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AutoCenters Herculaneum
- Used Car Dealers
- Herculaneum, MO
About this business
Location details
1225 McNutt St, Herculaneum, MO, 63048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I bought a 2014 F150 from this dealership and had nothing but issues from day 1! I had only drove it maybe 2000 miles when I took it to the ford dealership for a clunking noise. The ford dealership told me the driveshaft and ujoints needed replaced urgently and the vehicle wasn't safe to drive. I called the Autocenters who told me to call the warranty. The warranty refused to cover it stating it was obviously sold to me that way. Autocenters told me to leave my truck and find a way home. Luckily the ford dealership has bette... read more
Business response:
Hi Josh - we are sorry to hear about this experience. Upon looking into it we determined this was from a transaction over a year ago. Since then, we have new management, and they have been notified. It is our top priority now to get this wrapped up for you. We clearly made a mistake on our end with the cancellation. We apologize. That was processed as of today, and if you'd like further details please do not hesitate to reach out to us at 636-232-0333. Our Management team would be happy to go over everything with you, offer ... read more
We got sold a car that supposedly has frame damage n found out through a dealership that printed up auto check for it n therefore will never take it for a trade!!!!
Business response:
We're sorry to hear that this happened. If you call into the dealership at 636-232-0333 someone in management can look further into this for you. We appreciate you bringing this to our attention.
We had the most shady experience ever trying to buy a vehicle here! Save yourself the time, and go somewhere more professional!!!
Business response:
Hello, we appreciate the honest feedback. This has been sent to the GM, and we will look into your visit with the staff you worked with - we are sorry for your experience. If you'd like to speak to one of the managers directly, please call 636-232-0333. We'd love the opportunity to hear you out. Thanks
Heard great things about Auto centers Herculaneum but I've only had a nightmare of an experience... The guy who helped me was really nice, aside from the whole "matching" me with a car which first went from a nicer car to suddenly a "great deal" of a Jeep someone had traded in (with a broken windshield and a torn up seatbelt) and not letting me pick/choose.. but I was desperate for a vehicle since my last was recently totaled in a hit and run and they promised to fix the windshield... until the guy started texting me from a ... read more
Business response:
Hi Caitrin, we are sorry about your experience. Please know that we have sent this to the General Manager and owner of the location. We are actively looking into what happened, and will be getting back with you on this. We are sorry again for the frustration, and in the meantime you are welcome to reach out to Scott or Mike at 636-232-0333.
This place sold my kid a wrecked lemon. When they weren't evading her questions they outright lied to her. These are unethical, immoral people. They are the poster boys for sleazy used car salesmen.
Business response:
We’re sorry that you feel that way, all vehicles come with a vehicle history report and that report is presented and signed upon sale by the buyer. If the vehicle had over 100k miles it is not eligible for the free lifetime warranty. All vehicles are given a multi point inspection and pass Missouri inspection laws. This will be sent directly to the GM for review. If you’d like to reach out to him directly call 636-232-0333 and ask for Scott. If this hasn’t been discussed and resolved already, we will do our best to do so. Th... read more
Less than two months after getting this truck it is already in the shop needing a new transmission!
ZERO STARS SOLD MY BEST FRIEND A BUSTED TRUCK. She bought a used F150 and immediately had issues that continued to progress until she had to get a new vehicle within 6 months.
Walked around the lot for 30 minutes with a large sum of cash in hand, even stood at the front doors for a few minutes and did not get spoken to once. I guess I will take my business elsewhere.
Business response:
Hello Chenoa, thank you for bringing this to our attention. This does not sound like anything we'd intentionally do, but this has been sent to the General Manager, and we will look into this situation. Please call 636-232-0333 to discuss - ask for Scott or Mike.
The workers were very friendly and worked with me to get the truck that I wanted. I originally had 3 stars but after getting it taken to a shop, I’m going to have to pay $7,200 for a new motor on a truck I bought just a couple months ago. Plus, the tires that were on it when I bought it are the wrong size and make a grinding sound everytime I take even a slightly sharp turn (which luckily isn't causing any physical damage right now, it's just annoying). I would not recommend buying from here. Like I said, the people were ver... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Kirstyn. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. This has been sent directly to the General Manager. Sincerely, AutoCenters Herculaneum
Frequently asked questions about AutoCenters Herculaneum
How is AutoCenters Herculaneum rated?
AutoCenters Herculaneum has a 4.7 star rating with 5,517 reviews.
When is AutoCenters Herculaneum open?
AutoCenters Herculaneum is closed now. It will open tomorrow at 9:00 a.m.