Bell Collision Center

Tyler U. 

on Yelp

12 years ago

So recently my car was hit and I took it to bell collision. Seriously the best body shop in phoenix just saying. I talked with David Demarko.. not sure if I spelled that right but he's a good guy. I trusted this shop because they had worked on my old car a few years ago and it came out looking perfect. Yet again, great job guys. They fixed my door. A week later I got hit AGAIN and took it right back to David at Bell collision center.. For real, your stupid if you need body work and don't go here. 

Jaime F. 

on Yelp

3 months ago

If you want your brand-new car to come back looking like a used one, this is the place to go. My car was damaged by a dangling power line -- the roof paint was scraped, and the sunroof needed to be replaced. While the paint and sunroof work look decent, the condition my car was returned in was nothing short of embarrassing. Every window inside the vehicle, including the rearview mirror, was coated in a strange film or haze that wouldn't come off with normal cleaning. The clip for my sun visor was broken -- I went to move i... read more

William S. 

on Yelp

9 months ago

On a front end repair from an accident the estimator missed a part attached to the bumper that was replaced in its entirety but the front end splash shield was omitted - presumably by the estimator as it apparently was never ordered. 

Andreea C. 

on Yelp

a year ago

I wish Yelp allowed for a less than one star rating. After I had filed a claim with my insurance I was matched with this company to have my car repaired by them. I waited for a response from their estimate department for approximately two and a half weeks after went in for the repair estimate. I gave the estimator a call after the initial week had passed, and they stated they were having technical issues uploading the estimate to the shared estimate portal for my insurance to view. I asked for a copy of the estimate to be ... read more

Kaitlyn A. 

on Yelp

2 years ago

I will never refer or take any of my vehicles back to Bell Collision Center PHX. After taking my car to them mid January for a front bumper repair, I picked up my vehicle almost 3 weeks later to then drive off for 30 minutes to work. Finally turned my vehicle off not even 5 minutes, to return to it not turning on. Had to contact AAA technician to come out and see the issue for I was left stranded due to my positvie and negative not being attached to my battery!!! THAT could have led to MAJOR electrical issues throughout my v... read more

Nelson G. 

on Yelp

2 years ago

The low rating is for some of the worse customer service I've ever experienced. Our insurance company sent us here to have repairs on a low speed fender bender with damage to the front right quarter panel. Getting in for the estimate was no problem but after the estimate it has become nearly impossible to contact the person that I dealt with for the estimate. Her name is Missy and she has no regard for her customers.I have emailed with no response, waited 3 days and then left voice mail, when no return call after 3 days I ha... read more

Yael G. 

on Yelp

2 years ago

I had some damage to my car and wanted to use Bell Honda for repairs. I spent weeks trying to make an appointment through the app, even sending in photos for an estimate I never received. That didn't work, and neither did leaving messages. One person on the phone told me it would take me three weeks to get the car in. After I _finally_ got an appointment. I showed up a few minutes before my appointment time and still had to wait for a half hour before I got the opportunity to wait even longer for an estimator. The long wait... read more

Connie A. 

on Yelp

3 years ago

My car was taken there after my accident in Arizona and lookin at it and it having to be loaded onto a flatbed to be moved, it was a total loss. They said they couldn't look at it because we forgot to leave the key at the impound yard. With no wheels at all on one side they couldn't drive it, but anyway sent key. Then to look at it they needed a forklift and then when my calls didn't work and the insurance called "oh, we will have it in the shop in a day or two". It arrived on 6/20 and was finally declared totaled on 7/22/22... read more

Jerry S. 

on Yelp

3 years ago

This is strictly about customer service. I don't know what my car will look like, but getting it back...I was set to drop my car off on a Saturday like my rep, from Bell Honda Collision, told me to do. We called and they said No. They do not take drop-offs on Saturdays. OK. So, I get there on Monday and they said they do not have a appointment for me until Tuesday, but allow me to drop it off. He says it should be ready Friday. I go in on Thursday for a progress check. He says it should be finished that evening for pick up ... read more