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1824 Williamson Rd NE, Roanoke, VA, 24012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
if anybody is smart they will not go to berglund for a car or truck ask me about my experience
Worst experience ever! The most unprofessional and uncommunicative sales staff I have ever encountered. They even told me they didn’t run my credit as we didn’t come to an agreement on price and trade in. They lied, the very next day I was notified by Equifax that they ran my credit! By reading other reviews maybe had I dealt with Mr. Fisher the experience would have been different!
Terrible service again car was ready had to wait on salesman to turn in paperwork 30 mins ridiculous 10 people in waiting room said something about it with the cornavirus did not seem to matter NEVER AGAIN
Rude salesman Wasted time
I don't normally give reviews good or bad, and I don't like bashing companies when I receive bad service because everyone experience will be different, and I hope everyone else's experience is better than mine. I wont tell you not to go there but I will say this in hopes someone sees this and takes it as constructive criticism and not me bad mouthing. I went there last Saturday for their buy back event, and was told that I need information from my bank and to get it and come back Monday. At this time the conversation was ve... read more
Business response:
Hello, I regret to hear you are unsatisfied with the service we offer. I would appreciate the chance to speak with you and address your concerns. Please e-mail me with your preferred contact so I can get in touch. Best, Tracy Thacker General Manager tthacker@berglundcars.com
terrible customer service after buying a vehicle, i have bought 2 trucks both of which were returned within a week for problems the dealer has covered up. Have had service advisors with bad attitudes lie and get angry when you call them out. sales manager is near impossible to get in contact with. I am done with this company and would never reccomend.
Bought a used car with extended warrantee. Have had the car two and a half months. The car has been in and out of the shop repeatedly and now I’m being told it needs almost a thousand dollars worth of repairs in breaks, rotors, and tires (of course, not covered by warrantee). Don’t waste your time or money buying from them. You’ll regret it.
My car was in for repairs, I was told I would have a written warranty in hand with the bill. It is now one month later, constant calls to the Service Department leaving messages, no response. Called again today, which make 30+ calls to get paperwork. Still no answer, no attempt to contact me. Be warned you WILL NOT RECEIVE PAPERWORK!! AFTER THE BILL IS PAID YOU WILL FIND PROBLEMS!! STILL NOT ADDRESSED!!
Business response:
Hello, I regret to hear you are unsatisfied with the service we offer. I would appreciate the chance to speak with you and address your concerns. Please e-mail me with your preferred contact so I can get in touch. Best, Tracy Thacker General Manager tthacker@berglundcars.com
I have purchased three vehicles from Berglund a 2014 and a 2017, we went to the dealership to look at cars today and Angela kept insisting that we come inside we told her we wanted to look at cars, we found a Tahoe that we just wanted to see the interior and Jeff looks at us like we didn’t belong on the lot, finally he goes to get the keys and comes back out with keys to a suburban and says it has the same interior. I have purchased two brand new cars from Berglund and most people already know what they are looking for in a ... read more
Business response:
Hello, I regret to hear you are unsatisfied with the service we offer. I would appreciate the chance to speak with you and address your concerns. Please e-mail me with your preferred contact so I can get in touch. Best, Tracy Thacker General Manager tthacker@berglundcars.com
Berglund Chevrolet Buick has a 4.6 star rating with 2,040 reviews.
Berglund Chevrolet Buick is closed now. It will open at 8:30 a.m.