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Benjamin Schiaffino at Mutual of Omaha Mortgage
- Mortgage Lenders
- Reisterstown, MD
About this business
Location details
116 Westminster Pike, Ste 108-110, Reisterstown, MD, 21136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
A better Title company! Information was incorrect that was recieved and caused a delay in closing.
Business response:
Trent, thank you for your review and the 5-star rating. I'm sorry to hear about the delay caused by incorrect information; we always aim for a seamless process at Mutual of Omaha Mortgage. I will personally look into this matter to avoid any future inconvenience. Thanks for bringing this to my attention. - Ben Schiaffino
Verified by Mutual of Omaha Mortgage
Not real happy right now because one of the draws to going with Mutual of Omaha was they didn’t sell their mortgage loans. This was stressed by Ben Schiaffino! Before I could even make my first payment, I received a letter stating my loan had been sold to PennyMac and was no longer with Mutual of Omaha! I liked the fact that Ben would be my contact person for any future questions and review of my loan. Guess that was a bunch of malarkey and now I’m with a company I have no idea about. Why did this change and why was I misinf... read more
Business response:
I appreciate you taking the time to share your feedback, Norma. I'm sorry to hear about the unexpected shift in your mortgage loan from Mutual of Omaha to PennyMac. I understand how this could be upsetting, especially given the assurance provided by Ben Schiaffino that your loan would not be sold. Miscommunications like these are not our standard practice, and it's clear we fell short in this instance. Your trust is important to us and I want to ensure your concerns are addressed. I'll escalate this matter to the appropriate... read more
Verified by Mutual of Omaha Mortgage
1) Have fewer people you need to deal with to complete the loan applcation . 2) Elimate some of the "necessities" of information requested. Some seem to have no relationship to personal finances.
Business response:
I apologize if the transaction was slower than anticipated. We have a team of people here for support to make sure all loans get closed as fast as possible. For information requested, whenever you are using retirement funds as income it has to be documented with underwriting. Myself, our processor, even my branch manager worked to get the full document from you for over 2 weeks which delayed things quite a bit. Again, I am sorry you had a negative experience however everything we do is to stay in compliance with federal and ... read more
Verified by Mutual of Omaha Mortgage
To be honest about the process and timeframe. Not to pass the mistakes of the title company on to the customer. Give clear statements as to how debt would be paid off. What was told that debts would be paid off electronically and instead paper checks were left at front unattended without warning. The burden was then passed on to me to mail checks express to pay in time which cost a total $200. To the have checks place on extended hold and not processed on time via mail. I might have had a high amount of debt but thanks to th... read more
Business response:
I'm truly sorry to hear about the issues you've encountered during your mortgage process, Janel. We at Mutual of Omaha Mortgage always strive to provide clear and accurate information regarding debt payoff and timelines. It's disappointing to hear that this was not your experience. Please know that we take your concerns seriously. We will investigate the issues you raised about the title company and the processing of payments to ensure they are addressed. We aim to improve our service and prevent similar situations in the fu... read more
Verified by Mutual of Omaha Mortgage
I was told that I would have 2 months off from mortgage payments, but to keep making payments until the loan closed. I was supposed to have June & July off from payments, but at the beginning of June, we were no where near closing so I made the payment. The loan wasn't adjusted so now I only get 1 month. I paid for an appraisal that your company set up, he appraised the house for the same amount that it was 3 years ago, I have made many improvements, including a new $12K HVAC unit. I was promised reimbursement, never got it.... read more
Business response:
I'm truly sorry to hear about your negative experience, DeAnne. Your feedback is extremely valuable to us, as we strive to improve with each and every customer. It's certainly not our goal to cause you any inconvenience or confusion. It seems there has been a miscommunication regarding the break in mortgage payments and the appraisal value of your home, as well as the delivery of checks. I assure you that this is not typical of our service. We will review the details of your case to address each issue you've raised, and dete... read more
Verified by Mutual of Omaha Mortgage
It was as very slow process, took 60 days, if it wasn’t for Ben someone else may have got this loan. Need to work on the time in between emails I would download something and it took a couple 3-4 days to get the response “I didn’t receive that” and that happened quite a bit. Most people don’t have 60 days to put the’re financial life on hold. Stressful! But again Ben was a pleasure to work with and kept me from abandoning the loan. Work on your time.
Business response:
Thank you, Steven, for your honest feedback and the 5-star rating. I apologize for the delay experienced during the loan process, as it is our top priority at Mutual of Omaha Mortgage to ensure the process is as efficient and stress-free as possible. Your comments regarding the timing and communication are well received and we'll be working towards improving this aspect. I'm glad to hear that despite these challenges, you found our interactions to be positive. I appreciate your patience throughout this process and look forwa... read more
Frequently asked questions about Benjamin Schiaffino at Mutual of Omaha Mortgage
How is Benjamin Schiaffino at Mutual of Omaha Mortgage rated?
Benjamin Schiaffino at Mutual of Omaha Mortgage has a 4.8 star rating with 186 reviews.
When is Benjamin Schiaffino at Mutual of Omaha Mortgage open?
Benjamin Schiaffino at Mutual of Omaha Mortgage is closed now. It will open on Monday at 8:00 a.m.