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Avenues at Craig Ranch Apartments
- Apartments
- McKinney, TX
About this business
Location details
8700 Stacy Rd, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Find another place After I moved out they charged me for numerous "fees". After I disputed the charges, they sent it to collections. I work for a living and instead of dragging it out I paid the collections company so they would not waste any more of my time. After a few months, the collections company continued to call, even after I already paid! I tried to talk with Veronica to help me since it was her company that employed the collection service, but she never lifted a finger. She will lie to your face and not lift a fing... read more
Business response:
Hi there, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. The current Manager would like the opportunity to discuss this with you. Please reach out to us at (800) 680-7536 at your earliest convenience.
Stay Away!!! I have to give this community one star, zero if it were an option. First off, there are rats all over the complex. There was one dead underneath the stairwell and was left there an entire weekend (Friday-Monday). There was a different management company when I first moved here in 2016, but a new management team came and I’d say to run for the hills because of them. They all have terrible attitudes, from the property manager down to the leasing agents. Whenever you walk into the office, they act as if you are bot... read more
VERY UNPLEASED!!! I want to start off by saying the apartment itself are nice however the headache i have had to deal with with the management and the maintenance in this place is just completely horrible! My move in experience was absolutely ridiculous, a week before our move in date we switched building because the previous tenants did not want to move out which was fine however the day of our move in at 9 am we got a call from nicole that the carpet was not ready ON THE DAY OF OUR MOVE IN!!!! so we had to wait for them to... read more
Business response:
Hi, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at 972-529-2700 so we may assist you in moving forward towards a resolution. Veronica Vijarro Community Manager
going down fast These seemed like nice apartments a year ago, but now the price isn't worth it. The police are always here because of issues. My biggest complaint is the office staff. They are getting ruder and ruder. The main one being a new guy that isn't very professional at all. He should watch how he talks to residents. We pay way too much money to be talked down to.
Extremely Rude Leasing Agent Leasing agent extremely rude and very unprofessional. Being in the customer service industry, you should never lose your cool and start yelling at a tenant no matter what the situation. Unexcusable!
Business response:
We are sorry to hear that you had this experience. In this case please understand that while our leasing agent had to be firm, we would never yell at a resident or customer. But, it is not our policy to release a delivered package to a non-resident. In this case, the resident had not informed us of someone else coming to get the package. Also, if a person is living in an apartment and we are not aware of it, for the resident's security we still cannot release a package to the non-resident. Can you call our office and let us ... read more
Frequently asked questions about Avenues at Craig Ranch Apartments
How is Avenues at Craig Ranch Apartments rated?
Avenues at Craig Ranch Apartments has a 4.2 star rating with 328 reviews.
When is Avenues at Craig Ranch Apartments open?
Avenues at Craig Ranch Apartments is closed now. It will open tomorrow at 10:00 a.m.