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Berglund Chevrolet Buick
- Car Dealers
- Roanoke, VA
About this business
Location details
1824 Williamson Rd NE, Roanoke, VA, 24012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Was looking to purchase a vehicle today but you can't even navigate the used car lot to look at cars unless you get out and walk around in the pouring rain. Great plan guys! Headed to Shelor.
Business response:
Amber sorry to hear your upset about the lot. We have found this to be the safest set up with the amount of guests that we have come in with their families. We had an incident last month that caused us to take this action. I would like to earn your business if possible. Would you be able to call me? Jeremy McCloy Sales Manager 540-344-1461
They will call you and tell you they will work things out, and give you exactly what you want in a trade and then low ball you to try to screw you over... my time is wasted and customer service over the phone is great... in person not so much if you don’t agree to being screwed over. Did this once with berglund, went back to give them a second chance and it was the exact same thing. We will not be back.
Business response:
Hello, I regret to hear you are unsatisfied with the service we offer. I would appreciate the chance to speak with you and address your concerns. Please e-mail me with your preferred contact so I can get in touch. Best, Tracy Thacker General Manager tthacker@berglundcars.com
I brought my wife’s car in to have a few issues addressed, the main thing was to get new tires, oil change, and to have the car throughly inspected. I dropped the car off Wednesday night right before we went out of town, in hopes that it would be finished before we got back. I called for an update Friday and the service writer Ricky danced around the question and basically told me well we have some things to do yet... I only needed new tires, an oil change, and an inspection. So I called the rental car company to extend our ... read more
Business response:
Austin, Very sorry to hear about the experience you had. Would you be able to bring your car back and visit with me? This is not how we do business, I would like to earn you back as a customer. I will be happy to get you a loaner car to drive when I have your vehicle. While it's here I would like to make sure we go through the Multi Point Check and also have your vehicle washed. Don Fitzgerald Service Director Berglund Chevrolet 540-344-1474 Dfitzgerald@berglundcars.com
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I found a corvette online that I was interested in and sent a email to the dealership. I got a form email back asking me if I wanted to schedule a test drive. I responded with a date and time. They sent an email asking how much of a down payment I was going to make. I was confused since that seemed to be a huge leap forward from scheduling a test drive. I called the sales rep Ryan. He said you can only test drive a new corvette with a $5,000 non refundable deposit! He did say they had a used manual transmission 2017 Vette t... read more
I left a review before and gave Berglund 5 Stars, but I have since changed my mind. To start, we over paid for our 2014 Chevy Equinox. Goes for $4,000 cheaper everywhere else, but I realize that we did not do the research we should have done in order to prevent this. We also turned away gap insurance, which shouldn’t be needed because you should pay what the car is actually worth. But again, shame on us. When I wrote my first review, I mentioned the man who sold us our car and how great he was. When I had asked him his nam... read more
The service center slow, appointment at 9:30 am it is now 1:32 pm, for a oil change and tire rotation. Was told at 11:30am they were working on car and was the same thing at 1:30pm. I had the Best costumer, Berglund call me and apologized for the inconvenience. They made it right. I'll try them again.
Berglund Center is a Joke... Purchased a 2004 Red. C5 corvette 3 years ago with 21000 miles within the time period. Just offered 20k for it to re sell back to the dealership which is 6 less than what I originally paid. They counter offered 17 considering they thought it be nice to mention the tires were dry rotted, so the offer was took. Turns out the next day the had it on the lot WITH THE SAME "(Dry rotted tires)" with a polish on them � and the tag said 24k so yes my experience with them was the most god all full place to... read more
Frequently asked questions about Berglund Chevrolet Buick
How is Berglund Chevrolet Buick rated?
Berglund Chevrolet Buick has a 4.6 star rating with 2,040 reviews.
When is Berglund Chevrolet Buick open?
Berglund Chevrolet Buick is closed now. It will open at 8:30 a.m.