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3842 S. Glenstone Ave, Springfield, MO, 65804, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 08:00 a.m. to 5:00 p.m. | |
Tue | 08:00 a.m. to 5:00 p.m. | |
Wed | 08:00 a.m. to 5:00 p.m. | |
Thu | 09:00 a.m. to 5:30 p.m. | |
Fri | 08:00 a.m. to 1:00 p.m. | |
Sat | Closed | |
Sun | Closed |
They were paid for in full, for a back molar crown which I have not received. The Insurance company was double billed and billed for services that were not even eligible yet. I have tried filing grievances and to no avail. I have gotten estimates to have this done out of pocket ( Since my nerves are exposed) and it will be at least $1300. It’s a shame I will have to pay someone else to do services that Aspen dental has been paid for. Non caring and dishonest place of business. Beware!!
Business response:
I'm so sorry to hear about the trouble you're having, Denise. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187. Michelle
Can’t even give a fair review because I was 5 minutes late after driving 2+ hours to get here through a severe thunder/hail storm. 5. Minutes. And they refused to see me and wouldn’t even let me reschedule. Sounds like I dodged a bullet!
Business response:
I'm really sorry for any trouble you're having, Jessie. If you haven't called the Patient Satisfaction team yet, you can reach us directly at 1-866-767-0890. - Heather, ADMI
They refused to do the four dental fillings I needed because I didn't want to do the expensive, nearly $2000 deep cleaning (even with my Delta dental plan). Ridiculous! I'll have to look for another Dental Clinic... Unfortunately...
Business response:
Hi Adalberto, I'm sorry that you didn’t have a positive experience. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. If you would like to share more detail about your visit, you can reach us directly at 1-866-767-0890. - Heather, ADMI
I had a crown placed and as it turns out the margins were not sealed so now having it cut off and replaced if possible. Do yourself a favor and please go somewhere else.
Business response:
Hi Nicole, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Heather, ADMI
I was very disappointed that, while I gave my insurance information to the receptionist, it wasn't checked until 1/2 way through my cleaning. Discovered that they are not in network with my insurance and I would have to pay over $200. No discount, even though it was their fault for not telling me prior to faking me back. If I had known, I would have canceled.
Business response:
I'm really sorry that you felt this way Nancy, during your visit. We are committed to providing care for all, and would very much like the opportunity to talk with you directly about your experience. We value your feedback and will take the experience you share very seriously. Please reach out to our dedicated patient satisfaction team at 1-866-767-0890. - Cindy, ADMI
Make sure to ask for an itemized breakdown of out of pocket balance BEFORE you pay. They’ll try to charge you $135 for a $90 toothbrush under the guise of needed treatment/services. Dr. B is fantastic but she should find a less sleazy office to work out of.
Business response:
I'm really sorry to hear that, Anna. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
Dr. A is amazing. He knows what he is doing and is compassionate as well. His assistant Stormy is just as amazing as he is. I would def recommend visiting the S. Glenstone location for any dental care needed. Over hearing their patient interactions it seems the whole building and their team would be very compassionate and efficient in heir services. But Dr. A is especially amazing.
Business response:
I'm happy to hear that, Jessica. Thanks for sharing! - Dawn, ADMI
they are making people sit out in 92 degrees heat in a very hot parking lot waiting 45 minutes before getting a call to go in and you pay them over $1000 and they take you kid back where you can't go and tell you you have wait out in the very hot parking lot again for one and a half hours. I asked them why they didn't tell us that before we paid them the money because I would have taken him somewhere else and they said sorry that our policy!! if this is their policy to over heat parents in a very hot parking lot without a c... read more
Business response:
I'm really sorry to hear that, Lynn. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
Aspen Dental - Springfield, MO - Glenstone Ave has a 4 star rating with 917 reviews.
Aspen Dental - Springfield, MO - Glenstone Ave is closed now. It will open on Monday at 8:00 a.m.