one not wearing a mask. When we asked why, she said she didn't think she needed to wear one. Then we got to the how much it's going to cost me part and my jaw hit the floor. Everything they were going to do had a separate cost for each step. Reminded me of bait and switch! No thanks!
Business response:
Hi Dave, I’m really sorry that your experience didn’t live up to expectations. Aspen Dental practices do try to ensure their prices meet or beat market prices. If you would like to discuss the care plan you received during your visit, or if you need any additional care in the future, the team and I would still be happy to try to help. – Dawn, ADMI
No follow up. Awful office to follow up with. Tooth extraction on Thursday, today Sunday, pain and swelling. I've called the emergency phone 5 times, no call back or advice.
Business response:
Hi Melinda, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. – Dawn-, ADMI
RecommendedThe Dentist I go to has performed extensive work in my mouth, from a three front top teeth bridge, various fillings and most recent two days ago, extraction of lower molar. This molar had a root canal, split root which, during etraction process it was discovered had fused to jaw bone! Felt so sorry for him but mission accomplished after a period of time. My hats off to him as it had to be an unpleasant experience for him as painful for me.
Business response:
I'm happy to hear that you felt comfortable with the team, Becky! Thanks for sharing! - Emily, ADMI
Went in for sever tooth pain. They pulled a tooth. Next day same pain, turns out it was a missing filling on the tooth behind it. So they pulled the wrong tooth. Left a huge hole in my gums that has sent me to the emergency clinic due to infection. Offered to stop by and have them check it out before I got a second opinion and they told me they did not even want to see me or I could pay them for another visit. Meanwhile without a fix the infection could be life threatening. Going to a real dentist to get fixed then the atto... read more
I would not recommend Aspen dental... because just left there with my husband and $130 later nothing was done except for an x x-ray and wanted to charge 400 for an extraction... I've been there before it was only a hundred and fifty what's that all about definitely wouldn't recommend it stay away especially if you got a budget
Horrible office staff Rude and no customer service . Office overbooks so plan on waiting 6 months for an appointment even if you are an existing patient . Cleanings are done in a hurry and the Hygienist is very rough on your gums . Also noticed was billed for X-rays when none were taken
Frequently asked questions about Aspen Dental - Mount Dora, FL
How is Aspen Dental - Mount Dora, FL rated?
Aspen Dental - Mount Dora, FL has a 4.2 star rating with 1,141 reviews.
When is Aspen Dental - Mount Dora, FL open?
Aspen Dental - Mount Dora, FL is open now. It will close at 5:30 p.m.