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Black Bear Diner Cottonwood
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
With proper training for the employees and the management this would be basically a good place to dine however that it doesn't appear to be happening that it's still continuing to go down hill from the ratings and it's obvious that they don't simply care enough to change for the better . Until that they do we will not dine there when we have other local restaurants in town with better ratings .
Business response:
We are sorry to hear about your disappointment. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
After 15 minutes waiting on giving a drink order finally got some coffee and then 45 minutes later our meal. And not the greatest food. Won’t do this again.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
Inexperienced Staff Salad delivered after entree Entree was ice cold The operation is sort of hit or miss. The hostess station takes names to be seated, but doesn’t have a dedicated Host, and folks are skipped over. Big disappointment Not recommended
When we arrived there were very fee patrons in the restaurant. We sat in our booth for approximately 20 minutes after ordering. Since we were the first booth directly off their main path for food delivery, not once did anyone (including the manager) bother to acknowledge us. Even after a different waitress finally brought our food our waitress never stopped by to see how the food was or if we needed anything (she repeatedly walked by too). It was only when we were done eating did we ever see her again and that was only t... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Cathy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at info@blackbeardiner.com - my manager would like to address this personally.
poor quality of the staff and the food isn't all that perfect
This was the second time we were there we thought we'd give it another chance. They had line out the door waiting to be seated until people started mentioning the had two waitresses and one host! It took over thirty minutes to get our food, maybe longer. Lost track of time. Sad. Good food, terrible staffing! People left in groups and the host wasn't even around.
Business response:
Thank you for providing your feedback and letting us know about this issue, Rj's Sam. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please private message us your contact information - my manager would like to address this personally.
Extremely slow, Messed up our food 3 times and then overcharged us. No apology from management. Would not go back.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meals. We strive to serve great meals with great service and it sounds like we let you down. We would like to address this personally. Please private message us your contact information and we will be in touch with you.
I don’t use to write a review but this time I have to. The waitress just show up to ask us for the drinks and that’s it.. We wait for 20 minutes to see if someone take our order.. NOTHING! I said “excuse me”to one of the employees (I guess the manager) he ignored me!! My son look at me like “really”? we also saw a couple leave the restaurant very angry and we heard them say that they were waiting for a long time too.! 🤨
Business response:
Thank you for providing your feedback and letting us know about this issue, Cinthia Guzman. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please private message us your contact information - my manager would like to address this personally.
Poor service , sat down and server never took our order after 20 min of sitting while the server took other people’s orders that came in 10 min after us we walked out .
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts. We are addressing this issue and appreciate you bringing it to our attention.
Frequently asked questions about Black Bear Diner Cottonwood
How is Black Bear Diner Cottonwood rated?
Black Bear Diner Cottonwood has a 3.9 star rating with 4,152 reviews.
When is Black Bear Diner Cottonwood open?
Black Bear Diner Cottonwood is open now. It will close at 9:00 p.m.