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Benjamin Schiaffino at Mutual of Omaha Mortgage
- Mortgage Lenders
- Reisterstown, MD
About this business
Location details
116 Westminster Pike, Ste 108-110, Reisterstown, MD, 21136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
i got communications from no less than five different people, all claiming to be vitally important for me to communicate with, and none of whome seemed to know how thier process actually worked. On top of that I continue to get spammed with calls, texts, emails, and mail from Mutual of Omaha claiming to need to discuss vital information about my mortgage, all of which are just scam warranty nonsense. It was the most disorganized loan process I have EVER experienced.
Business response:
Jeremy, we appreciate you bringing this to our attention and are sorry to hear about your experience with our communications process. We strive for clarity and consistency, and it's clear we missed the mark in your case. Thank you for sharing your feedback with us.
Verified by Mutual of Omaha Mortgage
I feel that I have made this prettjy clear. But, there are things that still remain to be done. BLUF. The objective of this effort was not met from my perspective. The funds for a garage are short by 50-100k and the budget target has been blown out of the water. The objective was simple. Stay within my budget & build a garage. At the present moment neither was accomplished. But, there are actions that remain although, to be honest I have little faith the follow through will be there as I have already signed paperwork.
Business response:
Matthew, I appreciate you taking the time to share your feedback. I understand your concerns regarding the budget and the expectations for building your garage. It's never easy when things don't align with initial plans, and I recognize the impact this has had on you. Although some actions are still in progress, please feel free to reach out if there's anything specific you'd like to address directly. I'm committed to assisting you with any questions or additional support you may need during this phase.
Verified by Mutual of Omaha Mortgage
it took 2 months to be approved
Business response:
Thanks for sharing your experience, Denielle. I understand that waiting for approval can be a bit of a drawn-out process, and I appreciate your patience during that time. All loan products are different and depending on the specific loan and documentation needed timelines can vary. If there's anything else about the process you'd like to discuss or any other questions you might have, please don't hesitate to reach out. I'm here to help with any further assistance you might need. Thank you for working with me and Mutual of Om... read more
Verified by Mutual of Omaha Mortgage
I was asked multiple times to submit the same documents by different staff people; it seemed folks were not communicating with one another! I received the same message multiple times from different folks - again creating the same impression. I received a big talk up about a customer support person who would be with me throughout the process; he dropped off suddenly with no explanation. I didn't need this person, but it created a feeling of not being able to trust the message.
Business response:
Lila, I'm sorry you feel as though you were getting asked for documentation by multiple people. We work as a team here at Mutual of Omaha so typically you will be asked to provide documents by all parties involved so we can keep your loan progressing. When we don't have what is required, we simply ask again so we can make sure to get your loan to closing. As for Jack, your customer service rep, he took vacation last week and left a voicemail before leaving to let you know he would be out of office. Even so, your processor an... read more
Verified by Mutual of Omaha Mortgage
I was asked multiple times to submit the same documents by different staff people; it seemed folks were not communicating with one another! I received the same message multiple times from different folks - again creating the same impression. I received a big talk up about a customer support person who would be with me throughout the process; he dropped off suddenly with no explanation. I didn't need this person, but it created a feeling of not being able to trust the message.
Business response:
Lila, I'm sorry you feel as though you were getting asked for documentation by multiple people. We work as a team here at Mutual of Omaha so typically you will be asked to provide documents by all parties involved so we can keep your loan progressing. When we don't have what is required, we simply ask again so we can make sure to get your loan to closing. As for Jack, your customer service rep, he took vacation last week and left a voicemail before leaving to let you know he would be out of office. Even so, your processor an... read more
Verified by Mutual of Omaha Mortgage
Donna was very rude and difficult to communicate with, if I would have met her first in you company instead of Ben, I would have gone with another company
Business response:
We appreciate your feedback. I'm sorry to hear about your experience with Donna. I'm glad I could assist you, and I assure you that we take your concerns seriously. If there's anything more I can do for you, please let me know.
Verified by Mutual of Omaha Mortgage
The process started out well, but there were snags that prolonged the process. At times disappointing and challenging. Thanks
Business response:
Hi Vivian, I appreciate your feedback and am sorry to hear that the process had some snags that made it challenging for you. I strive to make every experience smooth and efficient, and it sounds like we fell short of that in your case. Your insights are valuable, and I'll use them to improve our processes. Thank you for bringing this to my attention, and please feel free to reach out if there's anything more I can do for you.
Verified by Mutual of Omaha Mortgage
Ben was amazing to work with at first. My husband and I found him to be informative, engaged, excited to help us, and highly responsive. This made the start of our professional relationship solid. I felt that I could trust Ben quickly. As time went on, things changed, forms changed, numbers changed and they were not explained to us over the phone or via email, we were simply sent a form to sign with no knowledge of what we were signing. At the closing, we noticed numbers were off and we called Ben who informed us of the chan... read more
Business response:
Dear Richard, Thank you for taking the time to share your experience. It's disappointing to hear that the trust and collaboration you initially felt with Ben did not continue throughout the process. We take your feedback seriously and will address these concerns internally to ensure better communication and transparency moving forward. We have reviewed your transaction which has provided an understanding that the figures changed due to an appraised value which came in lower than you and your husband expected. Because this... read more
Verified by Mutual of Omaha Mortgage
Ben was great however Ashley continually requested more documents.Every time she requested something we would comply immediately only for her to come days or a week later requesting something else. This happened at least 6 times making the process annoying. I don't know if that was her fault or someone else's.
Business response:
Hey George, Thanks for taking the time to leave a review and offer valuable feedback on your experience with Mutual of Omaha Mortgage. I am glad to hear that you felt I was helpful throughout the process. I certainly understand your frustration with the document request process, and I apologize for any inconvenience it may have caused. As part of our commitment to providing the best service possible, we sometimes need to ask for additional documentation to ensure all the requirements are met. I'll ensure your feedback is t... read more
Frequently asked questions about Benjamin Schiaffino at Mutual of Omaha Mortgage
How is Benjamin Schiaffino at Mutual of Omaha Mortgage rated?
Benjamin Schiaffino at Mutual of Omaha Mortgage has a 4.8 star rating with 186 reviews.
When is Benjamin Schiaffino at Mutual of Omaha Mortgage open?
Benjamin Schiaffino at Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.