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Augustine Landing
- Retirement Homes
- Jacksonville, FL
About this business
Location details
10141 Old St Augustine Rd, Jacksonville, FL, 32257, United States
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It was fantastic for a while and we overlooked some of these things because she was happy here. They do not fix anything. She had ripped screens in her room and the lights would go out in her apartment and they would not come to replace anything. The rooms are pretty old, they do not repaint or clean any of the rooms before new residents move in. They are also supposed to clean weekly but all they do is vacuum. My mom has been locked in her room for the entire pandemic so her meals are served in her room and she is not allow... read more
Business response:
Hi there, thank you for your review. Due to COVID protocols, our team has been working hard to deliver 3 meals daily directly to the doors of our residents. We are looking forward to continuing to be able to better accommodate our residents as we are now able to invite small groups into the dining room for safe, socially distanced dining. With residents eating in their apartments during this time, we have been proactive with having weekly pest control visits. Please feel free to reach out to the local team if you would like ... read more
It is a beautiful place but very lacking in cleanliness and in nutrition. So sad how much the facility has gone down in the past year. I am hoping they wake up before everyone has moved. Several residents have moved stating poor food is the main reason they have moved.
Business response:
Hello, thank you for your review. During these unprecedented times, our team is working hard to offer 2 main entree options and a salad or healthy choice during our meals. They also have been checking in with residents to ensure that they are receiving quality meals. If you would like to discuss your specific concerns further, we encourage you to reach out to the local team so that they can discuss these concerns with you and see how they can help. They would be happy to work with you. Thank you
I only stayed a few months. The staff is rude and lazy. The administrator screams in your face if you disagree with him. It is called independent living, but more people have caregivers than those like me. The same people clean your rooms and serve your food. They do neither well. I would not recommend them to anyone. Many of the activities are on paper only. Everything is very poorly organized. Facility was dirty with food on the floor overnight, sometimes for days. First floor dining room and atrium rarely cleaned.
Business response:
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Your experience is not common to our community. We would appreciate the chance to learn more about your time with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at [removed]. We look forward to hearing from you.
Having been a resident here for almost two years, I felt the need to offer my opinion about this facility. In general, my advice would be to get whatever you are told or promised in writing, signed and dated. When inquiring about benefits, I was told that a manager would be on site at all times, and it started out that way until we were informed that managers would now be living off site and we were given Great Call buttons to press instead. Food service was touted as a plus, but that has deteriorated. "German" cockroaches h... read more
Business response:
Hello Rev. Frank, thank you so much for reaching out and sharing this feedback with us, and giving us the opportunity to address your concerns. We are very sorry to hear you are worried about the transition to Great Call. We would really like the opportunity to speak with you more so we can explain how these changes are being made with the best interest of our residents (and their safety) in mind. We'd also like the chance to address your concerns and comments around cleanliness and ADA compliance. We strive our best each da... read more
My mom has lived there for 7 years. Great caring managers and delicious food in the beginning, but in the last couple of years, management, meals, and genuine caring have gotten worse as prices have risen. It looks like they are cutting corners in the kitchen. Mom complains that the meals are not appealing in terms of flavor and presentation. Edges of the dining tables are sticky every time I visit. Housekeepers on cell phone while cursory vacuuming and bathroom cleaning. Recent outbreak of Norovirus with 40 residents going ... read more
Business response:
Hi - I'm Katie, I work at Holiday Retirement's Home Office in Oregon and I just read your review. First, thank you so much for your sincere feedback. I find the portion about the community's cleanliness and management attitude toward residents particularly troubling and would like to help escalate the issue. Would you be willing to call Resident Relations at [removed] to voice your concern personally? I've alerted them to your feedback, but would appreciate first-hand details to help them find the best course of action. Than... read more
Frequently asked questions about Augustine Landing
How is Augustine Landing rated?
Augustine Landing has a 3.9 star rating with 251 reviews.
When is Augustine Landing open?
Augustine Landing is open now. It is open 24/7.