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Bartlett Reserve
- Assisted Living Facilities
- Durham, NC
About this business
Location details
300 Meredith Drive, Durham, NC, 27713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My Mom had to leave her home of 43 years and her community of 79 years abruptly after she was widowed unexpectedly. Bartlett Reserve has been a Godsend to our family. They were very understanding and offered her the option of a guest suite for a month so that she could really get a feel for the place before she had to make a major decision. The staff is incredibly kind, caring and accommodating. The residents are very welcoming and supportive of each other. Mom has made friends quickly, since many are widows "in the same boa... read more
Business response:
Thank you for posting this great review! Our Guest Suite is a great way to help loved ones feel more comfortable about the transition. Thank you for trusting us in the care of your Mom!
Residents and staff friendly and respectful. Food is great. Management goes out of their way to make things work. They are hands on, not just office people. A very grand place!!
Business response:
Thank you Pat, for this kind review! We try very hard every day to make a difference!
My mother is having a ball at Bartlett Reserve. She loves it! They do tons of activities, I can never reach her when I call because she is always so busy. I would rate the staff a ten! Everyone is so friendly, sincere, and outgoing. I would highly recommend Bartlett. She likes the food, but we have had a couple of issues with the food. She was once served a rotten piece of meat and ended up with food poisoning.
Business response:
Our activities department is always thinking of new and creative ways to help make our resident's lives more exciting and enjoyable! We are glad to hear that your mom is always busy! We are not aware of what you mentioned regarding the issue with the food, but will certainly investigate. The Bartlett Reserve chefs and servers pride themselves on their high standards of quality and service, so that this is never a problem, but thank you for letting us know!
It was only a short stay for my mom, but that was an important consideration as well - not being able to commit at the time. We were very impressed with the level of personal care and consideration that she experienced. Were it not for other family changes, she would still be living at BR, and loving it. She still says how much she misses it there and most of what she misses are the people - staff and residents, who treat each other with respect and kindness - like family, only better!
Business response:
Thank you for your kind words! Bartlett Reserve prides itself on treating everyone like family! What has been really amazing to see is not only how our staff looks out for each other and the residents, but how the RESIDENTS look out for each other! We all really care about each other, more so than in any other community where I have been. Our residents are our best selling point!!!
had a great meal when I had a look and very nice staff ,best place to move into in Durham
Business response:
Thank you for your kind words Alan!!!
Everything is really excellent here. The Bartlett Reserve is a 5+ Star community. It has been a great experience. I would highly recommend this facility if your in the Durham, NC area. It's very nice. Everyone is friendly.
Business response:
Thank you for sharing your experience, and we are so happy that your loved one is enjoying everything!
So far everything is going pretty good. I think it's excellent. I don't have any concerns about how clean it's kept, or how friendly the staff is. The food is excellent too. It's working out well so far.
Business response:
Thank your for your positive words! If we can ever do anything different or better, please don't hesitate to ask!
Things have gone very well so far at Bartlett Reserve! The staff here are wonderful! They've been very easy to work with throughout the whole process, and they were very welcoming to my loved one! The facility itself is very nice, it's a smaller community and seemed to have a much more intimate feel than some of the larger places we toured. The staff know all the residents by name, and get to know their schedules as well! They'll check in on my loved one if they see she isn't up and around at her normal time. They've also go... read more
Business response:
Thank you for your kind words! Yes, everyone LOVES our All Day Dining! They love being able to enjoy their meals on THEIR schedule, not ours! This way, they can continue to enjoy the freedom and flexibility they've enjoyed in their home, and not have to worry about conforming to a regimented schedule. PLUS, serving the meals restaurant style, cooked to order, makes the food truly amazing!
My mom moved here in November, 3 1/2 months ago. Although she didn't want to leave Florida, she has been very happy here, and as she says, no complaints. Food is always available and tasty. She loves that she can eat when she wants and the chef is very accommodating. Residents and staff are friendly and helpful. A real community where everyone looks out for each other. It feels like a family.
Business response:
Hi Judy! Thank you for the great review! Your mom is such a joy to have with us....she is truly part of our family now!
Frequently asked questions about Bartlett Reserve
How is Bartlett Reserve rated?
Bartlett Reserve has a 4.7 star rating with 223 reviews.
When is Bartlett Reserve open?
Bartlett Reserve is open now. It will close tomorrow at 12:00 a.m.