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Bel Furniture-Webster
- Furniture Stores
- Webster, TX
About this business
Bel Furniture’s furniture store in Webster, Texas, offers the community a place to get high-quality furniture at a reasonable price. With 20 locations and three distribution centers, we continue to grow because we make shopping for new furniture easy and straightforward. When you visit our local furniture showroom, a team of friendly and knowledgeable associates will show you around the store. Prepare to be amazed by how many different styles and predesigned furniture sets you’ll see in a single visit. It is an exhilarating ... read more
Location details
19801 Gulf Fwy, Webster, TX, 77598, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I ordered furniture was told I would have it in 10 days -manager guaranteed. Day 9 I get a phone call that now it is 4 weeks out and if I don't like that I can call the warehouse to find out why... Why would I have to call on something they lied to me about ???? Will never ship there again
Went to buy a three piece living room set for $1200.00 cash and they let us walk out over a 9 dollar delivery tax. Didn't realize that service was taxed but being in business myself I would not lose $1200.00 over 9 dollars that I would not see anyway. Great customer service Bels.
I am venting. I bought a king and queen bed. A queen mattress and 2 recliners. I was told it was in stock and would be delivered on Saturday. Then I was called and told delivery would not be until Wednesday. They get here today and deliver everything except the king bed. I was told it was not on the truck. I called the store and was told there is a note on my invoice that I was told I had to pick something else they were out of stock on the king bed. No one called and told me a darn thing so I broke down my king bed and took... read more
We bought a bunk bed for our kids. We needed something ASAP and asked 3 times to make sure it was in stock. We were told yes and so we paid and set up delivery. On the morning of delivery we still had not been called with the 3-4 hour delivery window so I called them. I was told that the furniture was on backorder and they would need to reschedule delivery for 2 weeks out. We told them that was unacceptable considering we confirmed 3 times it was in stock and still says it was in stock on their website, not to mention they n... read more
If there was an option for NO STAR, I would pick that one. WORSE customer services I ever encounter. Nothing but THIEVES and LIARS. I bought a dining room set from them. The table came scratched, we did not accept it. They said they will get us a new one. Got a call the next day and they said they "fixed" the scratches. I bought a NEW table, NOT a damaged one. They refused to return my money. Said I had to reselect something from the store. There was nothing in the store that I wanted. They're "generous" enough to let me... read more
They do not stand behind what they sell. My father purchased a recliner and the leather on the arms cracked and tore. They told him to bring it back in and they would repair it. He did, it cost him 40.00 to do so, and then they said they didn't repair those nor would they reimburse him the purchase price.
Bought dinette set on Sept 1 and paid $99 for delivery. The delivery came later that week and they informed one chair was broken. I had to reschedule another delivery window and the guy informs me he forgot the tools to put it together. He wanted me to reschedule another day. I told him that was unacceptable. He called in and said he would be back later. Four weeks later while sitting in a chair it breaks and I fall and hurt my back and hip. I called in and they want to replace the chair. I said "no way"" I want a new differ... read more
OMG Bel Furniture!!! Purchased dining set, delivered on Mar 21. Every chair was Not leveled. Delivery guy doesn't do that. Bel said customer service will call me next day. They did, scheduled to come out Friday. (Today). Someone will call with 2 hr window. Here I am...sitting here ALL day waiting for the call....called them up and they say it's next Friday, April 4th! Really?!? Had the driver fixed the problem when it was delivered, we wouldn't be having this problem Bel Furniture! First time and last time purchasing from th... read more
Not a pleasant experience and very lacking in customer service! I was in the store for 20 minutes and had to find a sales associate to help me. Turned out it was one of the managers and it was easy to tell he had more important things to do than help me. As he's helping me he's ordering workers around as to where to put what. He walked so fast that I couldn't keep up with him, but he didnt seem to notice. I was interested in a clearance mattress and when I specifically asked if it had full warranty, I was told it did. ... read more
Frequently asked questions about Bel Furniture-Webster
How is Bel Furniture-Webster rated?
Bel Furniture-Webster has a 4.6 star rating with 3,789 reviews.
When is Bel Furniture-Webster open?
Bel Furniture-Webster is closed now. It will open at 10:00 a.m.