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Black Bear Diner Colorado Springs - Garden of the Gods
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Unfortunately this is my second time I’ve had a horrible experience in this location but today took the cake. First we waited 15 mins to be acknowledged when the place was empty. I specified to Micaela no onions due to allergy. When we got home not only did it have onions but it was like I asked for extra. I called to speak with a manager and turns out she was the manager. As message was taken and I was promised a call back, She never bothered to call me back. I had to trash my food. When my husband finally went in to compla... read more
I wanted to have dinner here tonight because to be honest, I loved, (past tense) the service. However for the past two experiences I’ve tried to dine here, the servers have been overwhelmed and just can’t provide the service they normally give, the food quality has declined in taste and appeal, not to mentioned any organization. It saddens me to say, this diner has lost its luster and taste. Guess I will be taking my money and time some place with the quality this diner and see to provide.
Business response:
Thank you for providing your feedback and letting us know about this issue, Sara. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
We arrived and got seated ordered a hot tea and an iced tea no sugar no silverware no salt and pepper then when we got our platters potatoes were old and soggy waitress didn't even bother asking us if we wanted anything had to ask another waitress for salt pepper and silverware and wait staff didn't even ask us if we wanted to go box paid $34 for garbage don't eat here
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly with your first and last name, and phone number to reach you. We will be in touch with you shortly. info@blackbeardiner.com
Ordered an online order tonight on their website at 8:26pm. Got email confirmation to pick my order up at 8:44pm. Doors were locked when I arrived. Nobody answered the phones. Took me 20 minutes to get somebody to answer the door to find out they weren’t making anymore orders. Another 10 minutes to get them to remove the charge from my card. Waste of my time and of coarse everything else descent was closed by then. Won’t be supporting their business anymore.
RecommendedHuge portions, DElicious food! Cute decor!
Business response:
Thank you so much for your kind words, Karen. We really appreciate you taking the time out to share your experience with us. Keep Feeding Your Inner Bear!
RecommendedGreat food! Friendly servers! HUGE MENU!!
Business response:
Thanks for taking the time to let us know about your great experience feeding your inner bear! We’ll be sure to pass your kind words on to our staff. We hope to see you again soon. :-) Keep Feeding Your Inner Bear!
Had 'take out' biscuits and gravy yesterday. The biscuit were super doughy and when I cut into them, there was raw dough in the center. 😜 Had to throw them out.
Business response:
Oh, no! It seems like we missed the mark. If you wouldn’t mind taking the time, please email us and let us know how we could have made your experience better. info@blackbeardiner.com
Recommendedgreat food, delicious, not expensive, i love this place..
Business response:
Aw, shucks, you’re making us blush!
Ordered the pork chops & eggs. The only thing good were the potatoes. I think the pork chops were nuked. My son's bacon was burnt. What's happened to You? Use to be our favorite restaurant. Very disappointing.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us a little detail about your meal and we will be in touch with you. info@blackbeardiner.com
Frequently asked questions about Black Bear Diner Colorado Springs - Garden of the Gods
How is Black Bear Diner Colorado Springs - Garden of the Gods rated?
Black Bear Diner Colorado Springs - Garden of the Gods has a 4.4 star rating with 5,890 reviews.
When is Black Bear Diner Colorado Springs - Garden of the Gods open?
Black Bear Diner Colorado Springs - Garden of the Gods is closed now. It will open tomorrow at 6:00 a.m.