Black Bear Diner Eloy

Jerry A. 

on Yelp

a year ago

I guess they will never learn. Not busy at all yet still had a long wait to be seated. Only one waitress and she was running register also. One other was there that could only get your drink order. Management has always been horrible here! Food was great even though they need a lot more gravy on those huge biscuits! This was during breakfast time... 

Bill L. 

on Yelp

a year ago

The service here is Terrible. There is no hostess or someone at the register. We arrived at 12:58, November 10, 2024. it is now 2:09 pm and still no food. It took 15 minutes just to seat us. This is unacceptable service. We won't be back. 

Ben T. 

on Yelp

a year ago

service during breakfast very slow. 1 1/2 hours from the time we walked in the door till we were served. No cream for coffee was served. Food was cold.. Decor I is nice. The staff does not seem to realize that in a truck stop people want to be served quickly and be on their way. Food was not the best. Biscuit underbaked and doughy. Ham is good,egg cooked correctly. Hash browns were raw. Waitress ignored us for a long time when we first arrived. Silver ware was not correct had to stir coffee with a friends knife. Not what a... read more

Tracy H. 

on Yelp

a year ago

I was excited to eat here as I'd heard nothing but good things about Black Bear diners. The menu tells their story, pretty cool expansion from 1 diner to 160-ish. Unfortunately, aside from the nice servers it was a terrible experience. They were out of many ingredients- bacon, ham, sausage, peppers, spinach, the list goes on. Apparently the food order was wrong. So we figured out what we could order and made it work. I ordered the sourdough melt, medium with well done French fries. What I got was the kids patty, charbroiled... read more

B S. 

on Yelp

a year ago

Don't like their food. Bland food. Service is good but I gave it 3 tries and still didnt like it 

Heidi D. 

on Yelp

a year ago

Disappointed with the lack of service, filth of the carpet, and wilted, black slimy lettuce that came out of the kitchen as a garnish with my burger! At a truck stop diner I expect fast efficient service. For two burgers and 2 iced teas we sat for over 30 minutes post ordering. Step it up or step out of the truck stop! Drivers all have places to go! 

Laren E. 

on Yelp

a year ago

The service here was horrible! The waitress Ana came to take our order asked what we wanted but suddenly thought she had forgotten to bring another table something. She yelled out loudly to the other table and left us without an excuse me, sorry, or any explanation. Our grandson spilled his drink and I got up to let Ana know. I told her. She spent the next two minutes pouring coffee and tending to others needs. We left. We won't be going back. 

Laura A. 

on Yelp

a year ago

(FOOD POISONING ALERT) My family and I ate here a few days ago (9/11/24) the place is a little dirty honestly. The windows are pretty dusty like they never dust anything. Once we sat down and ordered we ended up waiting a long time for our food, probably an hour. Once we got our food all of it was cold and tasted really stale. Plus our food was burnt. My mom ordered a beef sandwich that was really burnt and my husband's sandwich was burnt too. I had French toast that was over cooked and tasted stale but didn't smell right. ... read more

Kim J. 

on Yelp

a year ago

Stopped on our way from Phoenix. Not busy at all at 7:00 am. It took 45 minutes to get our breakfast. No coffee refills. Plenty of staff. Pancakes were awful. Won't try that again.