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Augusta Valley Animal Hospital
- Staunton, VA
About this business
Location details
310 Betsy Bell Road, Staunton, VA, 24401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Refused to do International Pet Health Certificates because of laziness, ignorance, and understaffing. Would not help after asking if changing flights and accommodating their busy schedule would allow additional time for completion. It’s clear the vet and manager could care less about the well being of two kittens and had prejudice against a biracial trans woman.
Don’t get me wrong the vets are great, but with Covid they don’t let you go back with your pets in and emergency situations. I have a dog with seizures we had him on meds but he was having break through seizures in clusters. I was so worried I took him right away but they wouldn’t let me go back with him he’s timid two hours In the parking lot. Trying to communicate over the phone and so worried about my dog it was scary for him and me. Our pets are our kids it was like for me sending a two year old back with a doctor with o... read more
I want to thank everyone who sqeezed our Loki in today. We were hectic and they did everything they could to figure out what was going on with him and reassure us he'd be okay. The staff and Doctor Robertson were nothing but sweet and understanding. We haven't been happy with our usual vet for a while now. We will be switching all four of our pets over. Thank you all SO much!
Business response:
Thank you for bringing sweet Loki in to see us today! So glad we could make a stressful situation a bit better!
Worst veterinary clinic that I've ever been to or have done business with. I took my dog there in September of 2015 to get neutered. The neutering itself was fine, but the customer service experience was awful!!! They didn't want to release my dogs medical records, when I needed them, as I didn't want to pay for a minor prescription and dog cone, BECAUSE THEY NEVER SAID THAT IT WOULD COST ANYTHING!!!! When they finally sent over his medical records via email, they made sure to hand write on them "DOG WILL BITE", "HASN'T PAID... read more
Horrible experience today with the office manager Laura. the lack of compassion she showed towards me during an emergency with my cat makes me question the compassion she would show an animal. her defensive reaction to my attempt to resolve the situation only compounded this miserable experience. There are too many other vets available to be subjected to this behavior.
Business response:
Your feedback is very important to us and we do take these comments seriously. Someone will be contacting you soon to work with you to improve the service we provide to our clients.
If you just want normal vaccines, I guess this is acceptable to go to... But for us we are abandoning this vet altogether. Took our lab mix (1 year old) into this vet a year ago because she had red and itchy skin and ears. We were feeding her food I was a bit concerned about her eating because I had a feeling that was one of the root causes, her being allergic to one of the ingredients in the food. The doctor we had "diagnosed" her with a yeast problem and I mentioned the food we were feeding her and he looked at me like I h... read more
If you just want normal vaccines, I guess this is acceptable to go to... But for us we are abandoning this vet altogether. Took our lab mix (1 year old) into this vet a year ago because she had red and itchy skin and ears. We were feeding her food I was a bit concerned about her eating because I had a feeling that was one of the root causes, her being allergic to one of the ingredients in the food. The doctor we had "diagnosed" her with a yeast problem and I mentioned the food we were feeding her and he looked at me like... read more
Frequently asked questions about Augusta Valley Animal Hospital
How is Augusta Valley Animal Hospital rated?
Augusta Valley Animal Hospital has a 4.8 star rating with 912 reviews.
When is Augusta Valley Animal Hospital open?
Augusta Valley Animal Hospital is open now. It will close at 7:00 p.m.