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Big Boy

4.1

About this business

Location details

12920 Brookpark Rd, Cleveland, OH, 44130, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 9:00 p.m.
Tue8:00 a.m. to 9:00 p.m.
Wed8:00 a.m. to 9:00 p.m.
Thu8:00 a.m. to 9:00 p.m.
Fri8:00 a.m. to 10:00 p.m.
Sat8:00 a.m. to 10:00 p.m.
Sun8:00 a.m. to 9:00 p.m.
4.12,728 reviews
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Mike P.'s profile image
Mike P. 
rating
5 years ago

The food is usually pretty good but today it sucked, the big boys were flat like somebody sat on them, the fries were under cooked and soggy and when I walked in to pick up a carry out nobody acknowledged I was there. 

Samantha L.'s profile image
Samantha L. 
rating
6 years ago

I'll just leave my message to corporate here: "Hello, I visited this location on 6/3/2019 around 9pm and received a terrible service experience. There was a total of 6-7 tables there and two waitresses. My husband and I were seated with our 1.5 year old and 5 month infant in her carseat. We were not offered a high chair or booster as the host that seated us immediately walked away so we had to retrieve it ourselves. Immediately after we were able to get our son situated in his seat, the waitress arrived asking for our orde... read more

Laura C.'s profile image
Laura C. 
rating
7 years ago

It was not busy at all when we ate here, yet the service was slow. We saw our food sitting in the window for at least five minutes before it was brought to us. I had the bacon mac and cheese it was cold, the bacon was undercooked and the sauce was watery. The staff all seemed miserable. I wouldn't go back 

Joe S.'s profile image
Joe S. 
rating
7 years ago

The food was great and the waitress was terriffic, but the service was slow. We didn't see much of the waitress, but she may have been embarrassed that the kitchen took so long to make the food so she brought our coleslaws early instead of with the meal. When we went to the register to pay, we had to wait a few minutes and asked to be checked out even though we were seen. If they were this slow when it was not busy, what would it have been like if it were ? 

Michael B.'s profile image
Michael B. 
rating
7 years ago

The service was lacking. You're suppose to be at least asked if you want Cole slaw with a combo, we didn't get that, the servers have to make there own shakes for their tables, which slows them down. The food after a little while decides to attack back like you weren't meant to eat it. Overall a very poor experience. Besides it's been a while since we set foot in a Big Boys establishment. We won't mostly be back. 

Nickolas N.'s profile image
Nickolas N. 
rating
7 years ago

The food is not the worst, but it's not something special to seek out. Could be the location, but first impressions are everything. Don't bother with the Endless Pasta, if you're going to get Alfredo and penne.. You would be better off getting $1 Michelina's TV dinners and heating them up. In fact I'm pretty sure that's what hey did, except you're charged almost 9 bucks for them to do it for you. 

Rob S.'s profile image
Rob S. 
rating
7 years ago

I get a longing for a "Big Boy" now and again, my brother was a manager for Manners Big Boy in the 60's, and I worked there part time. So yesterday I went to store #0551. I was seated, and I asked for the Big Boy combo, I ordered a Pepsi, I actually forgot that I wanted a chocolate malt instead of a Pepsi. When the server came back with the Pepsi I mentioned that, and asked for a chocolate malt. about 5-7 min.later my combo arrived, the fries looked good, a generous portion, the coleslaw looked good too, the Big Boy looked l... read more

Nancy G.'s profile image
Nancy G. 
rating
8 years ago

Went there tonight for coffee and onion rings left there and hour later with a reminder of why I never go there. I will not be returning the service is slow..so slow that I never got the onion rings and I only got one cup of coffee.. 45 minutes ago they only have one person working the floor and it's not enough when they have more than five customers there ... I will not be returning steve's Diner here I come!!! 

Leon L.'s profile image
Leon L. 
rating
8 years ago

Y'all need to shut this franchise down if this is how they are ran!!! 1 person trying to run the whole floor while a lady walks around doing all but nothing. Taking forever to get drink refills, food refills and all your food is definitely a way to get people to come back. Server is so stretched out that he can't pay attention to any table. Won't be coming back to a Big Boy any time soon. You have officially taken over as the worst restaurant experience ever. Thank You!! 

Frequently asked questions about Big Boy

How is Big Boy rated?

Big Boy has a 4.1 star rating with 2,728 reviews. 

When is Big Boy open?

Big Boy is closed now. It will open at 8:00 a.m.