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AutoCenters Herculaneum
- Used Car Dealers
- Herculaneum, MO
About this business
Location details
1225 McNutt St, Herculaneum, MO, 63048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Me & my girlfriend traded in both my truck & her car last weekend. I got a newer truck & she got a newer SUV. My truck didn’t even make it 3 days without needing a new battery. Left stranded & had to fork out $200+ & change battery in a parking lot. Called & text our salesman didn’t get a response until a few days later. “Sorry we cannot help with battery.” Give a place almost $30k for a truck & they can’t help with a $200 battery. Took us almost 8hrs to complete our transactions which is wild. Girlfriends car also already h... read more
Business response:
Hey Michael, I'm sorry to hear this! Let's talk on Monday and see if we can't turn this review around! We're more than happy to help if we can! My name is Scott. I'll reach out to you on Monday. Thanks!
they will sell u stuff they cover up and u won't find it untill somebody that is honest starts getting into the fine details of the vehicle. was told all original when bought. have had nothing but problems with paint. the whole front of the truck was orginla chrome and they painted over it all. have had truck there now three times to fix the paint. watch what u buy cause if it comes out of Canada they don't have car fax and can't see any previous damage and they cover it up
Business response:
Hi James - we see you bought the truck in September of 2020, and called a few weeks after purchasing regarding paint. At that time, we had the issue fixed without any cost to you. At that time, we were under different management - our current manager needed to look over everything to be up to speed. We are now aware that after the vehicle was recently wrecked, you called in this morning to let us know that because the bumper on the truck was aftermarket, the company you are working with will not replace it. On your file of p... read more
I helped my daughter get a 2019 Kia Sorento, we had searched everywhere and this is the one she really loved. I took off work and drove 2 1/2 hours there. After testing driving the Kia we did the next process and was approved. After the numbers were worked up as they called it (since she traded a nice Nissan Juke) and we signed the papers we were told the suv had been in a small accident. No big deal no damage you can see and it was a clean title. The light on in the car we was told was a tire pressure no big deal I can buy ... read more
Business response:
Thank you for alerting, we are currently working on a resolution for you.
They sold a car to my daughter. it was her first car. When leaving with the car we noticed there was a wiper blade missing. A month later she has a blow out which messed her car up. All four tires were dry rotted. They do not inspect the cars before selling them. Buyer beware.
Business response:
As we told your daughter in her review, we were not aware of this situation. All of our vehicles must pass state inspection before sale, and proof of that should be with her buyers packet. We have instructed her to call into the store so we can look further into it.
The staff were all helpful and friendly, but the condition of the vehicles is not checked very well before they are put up for sale. I found out today all 4 tires on my vehicle have dry rot when one tire blew out on the highway, with bits of flying tire damaging the bumper. That type of dry rot did not happen in the month I’ve had the vehicle.
Business response:
Hi Stephanie, have you reach out to us about this? All of our vehicles must pass Missouri State Safety inspections prior to sale. You should have proof of that with your vehicle packet after sale. Please contact your salesperson at 636-232-0333 we will look further into this. We are sorry for the inconvenience.
I bought a 2014 F150 from this dealership and had nothing but issues from day 1! I had only drove it maybe 2000 miles when I took it to the ford dealership for a clunking noise. The ford dealership told me the driveshaft and ujoints needed replaced urgently and the vehicle wasn't safe to drive. I called the Autocenters who told me to call the warranty. The warranty refused to cover it stating it was obviously sold to me that way. Autocenters told me to leave my truck and find a way home. Luckily the ford dealership has bette... read more
Business response:
Hi Josh - we are sorry to hear about this experience. Upon looking into it we determined this was from a transaction over a year ago. Since then, we have new management, and they have been notified. It is our top priority now to get this wrapped up for you. We clearly made a mistake on our end with the cancellation. We apologize. That was processed as of today, and if you'd like further details please do not hesitate to reach out to us at 636-232-0333. Our Management team would be happy to go over everything with you, offer ... read more
We got sold a car that supposedly has frame damage n found out through a dealership that printed up auto check for it n therefore will never take it for a trade!!!!
Business response:
We're sorry to hear that this happened. If you call into the dealership at 636-232-0333 someone in management can look further into this for you. We appreciate you bringing this to our attention.
We had the most shady experience ever trying to buy a vehicle here! Save yourself the time, and go somewhere more professional!!!
Business response:
Hello, we appreciate the honest feedback. This has been sent to the GM, and we will look into your visit with the staff you worked with - we are sorry for your experience. If you'd like to speak to one of the managers directly, please call 636-232-0333. We'd love the opportunity to hear you out. Thanks
Heard great things about Auto centers Herculaneum but I've only had a nightmare of an experience... The guy who helped me was really nice, aside from the whole "matching" me with a car which first went from a nicer car to suddenly a "great deal" of a Jeep someone had traded in (with a broken windshield and a torn up seatbelt) and not letting me pick/choose.. but I was desperate for a vehicle since my last was recently totaled in a hit and run and they promised to fix the windshield... until the guy started texting me from a ... read more
Business response:
Hi Caitrin, we are sorry about your experience. Please know that we have sent this to the General Manager and owner of the location. We are actively looking into what happened, and will be getting back with you on this. We are sorry again for the frustration, and in the meantime you are welcome to reach out to Scott or Mike at 636-232-0333.
Frequently asked questions about AutoCenters Herculaneum
How is AutoCenters Herculaneum rated?
AutoCenters Herculaneum has a 4.7 star rating with 4,876 reviews.
When is AutoCenters Herculaneum open?
AutoCenters Herculaneum is closed now. It will open on Monday at 9:00 a.m.