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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great software for any small business Pros: Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better. Cons: The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both Overall: My overall experience has been great and I would highly recommend it
Review Management Simplified Pros: Ease of use, customizable campaigns and incredible customer support! Cons: Review notifications can sometimes become disconnected, must then be reconnected to in order to be notified of when reviews are received
Birdeye Platform Review Pros: Everything is in one place and there is a suite of products that can make everything all-encompassing. Cons: Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP. Overall: Birdeye has its ups and downs like any platform, but I do enjoy using it. Especially the contacts I have at Birdeye. They are always sup... read more
Great Reputation Management System Pros: I like how it is super easy to use for myself but also for my clients coming from an different agency, it is very easy to explain but also fun to use at the same time. Being able to customize requests while also creating QR codes and responding to reviews is super helpful! The customer service is also supper attentive and being able to send my clients over to the support team at Birdeye I have never waited longer than a couple of days. Client is always satisfied! Cons: None really, I ... read more
Birdeye a well-priced option for local listings management Pros: The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI. Cons: For the local listings management service, there are multiple groupin... read more
Best Product Out Pros: How easy it was to see residents responses. Cons: No cons. I currently love everything about the product. Overall: I would highly reccommend this product to all business.
Easily Mange Reveiws Pros: User-friendly Interface Intuitive design easily integrates with other platforms Cons: A little clunky for our application Mid-high price-point
Great Job in providing a review solution Pros: Results and accuracy as well as flexibility Cons: cost it is expensive and sometimes hard to learn and connect everything
Best in the Business Pros: I love the dashboard and how easy the onboarding process is for my clients. My MSP has many clients in different industries using Birdeye. They all love it and appreciate it. Cons: Nothing. Everything is really good with this product. Overall: It's an easy-to-use platform to request and collect reviews from customers. I especially like the user-friendly interface and appreciate how easy it is for businesses to manage their reviews and respond promptly to customer feedback.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,487 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com