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Augustine Landing
- Retirement Homes
- Jacksonville, FL
About this business
Location details
10141 Old St Augustine Rd, Jacksonville, FL, 32257, United States
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The last several months things have been going downhill Prices are going up and service going down.
Visited the facility twice. On both occasions Dad immediately wondered off on his own and began making friends. This was on of the main reasons for our decision.
The facility was very plush. More of a retirement community than assisted living, they do meals and transportation and cleaning. She had a good experience there. They have a service where if she is not feeling well they deliver meals. The food was the big complaint. The meals that I ate there were very good, but that was her complaint. They had a little dorm type refridgerator.
My dad has been there for 6 weeks and he loves it there! He is not that difficult to please, but the service and the food are really good. He loves having someone come and do his bedding and towels and vacuum; he is really enjoying all of that. They do have activities, but he doesn't participate, he just likes the idea that they are available should he want them. He gets three meals a day in independent living, and he has a refrigerator, sink and microwave in his apartment. We went over Thanksgiving, and I thought that the p... read more
Tour good, lunch really good, small one bedroom apts, not many two bedrooms.
Staff are very helpful and friendly. Plenty of activities and outings for the residents. The grounds in the front of the building are well maintained but not in the back of the building. Sidewalks need power washing, path lighting needs new bulbs, very little landscaping. The biggest complaint is about the food. Some items served cold (like a cheeseburger!!), portions are very small. Residents are very vocal about the food. I keep my family member's apartment well stocked for that reason. I feel that he is very safe there, s... read more
Business response:
Linda, thank you for sharing your thoughtful feedback about Augustine Landing. We’re glad to know your family member feels safe and that our associates and activities are making a positive impact. We also appreciate you noting areas where we can improve. Resident satisfaction is very important to us, and your comments help us better understand where we can enhance the overall experience. If you'd like to share anything further, we welcome the opportunity to connect directly at gracecommitment@gracemanagement.com. Sincerely,... read more
You get what you pay for, it's the cheapest place on the market for a reason. Flies are a constant problem. Mgmt. had an exterminator come in to get rid of them all, but they're back in full force, especially in the dining area. To sum up - this place is filthy. The carpets in these cabinets hallways really need to be cleaned, not just vacuumed. The cleaning lady, [name removed], is very nice. She does her best to clean, but there's too much beyond her control due to the deterioration of this place.
Business response:
Thank you for taking the time to share your feedback. We understand how frustrating the fly issue can be, and this has been a widespread challenge across Jacksonville recently. To address it, we are installing an interlock system on the front doors to limit exposure, adding fly traps and air curtains, and following all recommendations from our exterminator to improve the situation as quickly as possible. We also prioritize the cleanliness of our community by regularly maintaining the carpets and scheduling professional carp... read more
All are a (5) except #6 Food. My dad hasn't been happy with the menu options. It is exceptionally clean and the staff is friendly, helpful and pleasant.
Business response:
Hello, Thank you for your feedback! We're so glad to hear you’re impressed with our clean community and friendly, helpful associates. We’re sorry to hear your dad isn’t fully satisfied with the menu options and would love to learn more about his preferences. Please feel free to reach out to us at (904) 880-1116 or info@augustinelandingjacksonville.com. Sincerely, The Augustine Landing Team
The food isn't fit to feed hogs. The owner Grace Mgt is mean toward the residents. We are treated like inmates. The place is infested with cockroaches. The mental condition of most residents is so poor that they require nursing care.
Business response:
Hello Bill, Augustine Landing is managed by Grace Management, Inc., a senior housing management company. We take reviews of our company and community very seriously. Any claims about our services, associates, or support must be based in facts and supported by such. We apologize that we did not meet or exceed your expectations. We sincerely would like to hear from you so that we may address any concerns or questions you may have about our community. Please contact us at (904) 682-9142 or at your convenience. Sincerely, The ... read more
Frequently asked questions about Augustine Landing
How is Augustine Landing rated?
Augustine Landing has a 3.9 star rating with 251 reviews.
When is Augustine Landing open?
Augustine Landing is open now. It is open 24/7.