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AutoCenters Herculaneum
- Used Car Dealers
- Herculaneum, MO
About this business
Location details
1225 McNutt St, Herculaneum, MO, 63048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Absolutely terrible to work with.
Business response:
Hi, Amanda. We are sorry your expectations were not met. Please get in touch with us at so we can make things right.
Most definitely do not recommend. They failed to submit the paperwork to close out my GAP policy after my vehicle that I purchased there (car was wonderful, no complaint there) was traded off. I tried to contact them with no success for four months. Finally made contact in January of 2022, they let me know they failed to do their job on their end, but would submit the paperwork then. I was understanding and trusted their word (my fault). Paperwork was submitted, GAP paid my refund to AutoCenters, and I never heard from Auto... read more
Bought a vehicle February 5th. Took it to the shop to be worked on February 21st. It’s now March 8th and my vehicle is still not fixed. They sold it to me with cut seatbelts in the 3rd row. The suspension locked up a week after having it. 15 days and they are just now calling the warranty company to get the approve to fix my suspension. I am paying $25 a day to have a rental car on top of paying for a car that they haven’t fixed. When I call to speak with the finance manager he won’t answer my calls. I don’t recommend buying... read more
Business response:
Hello Brittany, as we told Jake, we are sorry you have been experiencing a delay at the shop on your Tahoe. Our General Manager will be reaching out to get this moving along. He'll work to get this rectified. You may reach out to Scott at 636-232-0333 in the meantime if you'd like to provide any further details.
Will never buy another vehicle from here ever again horrible bout a 2015 Chevy Tahoe Ltz suspension was locked up and the seat belts were cut in the back bought the extra warranty and it’s been sitting at the shop for 3 weeks because they don’t have time to approve the repairs
Business response:
Hello Jake, we are sorry you have been experiencing a delay at the shop on your Tahoe. Our General Manager will be reaching out to get this moving along.
**UPDATE** It has now been a month since my initial review and my car is STILL sitting at the mechanic shop (month 3 now) waiting for either the dealership or warrenty to pay for an engine. We have been more than patient and gave this dealership ample time to remedy the situation and make it right. I’m not normally one to give negative reviews but my experience has been far from good. I bought a Nissan Maxima that came with a warranty from Auto Centers and purchased an additional warranty. Within 2 weeks the car was blowin... read more
Business response:
Hi Chrissy, thank you for the feedback. We're very sorry about the issues with your Maxima, and we have sent this directly to the owner and GM. From there, they will look into this situation and try to work out a resolution for you. Someone will be reaching out.
UPDATE: I have filed a complaint with the BBB , they have until March 1st to reply. I only did this after failed attempts to reach the GM. Complaint was filed 2/15 and still no response. If you decide to give this place your business, The only advice I have for you is BE VERY CAREFUL. Make sure they provide you with a full Carfax. Also, make sure the vehicle is not titled out of Canada. Trust me on this one. Also, I hope you have a spare vehicle to drive because inevitably your new toy will end up in the shop, in a few... read more
Business response:
Hello, Jen - thank you for providing us with this feedback. Our General Manager has review your feedback, and would like for you to reach out to him directly today when you can at 636-232-0333. His name is Scott Pohlman. We have found that this vehicle did not contain any frame damage. You currently have an extended warranty on your vehicle, and it being from Canada does not void any of your coverage. Scott would like to go over everything with you and get this all taken care of. He will be waiting to hear from you. Thank yo... read more
I do not recommend Herculaneum Autocenters! I called on a truck they had and asked if it had any dents dings or scratches because I am 4 hours aways, he said no it was a good truck. They gave me very little info about the truck. Boy was I disappointed when I got there! The truck had a dent in every panel, the bed side looked like a child had spray painted it. The interior smelled like smoke. There was a TriFold bed cover laying in the bed collecting water. Water was leaking in from the 3rd brake light. On line it showed blac... read more
Business response:
Hi Colt, thank you for the feedback. As we stated on your exact same review on Google - "Vehicle history and detailed pictures were provided to customer prior to appointment. All questions regarding vehicle condition were answered honestly and to the best of the staff's ability prior. It is up to the customer's own discretion to choose to drive out to see a vehicle after we have noted all vehicle history and flaws to the best of our ability by providing a free history report and pictures. We are sorry this vehicle fell short... read more
Me & my girlfriend traded in both my truck & her car last weekend. I got a newer truck & she got a newer SUV. My truck didn’t even make it 3 days without needing a new battery. Left stranded & had to fork out $200+ & change battery in a parking lot. Called & text our salesman didn’t get a response until a few days later. “Sorry we cannot help with battery.” Give a place almost $30k for a truck & they can’t help with a $200 battery. Took us almost 8hrs to complete our transactions which is wild. Girlfriends car also already h... read more
Business response:
Hey Michael, I'm sorry to hear this! Let's talk on Monday and see if we can't turn this review around! We're more than happy to help if we can! My name is Scott. I'll reach out to you on Monday. Thanks!
they will sell u stuff they cover up and u won't find it untill somebody that is honest starts getting into the fine details of the vehicle. was told all original when bought. have had nothing but problems with paint. the whole front of the truck was orginla chrome and they painted over it all. have had truck there now three times to fix the paint. watch what u buy cause if it comes out of Canada they don't have car fax and can't see any previous damage and they cover it up
Business response:
Hi James - we see you bought the truck in September of 2020, and called a few weeks after purchasing regarding paint. At that time, we had the issue fixed without any cost to you. At that time, we were under different management - our current manager needed to look over everything to be up to speed. We are now aware that after the vehicle was recently wrecked, you called in this morning to let us know that because the bumper on the truck was aftermarket, the company you are working with will not replace it. On your file of p... read more
Frequently asked questions about AutoCenters Herculaneum
How is AutoCenters Herculaneum rated?
AutoCenters Herculaneum has a 4.7 star rating with 5,015 reviews.
When is AutoCenters Herculaneum open?
AutoCenters Herculaneum is closed now. It will open tomorrow at 9:00 a.m.