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Black Bear Diner Amarillo
- Restaurants
- Amarillo, TX
About this business
Location details
7000 E Interstate 40 Hwy, Amarillo, TX, 79118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Not sure what everyone else is eating here but it was pretty terrible overall. There is one good waitress running around helping everyone except me. I've got the one waitress that apparently doesn't work for tips. Chicken fried steak is some prepackaged garbage. The "over medium" eggs are almost over easy...almost. If you like runny raw whites then you should definitely come here. Everything is just bland and blah. The Hashbrowns could be great if they weren't oily and flavorless. The biscuits are good. I'll give ... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Rating a one because zeroes aren't allowed. Chose a Bkack Bear because we've eaten at others and they were good, but this one was TERRIBLE. Ate there on a slow Friday night - place only had a few customers, should have been a clue. Could only see one employee, working the till, bussing tables, and trying to seat new arrivals. Finally another waitress showed to take our orders. Simple order & pot roast dinner, and the Fri. Night fish fry. Took fifteen minutes for the waitress to come back & tell us they were out of pot roast.... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
I walked in the main door, and stood at the host stand for a while. There was no hostess at the host stand. The bartender wasn't looking in the direction of the main entrance, and she was talking with one of her patrons. Another customer comes in from the secondary entrance and gets behind me in line. The hostess (after 6 minutes) finally shows up, but helps a guy by the secondary entrance that has a sign saying to go to the host stand. She seats that guy, effectively blowing off the two of us at the host stand. She finally ... read more
The ambiance was very cute. The service and server was good. Now for the food. The food was good but why charge more for sausage patties over what would be charged for sausage links and why are you charging for coffee? It should come with breakfast or any meal free. Guess it goes back to greed.
Business response:
Thank you for sharing your concerns. We strive to provide value to our customers and will take your feedback into consideration. We hope to have the opportunity to serve you better in the future.
Stopped by before heading out of town. Staff was amazing, party of 6 with mostly kids is a pain sometimes. The decor is super cute. The food was okay. I had the eggs Benedict & I think the hollandaise sauce was old & the eggs were cook hard.
Got stuck in Amarillo and was excited to try this place. Put in an order and they called and said they had no cobbler but happy to make it for us. When we got there they said they wouldn't make it. They couldn't figure out how to issue a refund and 3 of our 4 items were wrong. The next day my friend went to pick up a slice of cobbler when they opened and they were also out? We decided to order a day later because we wanted avocado toast. They called and told me they had no avocados? I asked if I could cancel and the pers... read more
Food was good and hot. Service was horrible. We (2 of us) were sat in a corner booth, the waitress acknowledged others that were seated after us. She definitely wasn't observant. Finally brought us our drinks and said she'd come back for our order. Again, took a long time. Wasted about 1 1/2 hrs there. We love Black Bear Diner just not sure we'll we back to this location. We were driving from Okla. to NM and the diner was right off I-40 very convenient location for people driving thru town.
Business response:
Thank you for sharing your concerns. We apologize for the slow service you experienced during your visit to Black Bear Diner Amarillo. We will address this issue with our staff to ensure it doesn't happen again. We appreciate your feedback and hope you will give us another chance in the future.
We ordered a prime rib dinner medium rare. The prime rib was cold. They took it back and brought a new one which was well done. I had to ask for the salad, which came with the meal because our server didn't realize it did. We also never received the cornbread which came with the meal. Terrible service. I will not return.
Big mistake! We were in Texas and wanted steak. Big Bear sounded like it could deliver. It's a chain restaurant at a truck stop! No steak on the menu. Got burgers instead. Whoever decided that mayonnaise should go on a hamburger should be locked in a room with 30 screaming toddlers for a week! One of the worst burgers I've ever had.
Frequently asked questions about Black Bear Diner Amarillo
How is Black Bear Diner Amarillo rated?
Black Bear Diner Amarillo has a 4 star rating with 1,421 reviews.
When is Black Bear Diner Amarillo open?
Black Bear Diner Amarillo is open now. It will close at 10:00 p.m.