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Aspen Dental - West York, PA
- York, PA
About this business
Location details
1401 Kenneth Road, York, PA, 17408, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Totally unprofessional location. I had an appointment last Friday, confirmed through email and when I came the clinic was closed without previous notice.
Business response:
I’m really sorry to hear that and can understand your frustrations, Sergio. I really appreciate you for taking a moment to share your feedback. I'm sorry that you didn't have a positive experience. I wanted to let you know that I have read your review and will address concerns with the team in York with an eye to improving experiences for others. Thank you. - Dawn, ADMI
I shared a review on yelp and I'll share on here. I'm currently up at 4 am crying because the dentist royally ruined my teeth. I didn't even have pain before my fillings and now have pain up my cheek into my ear. My temporary crown came off 20 mins after my appt, didn't fully cover my tooth and the other fillings are fully botched. Pieces started coming out immediately after I left. They are grey, gritty, can't floss between them and multiple pieces of my teeth were broken. They refunded all of my almost $700 which tells you... read more
Business response:
I’m really sorry to hear that and can understand your frustrations, Holli. We value your feedback, and we will pass your message along to the team, so they can address concerns. . – Michelle, ADMI
Everyone that works here have zero respect for your time. Even if you schedule an appointment you have to wait HOURS to be seen, and then HOURS for them to schedule your next appointment. I had an appointment at 11 am they didn’t see me until 12 then I was waiting for another 45 minutes for them to schedule next appointment to the point I got up and left. This place is ridiculous, and the front desk staff is so rude.
I WENT TODAY FOR MY APPOINTMENT THAT WAS CONFIRMED EARLIER THIS WEEK. I HAD MY CHILD WITH ME AND THEY REFUSED ME CARE BECAUSE THEY STATED DUE TO COVID 19 THEY CAN'T HAVE HIM WITH ME. WELL I HAVE NO ONE ELSE BUT YET THEY DIDNT CARE. I SAID YOU DIDNT MENTION TO ME ON THE PHONE I COULDNT BRING HIM , SHE SAID NO THEY DO NOT ASK OR MENTION THAT-----WELL MAYBE THEY SHOULD. BASICALLY DISCRIMINATING AGAINST ME I FEEL. WHAT A SAD WORLD WE LIVE IN TODAY. THIS COVID-19 IS A VIRUS ITS NOT GOING ANYWHERE . BASED ON THE REVIEWS IM READ... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Michelle. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
They want to be paid before they even render services and if you have a problem with the tooth you have to make an appointment and it could be a week or so away
1. Leonard Green & Partners should stop practicing medicine and move onto other things 2. For the truly gifted doctors/staff that get caught up in the practice, please do your best to move away from this entity. 3. Stop the production goals on doctors. 4. Ask the doctors what materials should be ordered and maintained, not simply provide the cheapest, ineffective and, sometimes, dangerous materials that supports the venture capitalists bottom line.(Leonard Green & Partners) 5. Pay for, NOT PROVIDE, the remedial work o... read more
you people destroyed my mouth. I wouldn't recommend you to my worst enemy.
Business response:
Alison, I'm so sorry to hear you had concerns about your experience. I encourage you to reach out to our patient satisfaction team at 1-866-767-0890. - Stephanie, ADMI
they do a treatment plan for you .. but do not review in detail with you everything is rushed in to getting the dental loan for treatment .. once you sign the loan stuff .. the treatment plan is printed and stuffed into loan folder .. in my case ..had I understood what the plan was I could have saved my self $1,393.00 in stuff that was NOT necessary but recommended
Business response:
Thanks for sharing, Renee! I’ll be sure to pass it along. –Ashlee, ADMI
The receptionist who answers calls will tell you one thing and when you go in the next receptionist tells you that's incorrect. This is the second time it's happened. You need to train your employees better so people don't waste their time with you when they can choose another dental office. The previous time I had the same issue of being told two different things was when I scheduled a visit for my kids and had to cancel because the first person I talked to lied. I'm pretty tired of hearing "I don't know who you talked to".... read more
Business response:
Thank you for bring this to our attention Amy, I will certainly pass this along to management, sorry for any inconvenience. — Ashlee, ADMI
Frequently asked questions about Aspen Dental - West York, PA
How is Aspen Dental - West York, PA rated?
Aspen Dental - West York, PA has a 3.6 star rating with 1,002 reviews.
When is Aspen Dental - West York, PA open?
Aspen Dental - West York, PA is closed now. It will open tomorrow at 8:00 a.m.