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Best Mattress
- Mattresses
- Las Vegas, NV
About this business
Location details
5095 S Fort Apache Rd, Las Vegas, NV, 89148, United States
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Update 8/11/2020 - After back and forth with Best Mattresses, the Serta is being replaced for us with a different mattress. Added $3,200 and got a Tempurpedic. Do yourself a favor and don't get cheap on a mattress. Just get the most expensive one in the store. My opinion about Serta remains the same, they have crappy $2,000 mattresses. If you can't buy a Tempurpedic, I would recommend not buying at all. Recommending to deal with Steve at the store off Eastern & St.Rose. We had a way better experience with him than the crook... read more
Shopping for a matress today. The salesman here seemed condescending right off the bat. I asked why are they so expensive and he was like well so are cell phones. I guess its been a while since you shopped for a matress? I was like yea I bet like cell phones there is a huge mark up on these I'll shop around and he was like yes a guy like you definitely should. Screw you jerk ! Went next door to matress firm and bought what I wanted for half your price and minus the attitude
This company clearly doesn't value customers I bought a mattress set from them with the warranty the box spring broke and not only did they not replace it but they strung me along for a month to find out in the end they wouldn't replace the box spring because the mattress had a stain on it but doesn't they wouldn't even come to look at the mattress.
Terriable company shady warranty sold me a 5000$ bed and within 30 days I needed to make an exchange for the longer king and the 90 day guarantee is riddled with loop holes
Business response:
We are sorry you are unsatisfied with your visit to Best Mattress. We have outlined all of our policies and it is unfortunate that you feel misinformed. Customer Satisfaction is our highest priority. Please contact Best Mattress Customer Service to further assist you in finding comfort. -Best Mattress Customer Service (702) 407-0443
I know it is my problem for not reading the fine print on the contract! However, the salesman kept talking about the "120 day sleep guarantee". We purchased an adjustable king frame and 2 extra firm mattresses. The salesman failed to tell that extra firm mattresses DO NOT bend, so when I attempted to put the head up, both the mattress and I slid off the frame. I immediately went back to the store and said it was unacceptable and I wanted to exchange it for a flat frame. I was told adjustable frames are not returnable, r... read more
Business response:
We certainly offer our 120-day sleep guarantee and boasts the lowest prices in town for an exchange! Our exchanges costs are only a low $79. Returns are processed at a low 20% and $79 pick-up fee. We apologize that you find yourself unfamiliar with our policies. Please call Best Mattress Customer Service for further inquires. -Best Mattress Customer Service (703) 407-0443.
John was so nice. But the delivery guys were annoying. I asked to deliver in the afternoon but they insisted to do it in the morning. The Mattress was great! More Better than ikea.
Business response:
We certainly provide excellent quality products, unlike some Swedish retailers. Great to hear that you enjoyed your purchasing experience with John! Getting same-day and next-day deliveries out across Las Vegas and Utah can prove to be a bit of a squeeze. Thank you for your understanding with our delivery team.
Me and my best friend came here to pick out a mattress for my new apartment. I was super excited and then I walked in and waited for almost 15 minutes before I got help. The sales person gave me attitude because I put my feet on the bed. They have a little sheet there for people to lay down on in case they're wearing shoes, but apparently the salesperson was displeased with my shoes. I thought it was pretty rude. Their prices look okay, but I'm taking my business elsewhere because the sales person treated me poorly. I will n... read more
I purchased 2 twin extra firm Beautyrest Black mattresses. Inspector report shows one is a defective mattress, and Best Mattress (received a letter from Best Mattress) refused to replace it. I would have given 5 stars if there was no problem but 1 star is even too much for the pain it caused. I have a defective mattress I don't know what to do with it (I cant sleep on it since it too soft - extra firm twin mattress sunk 1.5 inches according to inspectors report). Best Mattress blamed to my bed frame (very sturdy and high qua... read more
Business response:
Best Mattress offers free warranty inspections annually to our customers. We, unfortunately, do not offer any type of warranty and all guidelines of the warranty are enforced through your manufacturer. Feel free contact Best Mattress Customer Service for further inquiries regarding your warranty claim. -Best Mattress Customer Service (702) 407-0443
If you are looking for a place that has your best interest in mind, steer clear of Best Mattress! I went in looking for some basic information on Serta Perfect Sleepers, I had found a great price online and I was hoping to get an idea of what that mattress was like. Josh, the store manager, was very reluctant to share specs with me, he commented that if they had a spec sheet for all the mattresses in the store it would be thousands of pieces of paper. Yet, he would not share the specs with me verbally. If you have ever attem... read more
Frequently asked questions about Best Mattress
How is Best Mattress rated?
Best Mattress has a 4.8 star rating with 380 reviews.
When is Best Mattress open?
Best Mattress is permanently closed.