Bell Collision Center

Chris A. 

on Yelp

3 years ago

Phone System Bureaucracy. Full circle toss around after several rings at each desk or work Station. On to someone intent on service. 

Todd H. 

on Yelp

3 years ago

Wish I could provide zero stars. After 3 weeks, I reached out because I had heard nothing on the repairs for my car. Multiple voice mails and emails later, I got a response. Every time they said they would let me know how it was going, I had to initiate the communication to hear from them. Finally, I was told I could pick up my car Friday. They would let me know when it was ready. Of course, I never heard from them. So I tried to contact them. No response. So I walked into the shop - only to be told it wouldn't be r... read more

Rhonda N. 

on Yelp

3 years ago

I had passenger side damage to my car and used Bell Collision for the repairs. I had an issue after picking it up with the lock/unlock feature on the passenger side. The door would not respond to the key fob. When I contacted them 4 different times to voice my concerns they never returned my calls. I finally had to take it to the Subaru dealership and they said the sensor was disconnected when the body work was done and it wasn't connected back up. I was also turned off by the unprofessional attitude of the guy at the front.... read more

Candise H. 

on Yelp

3 years ago

It has been 3 weeks , the ins has paid them and they haven't even started working on the jeep. when you call they have no idea of what is going on. Went down to speak with them and they are asking for the deductible. Had good luck with them the first time they did work for me. This time is totally unacceptable. It is like they do not communicate with each other there. I will start filing complaints and maybe I will get my jeep back and fixed. 

Rosanne W. 

on Yelp

4 years ago

Matt, the adjuster at Bell Collision, gave me two quotes. One for $1,395 and a second one for $895. I asked him to explain the difference. He said for $1,395 they would guarantee the work for a lifetime, including the paint. For $895 they would guarantee the work for 90 days and the paint would peel in two years. I didn't walk away, I RAN! This is the most ridiculous thing I've ever heard. 

Joe V. 

on Yelp

5 years ago

Just had some minor work done. They fixed the paint but the bumper didn't fit right. One side has a nice gap the other was rubbing on the fender. Joe was the person helping me he said all cars are like that but he would have the tech check it again. So I walked across the street to the Honda dealership and looked at a few of my model car and none of them had the bumper rubbing on the fender. Ten fifteen minutes later joe brings my car around nothing was fixed Joe said that's just how it is. I went inside and asked for a mana... read more

Amber E. 

on Yelp

5 years ago

Not impressed with Bell Collision center, at 1st they were very kind and seemed trustworthy but once I received my car after it was "fixed". It was NOT fixed correctly and then as I proceeded to tell ROZ it wasn't fixed right she said that's how it's suppose to look. Well I went to the dealership and took a picture of how it's suppose to look and she gave me attitude, because she was caught in a LIE she said she was going to contact the insurance company I gave her a week and she NEVER called them. Lie #2! I write this becau... read more

Kim S. 

on Yelp

6 years ago

It's been 8 months since I took my car in, and to this day, I am still finding glass in my car! I took my car in because my sun roof blew out. I specifically said "I need all the glass cleaned up because I use this car with my two kids." There was even a charge for glass clean up. When I picked it up, I found a few pieces right away. I thought "one or two isn't too bad." But like I said, it's been 8 months and I'm still finding lots of glass in my car. They got the job done but that's about the only good thing. 

Quang S. 

on Yelp

6 years ago

My car was dented from someone bumped it in a parking lot. Took it to Bell Collision and so far it took them 3 weeks. One week for them to file claim with the insurance company. One week for them to took out the bumper. Last week they told me the car in in paint. One week later the car is still in paint... I am sorry I took my car to this place.