Aspen Dental - Stockton, CA (Sherwood Mall)

Robert S. 

on Yelp

4 years ago

I'd like to start off by saying, I haven't been to the dentist in a couple of years. I was very anxious to come in to the office but upon arrival I was greeted by the friendly staff at the front desk I instantly felt more relaxed. Dr Reiff has become my favorite dentist, he didn't make me feel uncomfortable at any point and has continued to do a fantastic job with my treatment. The whole staff have been nothing but kind and understanding , I highly recommend this office to anyone. 

Destinie V. 

on Yelp

2 weeks ago

Called 8/25th to get an appointment and they scheduled me for 8/26th for a dental emergency. They verified and checked with my insurance and all of that prior to coming in. They even called me that day to confirm my appointment! Im coming from far and with traffic, it took me 40-45minutes. As soon as I walk in, they tell me "your insurance won't improve the xrays we need. only allows 1 every 5 years, last was 2024." I said that i didn't have enough for the panorex xray, and i didnt know prior to coming in I needed one. So th... read more

Rathana N Heart C. 

on Yelp

11 months ago

Lots of Cross Contamination. Overcharging $$$ the dentist assistant took 15-20 mins to get my xray done. lots of retakes Place is dirty. 

Pradeep C. 

on Yelp

a year ago

Stay away from them. Overcharge for routine cleaning. over $2000 out of pocket for simple and routine that is covered fully somewhere else. 

Adam A. 

on Yelp

a year ago

After waiting for two weeks, I was existed to come in to pick up my upper and lower partials, but the Manager Beatrice refused my service for a bill she did not follow up on and told me, I MUST SIGN OR NO SERVICE, WOW. I am disabled person who lives on a very tight budget who doesn't like surprises and my body started to get flushed when she refused me to get my partials until I singed a piece of paper to her liking and get her out of her mess up. But the contract had already been signed two weeks ago beforehand and sealed... read more

A M. 

on Yelp

a year ago

Stay away they are not for patient care . They do not provide any information up front they just hit you with bills. They assure you everything is covered thru insurance but only very eligibility not benefits before hand . No stars but had to put something. Wasted 2 hours of work for nothing! 

Sandy G. 

on Yelp

a year ago

They false advertise for implanted single denture on web site advertising 7240 for most denture single implanted denture but their estimate after visit was 22640 that's a huge difference. Also lied to me I paid 163 dollars for a panel of X-rays and they took only 1 photo because as I am sure many walk out after the bait and switch is pulled as I did requested a call and she said after I asked that I could pick up my X-ray as I have made another appointment with another facility but when I got there the front desk said it had... read more

Jennie M. 

on Yelp

a year ago

worse service ever and I didn't even make it to appointment. 7:30am I called to schedule appointment. lady told me they will be calling me back to schedule.. didn't receive a call. 1 hour later I called back and was told the office opens at 9am. you will get a call then. it got to 11am and I called and the lady didn't want to help me. she said she's going to see if I can be "scheduled" . put me on hold and never picked up the phone until the phone eventually hung up. I called back and she refused to even answer the phone. as... read more

Patricia D. 

on Yelp

2 years ago

The way I was treated in the office caused me to say "you present a beautiful facade but that is all you have". Do not be fooled by the facade. You are a mere number in their eyes. They sent me on a wild goose chase around town and then refused to accept what my previous office sent them. I spent my time, automobile gas, persuasive charm to obtain exactly what they told me to get and when I went back to the office the receptionist acted like it was the first time she ever saw me.