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Big Bully Turf
- Artificial Turf
- Irving, TX
About this business
Location details
6565 N MacArthur Blvd, #130, Irving, TX, 75039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
I hired Big Bully Turf in April 2025 to install artificial turf at my home. Within weeks, grass from the original lawn began growing up through the turf -- not surface weeds, but grass regrowing from roots that were never properly removed. It became so bad that you couldn't even tell it was turf, it just looked like overgrown lawn (which it was). This indicates a clear failure in site preparation and installation. What makes this even more telling is that other sections of turf they installed in my yard are perfectly fine -... read more
Business response:
Thank you for taking the time to share your feedback, Shannon. We appreciate the opportunity to review your experience and understand your perspective. Our team aims to ensure every project meets company standards and that any concerns are addressed through the appropriate channels. A member of our team will be reaching out to you directly. -The Big Bully Turf Family
It's been 18 days since my review of this company. They finally did send out a repair person to fix a falling apart project, but no one from management has reached out about the damage that was caused by their trucks running across my yard.
Business response:
Thank you for your feedback. We’re glad to hear you’re satisfied with the quality of the product. We understand there were aspects of your experience that didn’t meet your expectations, a member of our team will be reaching out to you so we may find a resolution together. -The Big Bully Turf Team
I want to say that overall the quality of the work was 5 star. However. As an avid golfer, I really wanted a quality putting green to use. Unfortunately I got a conversation piece. Guests will excited until they try to putt. There isn't a true roll and they could have made the green bigger. Big Bully you came so close to getting a perfect score. Ask the qualifying question, are you an avid golfer? If so, save them the time, money, and disappointment. Be careful about setting customer's expectations too high. Your p... read more
Business response:
Thanks Doug! We appreciate you taking the time to share your experience with us. We truly appreciate your kind words about the overall quality of the work and your thoughtful feedback about the putting green. We're sorry to hear that the final result didn't fully align with what you were hoping for. Your insights are incredibly valuable to us, and we’ll take them to heart as we continue to refine our approach and ensure we’re delivering the right fit for each customer’s vision. We’re grateful for the opportunity to work with... read more
We hired Big Bully Turf to install a 3x70 ft dog run along our back fence. The entire experience was frustrating and disappointing. The workers didn't arrive until 4 p.m. with zero communication or notice. When they finally showed up, the job was rushed and incredibly sloppy. The turf is not level, doesn't run evenly along the fence, and the seams are already separating. It's also coming up along the front edge. Worst of all, they left behind materials--including U-pins--right in the dog run where our pets could have easily... read more
Business response:
Thank you for sharing your experience. I’m truly sorry to hear that the process was frustrating and that the final result hasn’t met your expectations. That’s not the experience we want any of our customers to have — especially when it comes to something as important as a safe, functional space for your pets. Your concerns about the installation, cleanup, and lack of communication are taken seriously. We understand how disappointing it must be to invest in a project and feel let down by the outcome. Please know this is not t... read more
They are very good about keeping in contact so be warned they will send you a bunch of text and phone calls. Not mad about that I can understand sales and that's just the name of the game. They say free estimate but won't even give you a rough idea of what the cost might be. They say it all depends on the type you pick and all of that. Why waste both your time and mine with these games? Giving a rough estimate of the size of the lawn it shouldn't be too hard to give a rough estimate of what it could be. Not sure why t... read more
Business response:
Thank you, Jake, for your feedback. We understand the desire for a rough estimate upfront. Because each yard and project can vary so much, we’ve found that in-person visits are the best way to provide accurate pricing. That said, we appreciate your perspective and will keep your suggestion in mind as we continue to improve our process.
Quick to get you signed up. Scheduled for Tuesday, and still waiting. I get that the weather is an issue. Three people we recommended got theirs installed before we did. Not anything for recommending other people. Let alone an apology for putting us off. Good luck!
Business response:
Billy, we're truly sad to hear that your experience hasn't meet your expectations, thus far. We understand your frustration, and we sincerely apologize for the inconvenience. We are committed to providing all our customers with a positive experience. We appreciate you taking the time to share your experience with us and we are currently working on addressing the issue.
They are as their name suggests. A Big Bully. Nice when they want to get the contract. Will make big promises. Once you sign the contract, a third party comes to do the work. Our turf is installation was done so poorly that it sinks in the center. They will threaten you with litigation and bully you if you ask them to do their work properly. Forget about the 4 year and 15 year warranty. They will not respond to your call once you have paid them.
Business response:
Karen - Thank you for bringing this to our attention. Our team at Big Bully Turf is passionate about providing the best quality care and we are saddened to hear of your difficulties. This is unusual for us. Please call us at 888-330-0729 so we can locate your account and resolve this issue as quickly as possible
Avoid Big Bully Turf - Poor Customer Service & Lack of Transparency We had a very disappointing experience with Big Bully Turf, and we want to make sure future customers are fully aware of what to expect before investing in their product. 1. Lack of Transparency on Turf Burn Risks - We were never properly informed about the potential for window reflection causing turf burn during the sales process. If this is a widely known industry issue (as they later claimed), it should have been clearly explained upfront so we could ta... read more
Business response:
"We appreciate your feedback, and we're sorry to hear that you had a negative experience DeWayne. We have sent your review along with your pictures on to our Regional Manager to address your concerns.
Paid a 10% down-payment. Can't get a return call from this company. Rico is rude and treats you like dirt asking for the next 40% payment before they start. They want the final 50% when they start. I can't get a call back after they ran off with my 800.00 down payment. They want all there money then have you do all the phone calls that they don't return. The owner only answers the good reviews, she avoids the bad reviews. She doesn't even try to solve the issue. Run from this company. You will have to be banker, sc... read more
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.1 star rating with 263 reviews.
When is Big Bully Turf open?
Big Bully Turf is closed now. It will open at 8:00 a.m.