Big Boy

Nickolas N. 

on Yelp

7 years ago

The food is not the worst, but it's not something special to seek out. Could be the location, but first impressions are everything. Don't bother with the Endless Pasta, if you're going to get Alfredo and penne.. You would be better off getting $1 Michelina's TV dinners and heating them up. In fact I'm pretty sure that's what hey did, except you're charged almost 9 bucks for them to do it for you. 

Rob S. 

on Yelp

7 years ago

I get a longing for a "Big Boy" now and again, my brother was a manager for Manners Big Boy in the 60's, and I worked there part time. So yesterday I went to store #0551. I was seated, and I asked for the Big Boy combo, I ordered a Pepsi, I actually forgot that I wanted a chocolate malt instead of a Pepsi. When the server came back with the Pepsi I mentioned that, and asked for a chocolate malt. about 5-7 min.later my combo arrived, the fries looked good, a generous portion, the coleslaw looked good too, the Big Boy looked l... read more

Nancy G. 

on Yelp

8 years ago

Went there tonight for coffee and onion rings left there and hour later with a reminder of why I never go there. I will not be returning the service is slow..so slow that I never got the onion rings and I only got one cup of coffee.. 45 minutes ago they only have one person working the floor and it's not enough when they have more than five customers there ... I will not be returning steve's Diner here I come!!! 

Leon L. 

on Yelp

8 years ago

Y'all need to shut this franchise down if this is how they are ran!!! 1 person trying to run the whole floor while a lady walks around doing all but nothing. Taking forever to get drink refills, food refills and all your food is definitely a way to get people to come back. Server is so stretched out that he can't pay attention to any table. Won't be coming back to a Big Boy any time soon. You have officially taken over as the worst restaurant experience ever. Thank You!! 

Gloria D. 

on Yelp

8 years ago

This some where I will not return too, food was great but service was highly disappointing. I did order eating and take out. While eating in the server kept forgetting me. Then once that debacle was over I return to my hotel with the take out for family to find missing items. I called to rectify it the night manager promised when I come back they would right my situation, cool I thought until I came in to get my paid for goods the next day. The day manager put me through an inquistion and tried to make me feel like I h... read more

Alisha C. 

on Yelp

9 years ago

I come here a few times when visiting Ohio. I really enjoyed the atmosphere here. The food was okay. The times that I've come have been really busy. Of course, right away you're attracted to this restaurant because of the huge "Big Boy" outside. The breakfast here would probably be your best bet. Wasn't the best but I prefer it over the lunch options. 

Miss D. 

on Yelp

9 years ago

HUGE DISAPPOINTMENT The interior has been redone which is the only reason why this restaurant gets any stars. Our server was horrible. We ordered shakes which were promptly made but she forgot to bring out, so they were runny by the time we got them. The cooks didn't time our order correctly so half of our meals sat under heating lamps for at least 20 minutes. During this time she neglected to check in on us or bring refills. Most of our food was cold and nasty. WILL NOT GO BACK 

Taja E. 

on Yelp

10 years ago

Went in one day for a quick bite to eat because cooking was not desirable with my newborn that day. First of all it took 5 minutes to be seated in a restaurant that was 25% occupied. It took three people to figure out where we were going to sit. Our "waitress" was SO rude. I don't think it was intentional, however, the hate for her job was crystal clear. She had no manners.....and people skills forget about it! When I told her my burger was cold and my cheese wasn't melted, she told me they don't melt the cheese despite the... read more

Tom D. 

on Yelp

10 years ago

Whenever I'm visiting Cleveland I always stop here, since I can't get the wonderful double-decker Big Boy sandwich back home in northern California. The place had just been redecorated, so everything looked fresh and new. On my two visits the food was consistently superb (4 1/2 stars) but the waitress service was HORRIBLE. I've been eating in restaurants for over 57 years, and once was a waiter myself, back in the day, and can't say it emphatically enough that the wait service on these two visits was some of the worst in ... read more