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Black Bear Diner Amarillo

3.9

About this business

Location details

7000 E Interstate 40 Hwy, Amarillo, TX, 79118, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun6:00 a.m. to 10:00 p.m.
3.91,243 reviews
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Joy G.'s profile image
Joy G. 
rating
7 months ago

It took more than 5 minutes for anyone to show up to seat us even though they weren't busy. My sandwich had a very over ripe alvacado along with burnt bread. My husband's biscuits and gravy plate had dry, crumbly buscuits and chewy bacon. Don't go! 

Business response:

Joy G. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Miah S.'s profile image
Miah S. 
rating
7 months ago

The store wasn't clean, food all over the floor. Under the tables as well. We were seated to a table that was dirty still with food particles on it. I said something & the sweet old lady said it was from the paper towel she used to clean them. My orange juice was water yellow water with bubbles in it. My hash browns were raw and awful. I would not recommend this store to have a decent meal. Even the salt shaker was wet and clogged up. I had to open it to get salt out of it. This was one awful breakfast. 

Business response:

We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Shelly B.'s profile image
Shelly B. 
rating
7 months ago

We arrived at 7 am and by 7:50 our waitress had 8 tables and was checking people out. When my food arrived, a simple 2 egg plate, the food was cold and the fruit was over ripened. Plus the coffee tasted like it was water with flavoring. A huge thank you to the waitstaff and kitchen for trying when they were obviously set up poorly. 

Business response:

Shelly , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Tod R.'s profile image
Tod R. 
rating
8 months ago

OMG. This was unbelievably horrific. I'm on a road trip from NYC to LA, and I saw a roadside sign for the Black Bear Diner. I ate at a Black Bear Diner near a mountain pass in Northern California a few years back, and it was excellent, so I thought I'd try this one. It wasn't good. The service, food, attitude were all horrible. I guess my first clue should have been that it was attached to a truck stop, but I've had great food in truck stops before, so whatever. 

Business response:

Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

John H.'s profile image
John H. 
rating
10 months ago

Not sure what everyone else is eating here but it was pretty terrible overall. There is one good waitress running around helping everyone except me. I've got the one waitress that apparently doesn't work for tips. Chicken fried steak is some prepackaged garbage. The "over medium" eggs are almost over easy...almost. If you like runny raw whites then you should definitely come here. Everything is just bland and blah. The Hashbrowns could be great if they weren't oily and flavorless. The biscuits are good. I'll give ... read more

Business response:

Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Chuck D.'s profile image
Chuck D. 
rating
11 months ago

Rating a one because zeroes aren't allowed. Chose a Bkack Bear because we've eaten at others and they were good, but this one was TERRIBLE. Ate there on a slow Friday night - place only had a few customers, should have been a clue. Could only see one employee, working the till, bussing tables, and trying to seat new arrivals. Finally another waitress showed to take our orders. Simple order & pot roast dinner, and the Fri. Night fish fry. Took fifteen minutes for the waitress to come back & tell us they were out of pot roast.... read more

Business response:

Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Austin B.'s profile image
Austin B. 
rating
a year ago

I walked in the main door, and stood at the host stand for a while. There was no hostess at the host stand. The bartender wasn't looking in the direction of the main entrance, and she was talking with one of her patrons. Another customer comes in from the secondary entrance and gets behind me in line. The hostess (after 6 minutes) finally shows up, but helps a guy by the secondary entrance that has a sign saying to go to the host stand. She seats that guy, effectively blowing off the two of us at the host stand. She finally ... read more

C. S.'s profile image
C. S. 
rating
a year ago

The ambiance was very cute. The service and server was good. Now for the food. The food was good but why charge more for sausage patties over what would be charged for sausage links and why are you charging for coffee? It should come with breakfast or any meal free. Guess it goes back to greed. 

Business response:

Thank you for sharing your concerns. We strive to provide value to our customers and will take your feedback into consideration. We hope to have the opportunity to serve you better in the future. 

Ellie F.'s profile image
Ellie F. 
rating
a year ago

Stopped by before heading out of town. Staff was amazing, party of 6 with mostly kids is a pain sometimes. The decor is super cute. The food was okay. I had the eggs Benedict & I think the hollandaise sauce was old & the eggs were cook hard. 

Frequently asked questions about Black Bear Diner Amarillo

How is Black Bear Diner Amarillo rated?

Black Bear Diner Amarillo has a 3.9 star rating with 1,243 reviews. 

When is Black Bear Diner Amarillo open?

Black Bear Diner Amarillo is closed now. It will open at 6:00 a.m.