This profile has been claimed by the business owner or representative.
Augustine Landing
- Retirement Homes
- Jacksonville, FL
About this business
Location details
10141 Old St Augustine Rd, Jacksonville, FL, 32257, United States
Get directions
No activities available on weekends unless lead by residents. Food is too repetious and way too much chicken and fish. Baked potato is a luxury. No activities on the weekends and too many changes to the activity calendar. They spend too much time on activities they want instead of activities that would get residents out of their rooms. Very few informative classes. A creative activity director and one more assistant. The facility is fairly good. Lots of repair work going on now.
Business response:
Thank you for taking the time to share your feedback. We truly appreciate hearing from residents and families, as it helps us continue improving the experience we provide. We’re sorry to hear that your experience with activities and dining has not fully met your expectations. Our goal is always to create a vibrant, engaging environment where residents have meaningful opportunities to connect, participate, and enjoy each day. Your comments regarding weekend activities, the activity calendar, and dining variety are important ... read more
Staff are very helpful and friendly. Plenty of activities and outings for the residents. The grounds in the front of the building are well maintained but not in the back of the building. Sidewalks need power washing, path lighting needs new bulbs, very little landscaping. The biggest complaint is about the food. Some items served cold (like a cheeseburger!!), portions are very small. Residents are very vocal about the food. I keep my family member's apartment well stocked for that reason. I feel that he is very safe there, s... read more
Business response:
Linda, thank you for sharing your thoughtful feedback about Augustine Landing. We’re glad to know your family member feels safe and that our associates and activities are making a positive impact. We also appreciate you noting areas where we can improve. Resident satisfaction is very important to us, and your comments help us better understand where we can enhance the overall experience. If you'd like to share anything further, we welcome the opportunity to connect directly at gracecommitment@gracemanagement.com. Sincerely,... read more
You get what you pay for, it's the cheapest place on the market for a reason. Flies are a constant problem. Mgmt. had an exterminator come in to get rid of them all, but they're back in full force, especially in the dining area. To sum up - this place is filthy. The carpets in these cabinets hallways really need to be cleaned, not just vacuumed. The cleaning lady, [name removed], is very nice. She does her best to clean, but there's too much beyond her control due to the deterioration of this place.
Business response:
Thank you for taking the time to share your feedback. We understand how frustrating the fly issue can be, and this has been a widespread challenge across Jacksonville recently. To address it, we are installing an interlock system on the front doors to limit exposure, adding fly traps and air curtains, and following all recommendations from our exterminator to improve the situation as quickly as possible. We also prioritize the cleanliness of our community by regularly maintaining the carpets and scheduling professional carp... read more
All are a (5) except #6 Food. My dad hasn't been happy with the menu options. It is exceptionally clean and the staff is friendly, helpful and pleasant.
Business response:
Hello, Thank you for your feedback! We're so glad to hear you’re impressed with our clean community and friendly, helpful associates. We’re sorry to hear your dad isn’t fully satisfied with the menu options and would love to learn more about his preferences. Please feel free to reach out to us at (904) 880-1116 or info@augustinelandingjacksonville.com. Sincerely, The Augustine Landing Team
The food isn't fit to feed hogs. The owner Grace Mgt is mean toward the residents. We are treated like inmates. The place is infested with cockroaches. The mental condition of most residents is so poor that they require nursing care.
Business response:
Hello Bill, Augustine Landing is managed by Grace Management, Inc., a senior housing management company. We take reviews of our company and community very seriously. Any claims about our services, associates, or support must be based in facts and supported by such. We apologize that we did not meet or exceed your expectations. We sincerely would like to hear from you so that we may address any concerns or questions you may have about our community. Please contact us at (904) 682-9142 or at your convenience. Sincerely, The ... read more
It was fantastic for a while and we overlooked some of these things because she was happy here. They do not fix anything. She had ripped screens in her room and the lights would go out in her apartment and they would not come to replace anything. The rooms are pretty old, they do not repaint or clean any of the rooms before new residents move in. They are also supposed to clean weekly but all they do is vacuum. My mom has been locked in her room for the entire pandemic so her meals are served in her room and she is not allow... read more
Business response:
Hi there, thank you for your review. Due to COVID protocols, our team has been working hard to deliver 3 meals daily directly to the doors of our residents. We are looking forward to continuing to be able to better accommodate our residents as we are now able to invite small groups into the dining room for safe, socially distanced dining. With residents eating in their apartments during this time, we have been proactive with having weekly pest control visits. Please feel free to reach out to the local team if you would like ... read more
It is a beautiful place but very lacking in cleanliness and in nutrition. So sad how much the facility has gone down in the past year. I am hoping they wake up before everyone has moved. Several residents have moved stating poor food is the main reason they have moved.
Business response:
Hello, thank you for your review. During these unprecedented times, our team is working hard to offer 2 main entree options and a salad or healthy choice during our meals. They also have been checking in with residents to ensure that they are receiving quality meals. If you would like to discuss your specific concerns further, we encourage you to reach out to the local team so that they can discuss these concerns with you and see how they can help. They would be happy to work with you. Thank you
I only stayed a few months. The staff is rude and lazy. The administrator screams in your face if you disagree with him. It is called independent living, but more people have caregivers than those like me. The same people clean your rooms and serve your food. They do neither well. I would not recommend them to anyone. Many of the activities are on paper only. Everything is very poorly organized. Facility was dirty with food on the floor overnight, sometimes for days. First floor dining room and atrium rarely cleaned.
Business response:
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Your experience is not common to our community. We would appreciate the chance to learn more about your time with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at [removed]. We look forward to hearing from you.
Having been a resident here for almost two years, I felt the need to offer my opinion about this facility. In general, my advice would be to get whatever you are told or promised in writing, signed and dated. When inquiring about benefits, I was told that a manager would be on site at all times, and it started out that way until we were informed that managers would now be living off site and we were given Great Call buttons to press instead. Food service was touted as a plus, but that has deteriorated. "German" cockroaches h... read more
Business response:
Hello Rev. Frank, thank you so much for reaching out and sharing this feedback with us, and giving us the opportunity to address your concerns. We are very sorry to hear you are worried about the transition to Great Call. We would really like the opportunity to speak with you more so we can explain how these changes are being made with the best interest of our residents (and their safety) in mind. We'd also like the chance to address your concerns and comments around cleanliness and ADA compliance. We strive our best each da... read more
Frequently asked questions about Augustine Landing
How is Augustine Landing rated?
Augustine Landing has a 3.9 star rating with 255 reviews.
When is Augustine Landing open?
Augustine Landing is open now. It is open 24/7.