This profile has been claimed by the business owner or representative.
6702 Charlotte Pike STE 106, Nashville, TN, 37209, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 07:00 a.m. to 5:00 p.m. | |
Tue | 07:00 a.m. to 5:00 p.m. | |
Wed | 07:00 a.m. to 5:00 p.m. | |
Thu | 07:00 a.m. to 5:00 p.m. | |
Fri | 07:00 a.m. to 12:00 p.m. | |
Sat | Closed | |
Sun | Closed |
I don’t NOT recommend this place. My husband took off work because he was told he could get an appointment to get a tooth pulled. Went in, charged him for X-rays just to be told that he did indeed need the tooth pulled (which we knew) and that they couldn’t pull his tooth for another few months because it was their lunch break….😡 To say we are furious is an understatement.
Business response:
I'm sorry to hear this, Morgan. If your husband would like to discuss their experience in further detail, or if they still need assistance, please have them reach out to the Customer Service Team: 1-866-767-0890. - Mitch, ADMI
I went here for a teeth cleaning and was told I needed a scaling and deep cleaning. I went and got a second opinion and I DO NOT need this work done! Even though I canceled the appointments, the office still charged my Care Credit!!! The doctor also made a gross comment regarding my medical history. I am on birth control, despite having a full hysterectomy, due to severe endometriosis but the DOCTOR thinks it’s okay to comment on the fact that I’m on it? Extremely insensitive, over billed, gave me the wrong diagnosis, and ... read more
Business response:
Hi Kaitlyn, I'm sorry that you didn’t have a positive experience. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. If you would like to share more detail about your visit, you can reach us directly at 1-866-767-0890. - Heather, ADMI
NEVER EVER COME HERE! Extremely unprofessional. This location will cancel your appointment that has been scheduled for over six months and provide zero notice and communication they are going to cancel on you. No messages left on my phone. Drove to this location and showed up to my appointment only to find out it was canceled, in person. Unhelpful and unwilling to help me reschedule in a reasonable time either, after their miscommunication. Others reviewers reporting the same also. Please save yourself the time and go elsewh... read more
Business response:
I'm truly sorry to hear this, Brian. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
Do NOT go here. I cannot emphasize how much you should NOT go here. I love the staff and everyone was very friendly, however, when it came to the actual dental work, they did PERMANENT damage to my mouth. I went in for a filling, which came off (with part of my tooth) within a week. When I came in to have them correct it, the dentist filed all the way through my enamel into the nerve of my tooth. I was numb, so I didn’t realize what had happened until hours later. I eventually had to have another filling with a different de... read more
What a joke pricing was horrible
Business response:
Hi Britney, We understand that cost is the number one reason people avoid going to the dentist. Aspen Dental practices ensure their prices meet or beat market prices, and they also offer flexible financing options to help patients cover the cost of care. I'm sorry that your experience didn't live up to expectations, but if the team can help you learn more about care plan options, please don't hesitate to reach out. - Emily, ADMI
Went there today to see about replacing dentures. All was fine until I got to the financial office. The prices she quoted me were twice as much as the online price. She said it was because I had insurance. So is it cheaper without? She fed me some BS about friends and family discount without insurance.🧐 The cost she gave did not show my insurance paying the full 80%, just some numbers she figured up from somewhere. She said she couldn’t give me a for sure estimate because she didn’t know how much discount the insurance comp... read more
Business response:
I'm so sorry that your experience didn't live up to expectations, Judith. I will pass along your feedback to the Patient Satisfaction team, so they can address your concerns directly with the office. — Tammy, ADMI
You can start by not canceling patient appointments if not confirmed. My husband travels and sometimes messages don't get through, because of the mountain areas he travels. NO msg was left on his phone. He shows up for his appt and it was cancelled. NOT GOOD BUSINESS.
I have been there 2 Friday's in a row to have teeth pulled and they stuck me 12 times last Friday and 2 times today and now they are sending me to an oral surgeon
one of the mangers there does not need to be pushy and respect other people's choices.
Business response:
I'm so sorry you didn’t have a positive experience. Patient satisfaction is very important to Aspen Dental practices. I have passed the information along to the Regional Manager to address. Thank you for bringing this matter to our attention. Courtney, ADMI
Aspen Dental - Nashville, TN - West has a 4 star rating with 837 reviews.
Aspen Dental - Nashville, TN - West is closed now. It will open at 7:00 a.m.