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Bethel Bakery
- Restaurants
- Bethel Park, PA
About this business
Location details
5200 Brightwood Road, Bethel Park, PA, 15102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
What was once the best bakery in the region has lost its way.
I stopped and got two cupcakes five cookies and a buckets to see what all the hub bun is about. Two of the five cookies were good. The cupcakes were not good. The buttercream icing was just buttery and greasy no sweetness to it. The cake themselves were not uniform in size and of a commercial quality. They were not consistent. They were the appearance of what someone make in their home. Icing was not well placed more like a blob. Definitely a Strong D rating for me.
Business response:
Thank you for providing your feedback and letting us know about this issue, Lisa. We set a high standard for ourselves and are truly sorry to hear that standard was not met during your visit. We would love to resolve this for you and help become better for a future experience, so if we could get some contact information from you to have a manager reach out, we would be delighted to get you some resolve. You can direct message us on our Facebook page with the best phone number and/or email so that we can further assist you. ... read more
my mother went there to order a cake. The younger woman was rude,made her wait a long time just to tell her they will charge $35 for a delivery and she could NOT take an order for a cake unless it was called in... she was standing right there!! So if she went outside in her car and ordered they would take an order,but yet they refused in store right infront of her? Horribly customer service and rude young woman. What's going on here???!!
Business response:
Hi Devin, I am so sorry that your experience was not up to our standards. With the circumstances of COVID-19 we have suspended all of our in store ordering for both locations. This is to try to limit the amount of people and time spent in the store at one time to maintain proper social distancing. If you would like to discuss this further please private message us your information and our store manager will be happy to reach out to you. Thank you.
In violation of a PA food code they have their bathroom closed to the public. This presents a clear danger to serving safe food as consumers are unable to have access to hand-washing facilities as required by PA food code. When informed of this they told me they didn’t need it and I could email the owner. Instead I notified the Department of Agriculture at 717.787.4315 which I would encourage you to do as well until they correct this dangerous violation of PA food code. This shouldn’t surprise anyone because viewing the... read more
RecommendedWe were having a large party and my dau picked up the cake. When she brought it home we realized they forgot to put the writing on the cake. The manager Mandy actually drove to our house on a busy saturday and wrote on the cake for us. Now thats customer service
We have been going to bethel for generations and starting around Christmas the quality / taste / art of baking has gone so far downhill - cakes being messed up as in I ordered yellow batter and received white batter - cakes clearly frozen and thawed out and my mom picked up the Father’s Day cake today and I just saw it - what is this?! Cmon bethel if you wanna charge an arm and a leg for a cake you better find someone who has the skill and capabilities since it also looks like your short staffed
Business response:
Hi Kristi, Thank you for reaching out and letting us know of your experience and concerns. I know our general manager. Mandy, wants to speak with you to address the items you brought to our attention above. Please direct message us your contact information and we will be in touch with you early next week. We look forward to hearing from you soon and thank you again for reaching out. Sweet Regards, Katlyn
I ordered my mother’s birthday cake this past Saturday, and I had today’s date with a time to pick it up. I went to pick it up and Bethel bakery forgot to make my cake! They said that they don’t recall any order being placed. So, I had to quickly pick a random cake just to have for my mothers birthday, and I still had to pay full price. They did not even offer me a slight discount.
Business response:
Hi Melissa, We are extremely sorry to hear of your experience and would like the opportunity to have our General Store Manager, Mandy, reach out to you to get more information to prevent this from happening in the future. If you don’t mind, are you able to private massage us your contact information so that we may reach out to you tomorrow? Thank you for bringing your experience to our attention so that we may correct and improve our sales process. We look forward to hearing from you soon. Sweet Regards, Katlyn
Didn’t have much variety for cookies , I was told I could order them but at $8+ a dozen no thanks. Not very friendly either. I heard good things about it, but I was disappointed. It’s out of my way so I probably wouldn’t go back.
Business response:
Kimberly, we are so sorry you didn't have a great experience with us. If you would like to speak with out Sales Manager, please send us a direct message with your contact information. Thank you for letting us know how we can serve you better!
I am so disappointed in my service at bethel bakery today. I wanted to order a half sheet cake and smash cake for a 1st birthday party in 1.5 weeks. First my order was started and then I was moved to the “cake line,” not a big deal. I waited for a few minutes, not a big deal, then was asked if I had an appointment. I said no, and I was told I would need to set up an appointment. I said really for a half sheet cake and a smash cake?? So they let me start ordering anyways. These cakes were not complicated, literally white cake... read more
Business response:
Sara, we are so sorry you did not have a great experience with us today. If you could send us a direct message with your contact info our Store Manager, Anthony, would love to learn more about the situation. Again, we apologize for any miscommunication on our end and for the bad experience you had.
Frequently asked questions about Bethel Bakery
How is Bethel Bakery rated?
Bethel Bakery has a 4.6 star rating with 2,413 reviews.
When is Bethel Bakery open?
Bethel Bakery is open now. It will close at 6:00 p.m.