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Aspen Dental - Ocala, FL (Silver Springs)

4.1
  • Ocala, FL

About this business

Location details

4910 E Silver Springs Blvd, Ocala, FL, 34470, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 5:30 p.m.
Tue08:00 a.m. to 5:30 p.m.
Wed08:00 a.m. to 5:30 p.m.
ThuClosed
Fri08:00 a.m. to 6:30 p.m.
SatClosed
SunClosed
4.11,602 reviews
Loren C. Manzell's profile image
Loren C. Manzell 
5 years ago

Both my sister and I each have a cracked tooth that needs immediate attention. We called our insurance and they said Aspen Dental was part of our plan. We called Aspen Dental and spoke to someone to schedule appts. and began to give her our insurance information. She said we'll cover that when you get here and we scheduled our appointments. that was 2 weeks ago. I received the messages, confirmed our appointments for today. I received a call this morning telling us to come in earlier. I said we could not, so the woman push... read more

Business response:

I'm sorry that your experience didn't live up to expectations, Lauren. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI  

Oli Lowney's profile image
Oli Lowney 
5 years ago

Terrible service, RUDE manager!! VERY RUDE manager (Celine)!!!!! NEVER going back! 

Business response:

Hi, thank you for your feedback. I will certainly pass this information along to the staff, so they can address your concerns. — Dawn, ADMI 

Nicole Theresa Johnson's profile image
Nicole Theresa Johnson 
recommend  Recommended
5 years ago

I recommend Aspen Dental because they really take the time and look at my teeth to give me the best care for me. Every one in the office is also very friendly and helpful and listen to my concerns. 

Business response:

I’m so glad to hear about your positive experience with the team, Nicole! — Dawn, ADMI 

Jamie R. Gilman's profile image
Jamie R. Gilman 
5 years ago

4.9 with 600 reviews? NONSENSE! I called and set up an appointment for an extraction. But instead of extraction, you baited me to come in to try and make me a customer. After all, was said and done all I received was a "new patient consultation." Despite my tooth pain and desire for an extraction, I left there with NOTHING. Out of all of those people working there....no one could do surgery. I sat in the green room until I felt I should just leave. The never called me on Thursday like they said they would. Aspen Dental is al... read more

David Lisa Webster's profile image
David Lisa Webster 
5 years ago

Very unprofessional staff and billing practices. Takes forever to get an appointment, many, many too many complaints to list. Just be “ VERY VERY CAREFUL TO READ ALL PAPERS WITH MAGNIFYING GLASS BEFORE SIGNING, THEY ARE WORDED TO RIP YOU OFF, AND DO NOT TRUST ANYTHING THEY TELL YOU!!!! 

Business response:

I'm sorry to hear that, David. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Julie, ADMI 

Bob Mccool's profile image
Bob Mccool 
recommend  Recommended
5 years ago

People where super nice Went in at last minute with a bad wisdom tooth that was badly infected . They took it out and I was back out the door by 8:30 minus the tooth Will be going back and highly recommend 

Business response:

We’re happy to know you had a great experience, Bob. Thank you for sharing! -Julie, ADMI 

Jonathan Taylor's profile image
Jonathan Taylor 
5 years ago

Mom had teeth pulled at end of May. Nothing but pain since. She is miserable all the time. She has also been back many times over this. Aspen adjusts the temporary dentures and within hours the pain is back. These things have caused sores in her mouth and she is absolutely miserable. It is extremely ridiculous what she is going through with this. 

Steve Monroe's profile image
Steve Monroe 
6 years ago

i give them a 2 star for good work and polite people but because they told me i have a bill a year and a half old that was supposed to be a discount and all of sudden it wasnt after i paid my bill in full thru their billing company dental first. will not recommend any one to trust them 

Business response:

I'm so sorry to hear about the trouble you had, Steve. Our Patient Satisfaction team may be able to help with billing concerns. Please reach out to them directly at 1-844-296-0187. - Emily, ADMI 

Josh Wagg's profile image
Josh Wagg 
6 years ago

Terrible experience. I waited an hour to be taken into the back. Several people who came in after me were taken back before me. After xrays, I sat in the chair for 40 minutes and no one came to help me or even check on me. To make it worse, I had to sit through two episodes of Home Improvement before I just walked out. 

Business response:

I am sorry to hear this, Josh. If you would like to discuss further, please call me at (315) 454-6000 extension 201791. I will be happy to speak with you. — Tammy, ADMI 

Frequently asked questions about Aspen Dental - Ocala, FL (Silver Springs)

How is Aspen Dental - Ocala, FL (Silver Springs) rated?

Aspen Dental - Ocala, FL (Silver Springs) has a 4.1 star rating with 1,602 reviews. 

When is Aspen Dental - Ocala, FL (Silver Springs) open?

Aspen Dental - Ocala, FL (Silver Springs) is closed now. It will open on Monday at 8:00 a.m.