This profile has been claimed by the business owner or representative.
AutoCenters Herculaneum
- Used Car Dealers
- Herculaneum, MO
About this business
Location details
1225 McNutt St, Herculaneum, MO, 63048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Would NOT recommend this place, we bought a car there not even one month ago, the car was driving funny after buying it so we took it up there (because there’s a warranty so they say) they had no clue sent us to another dealership which couldn’t get in until yesterday Jan 2nd, we bought the car to drive to Florida so we didn’t have to rent a vehicle since we was needing a new vehicle anyways. Ended up renting a vehicle and took the new car to another shop where I had to pay to get it fixed. An this place won’t even answer th... read more
Business response:
Hi Tina, we are sorry for any inconvenience. We can’t find your name in our database as purchasing a car recently. Please email Matt Smith directly at msmith@acdealergroup.com with the specific details and we will look into it immediately. We look forward to working this out with you. Thanks.
After the way Scott Pohlman and his wife treated my 18 year old cousin (their own EMPLOYEE) I would never recommend this dealership. If they bully their own employees, I imagine they will lie and bully their potential customers. This company does not exhibit any sort of professionalism!
Very unprofessional. Please spend your hard earned money somewhere else!
Business response:
Hi, Lori. We are sorry to hear that we didn't meet your expectation. We have very high expectations at AutoCenters Herculaneum and would love the opportunity to improve. Please get in touch with us at (866) 695-3157!
Completely rude and unprofessional!! I’m seriously at a loss for words. Be warned…do not spend your money at this establishment!!!
I would never recommend this place to anyone seeing as how your manager Scott Pohlman and his wife thinks it is ok to try and cyber bully his employees. Not only is it immature, but also extremely unprofessional. Distasteful and disgraceful.
A friend of mines son was employed their briefly until bullied by Scott Pohlman and his wife that decided to be jerks and change their fb profiles to Poke fun of said employee. I will do whatever it takes to make sure this company continues to receive terrible reviews. Remember people have villages of support and it takes 1 person to start a main stream of a bad name. Shame on you and the disrespect you gave to someone trying to do a job. Take your business elsewhere - these people are clearly scum.
We found a vehicle online listed for $41,992 at this dealership. It was listed in multiple places at this price. Upon a arriving, the salesman (Travis Sims) told us the vehicle was listed for $42,992. I showed him where I had found it listed online for $1,000 lower. I also emailed prior to making the two hour drive, to inquire about this vehicle. The emails I received back from both Brad Metz and Anthony Cillo, also both stated the vehicle was listed for $41,992. We were asked where we found the listing, so I told them, thin... read more
Business response:
Hi Madi - We apologize this is the perception you got from your visit. The bank fee is a real fee that we show every customer - sometimes we can get it waived, depending on the lender. In this case, the lender was not willing to do so. The price of the vehicle is dependent on the current market which can change every day, we clearly note this in the disclaimer on our vehicles on our website. From what we gathered the issue was the payment on the vehicle being too high, and we apologize we couldn't work with the banks to get ... read more
Purchased a 2018 Ford Edge 9/9/22 upon completion of the paperwork I was told that I would need to make an appointment for a safety and emissions test at a shop near them..Mind you I live about an hour away. Within 24hrs the check engine light came on. Took the vehicle back the next day and was told it was probably the gas cap. 9/12 the vehicle started overheating, decelerating & eventually shut off. The following day a salesman came to pick of the vehicle & gave me a loaner car. 9/19 I picked my vehicle up & was told all ... read more
Business response:
Hi Natasha we're sorry for the inconvenience, but not sure how this warrants a negative review. Yes, the vehicle did has some issues, as sometimes Used vehicles do, but we came to pick the vehicle up, and gave you a loaner for the trouble - something we do not always provide people with. All repairs were paid by us and we rectified the situation. We expedited the vehicle through the shop within 48 hours because of your troubles too. We do not have a car wash on site, and we returned the vehicle with the amount of gas that wa... read more
Need someone to call me asap about the truck you sold me in August. Left voicemail for a Darrin I think.. been holding off on sharing my less than ideal experience since it seemed like you all were trying to redeem yourselves and fix it, but still having issues.
Business response:
We apologize, someone will be in touch asap. Your feedback has been sent to our Management team.
Frequently asked questions about AutoCenters Herculaneum
How is AutoCenters Herculaneum rated?
AutoCenters Herculaneum has a 4.7 star rating with 5,517 reviews.
When is AutoCenters Herculaneum open?
AutoCenters Herculaneum is closed now. It will open tomorrow at 9:00 a.m.