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Aspen Dental - Sterling, IL
- Sterling, IL
About this business
Location details
4312 E Lincolnway Ste A, Sterling, IL, 61081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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very rude and unprofessional employee!!
Business response:
I'm sorry to hear that, Reilly. I encourage you to let me and the Patient Satisfaction team know about the experience you had with the staff, so we can help address concerns. You can reach us directly at 1-866-767-0890. - Heather, ADMI
came there for a emergency on a Saturday for a tooth pain and next thing I know they are worried about making that money sticking crap in my mouth a impression of my mouth xrays impressions a mold impression for dentures because I need dental work BUT I just needed a tooth pulled before it got infected WELL LONG STORY SHORT. my whole one side of my face is swollen eye is closing up in sooo much pain didn't need to be putting other crap in my mouth trying to bite down on with missing teeth it aggravated the nerves and now 3 h... read more
I was openly Humiliated and Embarrassed by the staff! don't want to be tricked about being friendly towards not wearing a mask? don't come to this office that just lost me as a customer because I didn't wear a mask. I had an appointment to schedule 2 crowns, 9 fillings, and a tooth extraction. didn't wear a mask while not being the only patient there, and was not told to put one on or that I needed one. had next appointment for the following Wednesday to being work for my crowns that I very much NEED. all of the sudden the... read more
Recommendeddon't want to be tricked about being friendly towards not wearing a mask? don't come to this office that just lost me as a customer because I didn't wear a mask. I had an appointment to schedule 2 crowns, 9 fillings, and a tooth extraction. didn't wear a mask while not being the only patient there, and was not told to put one on or that I needed one. had next appointment for the following Wednesday to being work for my crowns that I very much NEED. all of the sudden they have a huge mask problem that I once again was not we... read more
RecommendedEdited *****never would I ever recommend this place…they tell you your insurance covers things…so you have the service then find out your insurance barely covers anything so you owe more money than if you would have paid out of pocket somewhere else…scam, should have known when it felt like a car dealership… I had heard bad things, but they were the only dentist on our network with openings. I have to say I was pleasantly surprised and have nothing bad to say. Their equipment was better than my normal dentist and I was impr... read more
Business response:
That's what I love to hear, Cynthia! Thank you for taking the time to share and recommending the team. - Mitch, ADMI
When I called to make the appointment I made sure they knew we could not wear a mask. Upon arrival they said they would not take us for an appointment because of it.
I am a 51-year-old retired Medical Administrator of a large Chicago Medical Facility and have worked in the medical field all of my life and here is the experience I just had with Aspen Dental of Sterling IL. This was the most frustrating and horrific experience I have had dealing with a dental facility. My story: I called Aspen Dental on Monday, July 26th in the A.M. because I had been dealing with a very painful infection in one of my capped teeth and needed an emergency tooth extraction. They did get me in right away at... read more
Business response:
Hi Christine, I'm really sorry your experience hasn't lived up to expectations. I escalated your review and other comments to our Patient Satisfaction team so they can make every effort to help today. If you would, please call them also so they can learn more and try to better assist you. You can reach them at 1-866-767-0890. - Emily, ADMI
First of all they do not care about the customer they care about their reputation which is horrible their prices are insane they’re dentists don’t care about your pain level they broke my jaw extracting teeth did not do anything about it I got a set of dentures and a year later I asked to get it re-line the customer service representative on the phone asked if I still have the set from when I had my extractions I told her yes she said you are due for a permanent set would you like me to make an appointment I said yes I went ... read more
Business response:
I'm really sorry to hear that, JM. If you haven't called the Patient Satisfaction team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Emily, ADMI
Frequently asked questions about Aspen Dental - Sterling, IL
How is Aspen Dental - Sterling, IL rated?
Aspen Dental - Sterling, IL has a 4.2 star rating with 943 reviews.
When is Aspen Dental - Sterling, IL open?
Aspen Dental - Sterling, IL is closed now. It will open on Monday at 7:00 a.m.